ZERO Support Despite Paying Monthly Warranty Subscription Fee
I am writing to file a formal complaint against a company named Angel Watch regarding the unsatisfactory experience I have had with their product and services. I have been a customer of Angel Watch for over a year, and during this time, I have encountered multiple issues with both their product and their customer service.
The key issues I wish to bring to your attention are as follows:
1. Lack of Customer Support During Posted Business Hours
For the past two weeks, I have called Angel Watch's customer support line daily during their posted business hours. However, each time I call, I am greeted by an automated voice message instructing me to call back later, with no option to leave a message. This has been a consistent problem for the entire year I have owned the current device, as well as with the first device I purchased from them. I have also sent multiple emails to their support team but have yet to receive any response.
2. Unfulfilled Warranty and Monthly Service Charges
I have been paying a monthly fee of $4.99 for an extended replacement and service warranty for the device. Despite this, I have not been able to reach anyone at Angel Watch to get the support promised under the warranty. This lack of support has rendered the warranty I am paying for completely ineffective, which is both frustrating and unacceptable.
3. Misleading Website and False Advertising
Angel Watch’s website contains multiple claims about their product being guaranteed and endorsed by various organizations and periodicals. It also showcases glowing 5-star reviews from so-called satisfied customers. However, upon further inspection, the majority of the actual reviews "ON THEIR OWN WEBSITE" are 1-star, and many customers cite the same issues that I have experienced: technical difficulties and non-existent customer support. Additionally, their Frequently Asked Questions (FAQs) section is vague and does not provide meaningful answers to common concerns, adding to the frustration of dealing with this company.
I find this situation extremely frustrating and disappointing. It is evident that Angel Watch is failing to uphold their obligations both in terms of product quality and customer service, which has left me and many other customers in an unsatisfactory position.
Date of experience: August 26, 2024