323 total
Gabrielle, Bailey, John and Amber were all amazing to work with. They were available and communicated whenever updates were needed. They were so positive and worked hard to make our dream home happen!
Date of experience: November 03, 2024
Everyone did an excellent job! Any questions and concerns that I had the Neighbors team answered quickly!
Date of experience: November 07, 2024
As a first time homebuyer, the loan process was initially quite intimidating. With the help of Neighbor's Bank, we were able to easy understand each step in the process. Our loan team was available for any questions/concerns we had, no matter how trivial they seemed. Everyone was incredibly friendly and responsive.
Date of experience: October 31, 2024
The whole team that helped me to obtain the financing for my new home was phenomenal, very professional, super knowledgeable in their field and made the process flow at such a fast pace. It was amazing.
Date of experience: October 30, 2024
I wouldn’t recommend this lender for anyone who is looking to get a break. I got denied a 20k loan for a mobile home with a 7k down payment because I have student loans payments that don’t begin until 2029. They never replied to my emails and lack professional communication.
Date of experience: September 16, 2024
Reply from Neighbors Bank
Leo,
Thank you for sharing your experience with us. We understand how frustrating it can be to be denied for a loan, especially when you have made preparations like a down payment. We sincerely apologize if our communication did not meet your expectations, as keeping our customers informed is a priority for us.
While loan decisions are based on several factors, we would be happy to take a closer look at your situation to see if we can clarify any details or explore any other potential options. Please feel free to contact our Client Advocate team at 833-919-1229 so we can further assist you.
We appreciate your feedback and hope we can work towards improving your experience with us.
Kaleb Leeper
Client Advocate
clientadvocate@neighborsbank.com
833-919-1229
Absolutely fantastic experience. I am a first time home buyer and NB was wonderful. Tim was amazing and I will definitely be recommending NB to all my friends.
Date of experience: October 30, 2024
Melissa was easy to communicate with. Got the job done and stayed on top of the items needed and helping navigate the transaction.
Date of experience: October 29, 2024
Customer centric employees who treat you with care and compassion. Great terms and a simple and highly effective app to upload documents and see progress.
Date of experience: October 28, 2024
The whole process was really painless and easy, the team was amazing to work with, I always enjoyed chatting with everyone that I dealt with at Neighbors, Jessica seek and Julia Koenig, your 🤩
Date of experience: October 26, 2024
Neighbors bank made my dreams come true! Thanks to the help of their wonderful loan team and quick pre-approval, together we made things happen that I couldn’t have imagined! In 30 short days, I became a first time home buyer! A lot of people warned me about the obstacles of home buying and with neighbors bank, I felt lucky to have such a smooth experience.
Date of experience: October 11, 2024
Working with Neighbors Bank to secure a mortgage was a pleasant experience. Their staff was pleasant, communicative, and helpful! Uploading documents through their secure site was easy and we received feedback on all information provided to them, never leaving us to wonder if the information provided was sufficient. Our loan officer maintained frequent communication with us and all other interested parties (Realtor, Title Company, Insurance Company, etc.) Our experience was great - we closed on time and we highly recommend Neighbors Bank!
Date of experience: October 25, 2024
I would recommend Neighbors bank to my friends and family, they were very professional and helpful
Date of experience: October 28, 2024
Having the online portal for the documentation process made things so easy. The experience was smooth from start to finish.
Date of experience: October 27, 2024
Over all, it was an incredibly smooth and pleasant experience. I was impressed with how easy everything was. The team helping me, specifically Justina and Chris were outstanding, they made the process even better. Both of them were incredibly helpful and attentive. The automated process was also great. I was never confused about what needed to bd done, my check list was dynamic and it helped me quickly provide what was needed.
Date of experience: October 05, 2024
This was our first home loan experience in many years, so we were very anxious about the process. Jessica Jamison worked with us through the pre-approval process and initial phases of the loan process, and then Kara Muenks walked us through the next steps of getting approved, closing, and finalizing everything. Both of these young ladies were exceptional. They responded quickly to our many, many questions, were patient with us, and kept us up to speed through every step of the way. We went from feeling uncomfortable and anxious to being at ease and confident that we could get through it. Thank you for all of your hard work, professionalism, and kindness.
Date of experience: October 01, 2024
Neighbors Bank did an outstanding job! Could not have been happier with the house buying experience.
Date of experience: October 24, 2024
Tim and JD made the whole experience painless. They both supported me and quickly answered all my questions. They took time to build my trust and I always knew they were working hard for me to make sure everything ran smoothly. I cannot speak highly enough about my experience. 10 out of 10 would absolutely recommend!
Date of experience: September 29, 2024
Neighbors Bank is equipped with the best loan officer, Crystal Washington, and staff! They care about your needs and explain to you the process and tell you exactly what they need from you for the experience to become a successful experience. If you hit a roadblock, they will work hard to find a solution that will help you. Neighbors Bank staff are caring and are there to make your experience a wonderful one!
Date of experience: September 06, 2024
CANCEL MY LOAN IMMEDIATELY! I do NOT want anymore to do with your loan process. I have a FICO of 830 and have also seemingly descrimanatory behaviour towards me since I am from St. Louis. I also feel this was a bait and scheme from realtor.com and no business for you because you aint my neighbor.
Date of experience: September 03, 2024
Reply from Neighbors Bank
Thank you for reaching out to share your experience. We're disappointed to hear that your communication with us has not been satisfactory. We take your concerns seriously and want to assist you further.
Unfortunately, we're unable to locate your file with the information provided in your review. To help us resolve this issue and ensure your concerns are addressed promptly, we kindly ask you to reach out to our Client Advocate team at 833-919-1229 or clientadvocate@neighborsbank.com. They are ready to assist you with any questions or actions you wish to take.
We look forward to hearing from you and working together to resolve this matter.
Kaleb Leeper
Client Advocate
clientadvocate@neighborsbank.com
833-919-1229
We were pre-approved. My husband had a job offer. They claim they could not verify new employer info because of restructuring. They called and ask for employer info, it was the same on promise of employment documents. After the call we didn't hear from them for weeks. After calling through main number I was connected to Amber who informed me that Holley our original loan Officer had left on maternity leave. Then I was told they were waiting for us to pay appraisal and have appraisal done to complete underwriting. This is the scam... they already are going to deny your loan! They took the money did the appraisal and denied us from the previous issue, not able to confirm future employment. The company you pay for the appraisal owns Neighbors Bank. What's more insulting is they lie and say they gave you a different appraisal, and won't allow you to access you application or files when you log in after they deny your loan. They stole our money just like I'm reading they did to others!
Date of experience: August 08, 2024
Reply from Neighbors Bank
Thank you for sharing your feedback. We are genuinely sorry to hear about your experience and the frustration you and your husband have felt during the loan process. This is certainly not the level of service we strive to provide, and we understand how disappointing it must have been to encounter these challenges.
We would like to investigate this matter further to ensure everything was handled correctly and fairly. Please reach out to our Client Advocate team at 833-919-1229, and we would be happy to discuss the details of your case and work towards a resolution.
We appreciate your candid feedback, as it helps us improve our service and avoid such issues in the future.
Kaleb Leeper
Client Advocate
clientadvocate@neighborsbank.com
833-919-1229
