No customer service and hard to get a refund
Our cat wouldn’t use the new box and then passed away (unrelated). Been trying to return for a refund and very limited help and few responses. Have now shipped it back at our own expense and can’t get anyone to confirm receipt or process the refund. Pretty sure this company is a scam. Be warned if you plan on ordering that customer service is nonexistent after they take your money!!!!
Date of experience: September 13, 2024