Best in Holiday Park

4 hours ago

I booked a hotel room through this company. When we checked in our room had an overpowering antiseptic smell and asked to change rooms. Mariot gladly gave us a new room and that room smelled worse than the first. We asked for a refund and the hotel said since we booked through beneplace that they will have to request it. I called Beneplace next to the hotel manage and talked to their representative. They said they needed to talk to the hotel manager to approve the refund. I mentioned that I am standing right next to her and their customer representative said “no, we have to call them”. Four days go buy and I get an email stating that the “car rental” was refunded for $14.36. I never rented a car through them. We drove our own car. I called customer service and they said it was a mistake and that Mariot never answered their call. They called them once. They could have talked to the manager then and there when I first called but that was unacceptable. Now beneplace is saying I have to have the manager write a thesis if I want to get my loot back. I am just going to call this a $160 loss and recommend my work drops this company for one that actually cares.

3 hours ago

They help me well with my question! They answer me fast !

Aug 13, 2024

Don't waste your hard earned money at park dean Vauxhall park paid nearly a grand for a week holiday the accommodation was not fit for purpose it was full of mould and dirty the floor was caving in in places and the cooker was broken it was dirty and mouldy everywhere customers service came and cleaned the mould away to then give us more mouldy curtains and net curtains complained again and they did nothing me and my family were ill due to this and my son had it worse due to asthma not only this we had constant power cuts all day we have complained to the manager and customers service and keep being ignored would deffo not recommend and will never go there again

Sep 8, 2024

AN

Had a fabulous time here this weekend! Big thank you to Mel in the kids club as our 4 year old grandson loved his time there. The games room was fun and a great kids park. The meals and drink in the onsite restaurant were good… and the two ladies serving there were friendly too. Would recommend. The caravan was lovely and clean and the setting of the site is very scenic. The big kids enjoyed the zip wire!

May 27, 2023

TG

Just AMAZING. We booked last minute and couldn’t believe the attention to detail. This is so worthy of the 5 stars they have been given. Originally only there for 2 nights but extended over the bank holiday weekend because we jjst didn’t want to leave. The place is like a little piece of heaven. Stayed In pomegranate first which is just exceptional, and then for our extended stay we stayed in Nyland. The staff are always willing to help and do everything they can to look after you and make you feel welcome. The on-site cider Barn is a must to visit. The owner is incredible and the locals make it the best place to sit in the sun with a local cider and home cooked food. If you need something whilst staying at strawberryfield justask. They’re are more than happy to make your stay as relaxing as possible. I can’t express enough how incredible the place is. Hot tub, bath, amazing exterior and interior, coffee machine, incredible lighting everywhere, privacy is how it should be, decking areas all around with bbq, sun loungers, outdoor seating for the evening, and table and chairs outside if fancy eating alfresco. The list goes on. Will not be disappointed if you visit. We will be back all throughout the year. And especially winter so we can use the log burner!

Mar 31, 2023

CU

You've closed your website your emails bounce. Order says here 4-7 working days! Where's my order? How do I contact you? Am I going to get my money back! Believe me you will get a 1 star review every day until you respond!

Dec 31, 2022

SP

Very patient and knowledgeable. It was my second time using her as my travel agent and I can say, I will not be using anyone else anymore. She was there for me, when I had questions during my travel time. This was my first independent travel and she made it easy for me. Thank you so much

Dec 11, 2019

RS

Good customer service. The car was in perfect condition as left. However, when called from the airport to be picked up, we had to call several times... many times the phone was busy, and when we finally spoke to someone we were advised someone was going to pick us up withing 20 minutes. Yet 40 after no one had showed up still we had to call a couple more times until the driver arrive. On their defense, it did looked liked if was a busy day (Sunday).