BuyOnTrust Reviews

Easy to apply. Straight forward website

Date of experience: September 11, 2024

I was called by your representative Jarai, because I was wondering why my order kept coming up cancelled. He explained everything to me and helped me find a replacement that was actually better than what I picked. He walked me through the process and then he called to let me know that everything went through and what the next steps would be. He was very nice and professional, we laughed about our unique names. I was having sort of a crazy day, but it made me laugh so it ended up being a wonderful call. Jarai gets 10 stars in my book. Thank you

Date of experience: July 10, 2024

Ease of getting financing. Ease of picking your items. Understanding contact, & where to sign, & amount you can finance, & monthly payment. My whole experience with buyontrust was totally different. From the start of the application, to picking up my items at Best buy. The whole experience was exciting, & knowing when you best buy that you don't have to pay anything up front is just awesome

Date of experience: January 04, 2024

The only reason is you should make delivery available in your website had to work hard to get it delivered also they should not call to change my opinion on this review it is what it is

Date of experience: July 14, 2024

Do you know what it's not about trade buying or selling products. It's about trust. That they made by selling goods quality product. And as my knowledge they don't get High margin on premium quality products.

Date of experience: July 25, 2024

I had the pleasure of being assisted by Jarai. He was very helpful and informative. I was indecisive and he went above and beyond in answering all my questions and helping me choose the Tv that best fits both the size I was interested in and my budget. Jarai was also patient with me as the system gave me a few minor issues. He did an outstanding job with assisting me with my purchase and I could not be happier with my results.

Date of experience: February 06, 2024

Was kinda sketched out by the website at first, but everything went smoothly. While you pay a premium to use their service, the friendly customer service and flexible payment options are worthwhile if you need them. I'd like to give a shout out to Lauren, as she helped me within a matter of minutes of requesting support, OUTSIDE of their posted business hours! She promptly resolved my concerns.

Date of experience: June 18, 2023

Frank Wright was very accommodating and knowledgeable. When I called I was directed to speak with a live person in under a minute. He was fast courteous and friendly. Provided me all my tracking details with the courier and answered my questions without hesitation. I would recommend this site to everyone. I bought an HP laptop brand new for school and it is being delivered this afternoon less than a week since I ordered it Thankyou Frank Wright I appreciate you and you have outstanding customer service!!!!!

Date of experience: February 06, 2024

Frank reached out to me and was very helpful and polite. I will definitely be doing business here again.

Date of experience: August 01, 2024

Harlem Lexington and Frank were very helpful in answering my concerns pertaining to my loan. Harlem even contacted me to check in on the customer service that I received. They all went above and beyond to ensure that my transaction for my items went through and went over what to expect moving forward. I’ll be picking up my laptop once I get off. Thank you to everyone who made this experience very convenient for me.

Date of experience: December 04, 2023

I am pleased. I was able to get a return email, reach a human to confirm details, and see all agreement documents before I actually made the final purchase.

Great experience! Rate is insanely high, but I didn't get paid until Friday and I wanted the computer for my daughters first day of school. (Crazy things we do for our kids!)

Date of experience: August 09, 2023

Found this company while searching online for lease or rent to own electronics. The application process was easy and I received instant approval. I placed my order and it was a fairly intuitive process. I spoke to Frank Wright about an item on my order that was still not available for pickup at Best Buy and he was very helpful in explaining the ordering and fulfillment processes. I look forward to using this company again.

Date of experience: November 29, 2023

The customer service was exceptional by Ms. Angie Smith. Mrs. Smith eased my anxiety with the lease agreement. This was my first experience. She walked me through the process, and after I signed the agreement Mrs. Smith called again to update me regarding my purchase availability.

Date of experience: January 07, 2024

I called with questions about my order and Frank was very friendly, professional, and knowledgeable. Within 30 minutes i had all of my order details and 30 minutes later it was ready for pickup!! I highly recommend Buyontrust.com and Frank Wright if you have any questions!!!

Date of experience: January 03, 2024

Dave, the man I spoke with not only helped me with exchanging the laptop I purchased, but he helped me find the better laptop for my needs. Customer Service workers have always been rude and unfriendly in my experience and this man turned my horrible situation concerning this process into a pleasant result! Way to go Dave and thank you for all your help!

Date of experience: May 26, 2023

Maria from customer service not only did she answer my questions, she answered questions I didn’t know I had. Will definitely use this service in the future and recommend to others. Thanks for making it possible to purchase a laptop for my child who started college this year.

Date of experience: October 09, 2023

Good service, it was simple and easy
Good customer service Frank Wright helped me with some questions, prices are a little
High but if you are here you probably have bad credit or unable to get approved in other places.

Date of experience: March 11, 2024

I have thus far been nothing but impressed with my experience I have had with BuyOnTrust. I made my order on an evening last week and immediately received a phone call directly from Dave at BuyOnTrust the following day giving me an update on my order. When I called back today, I had the pleasure of speaking with Dave again and he once again knocked it out of the park answering all my questions in a clear, friendly and concise way. I look forward to receiving my product and doing business again with BuyOnTrust!

Date of experience: June 26, 2023

Agent took the time to listen and dive further into my issue rather than just handing me over to other companies as per previous agents. Assisted me to the best of his knowledge allowing me to complete the process

Date of experience: September 07, 2023

Hi i would like to thank buy on trust for an amazing customer service (Angie Smith) to be exact she was great she answered all my questions and contacted me as soon as the status changed on my order I will not lie i was questioning this purchase being i havent heard anything in a few days but then Angie called and was able to reassure me that my order will be ready soon and sent me all the info that i needed to recieve my order i am thankful to have got her as my customer rep. i know i could be a hand full at times she had great patience thank you

Calvin Reese

Date of experience: January 15, 2024