Moodstories Reviews

Thank you so much for your amazing feedback and for taking the time to write a review! 😊 We're beyond thrilled that you love the tunic and had such a great experience with Moodstories. It’s wonderful to know that everything from the quality to the packaging and delivery met your expectations. We truly value your support and look forward to having you shop with us again soon! 💫

Dear Valeriia,

Thank you for your feedback. We’re truly sorry to hear that your package didn’t arrive as expected. Please note that we shipped your order the same day via priority mail, as requested. Unfortunately, once the package is with the postal service, delivery times are beyond our control.

Thank you for your understanding.
Best regards,
MOODSTORIES Team

We are truly sorry for the situation that has occurred. It's possible that our email may have ended up in your spam folder. We have thoroughly checked our system, and we can confirm that the email regarding your shipment was delivered successfully.

Please kindly provide us with an alternative email address, and we will gladly send you the tracking number. We would like to assure you that your order was shipped on the same day the order was placed.
"Shipping confirmation email was sent to Donna Johnston (Dljcsr****@gmail.com)."
Thank you so much for your purchase, and we sincerely apologize for any inconvenience this may have caused.

Dear Yuliia,

Thank you for reaching out and letting us know about the condition in which your package arrived. We sincerely apologize for the inconvenience this has caused. Unfortunately, the damage to the packaging was due to mishandling by the delivery service, which is beyond our control.

We want to make this right for you. Please feel free to send the package back to us, and we will gladly send you a new dress. We will ensure that it is carefully packaged and hope that it arrives in perfect condition this time.

Please contact our customer service team for further instructions on how to return the package. Thank you for your patience and understanding, and we appreciate the opportunity to resolve this issue.

Best regards,
MOODSTORIES

Thank you for your feedback! We're thrilled that you enjoyed your shopping experience. Let us know if you need anything.

Thank you Denielle so much for your lovely review! We're thrilled to hear that you enjoyed your purchase and that our clothing met your expectations. It's always our goal to offer pieces that make you feel both stylish and comfortable. Your satisfaction is our top priority, and we look forward to welcoming you back soon. If you ever need any assistance or have questions, feel free to reach out—we're always here to help! Thanks again for choosing us!