Just being in touch with Alex and the other Tech guy is reassuring to me because I did purchase the 1 Year of Advance Technical Service that comes with ToDo Home (Lifetime). I still haven't gotten a real clear way to contact Tech Support so I would appreciate that. I have a bunch of older EaseUS programs with Lifetime Updates so I am now trying to get those installed.
EaseUS Reviews 29,857
•
4.8
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I had a computer crash and my Ashampoo S/W was trashed. The S/W was only purchased a few days before the crash. I contacted Ashampoo AM and had a reply and resolution within hours the same day. I wish all traders treated their customers the same way. The service I received was brilliant and helpful as were the staff. 5* rating from me.
Well done Ashampoo.
Allen Bartram
I have purchased lifetime upgrades for PM and ToDo backup, but sometimes the offerings can be confusing. I received a license for 2 PCs for PM, but only 1 PC for Todo? I missed that difference when I went lifetime.
Alex helped me with an offer for another Lifetime ToDo Backup, and I feel much better knowing my wife's desktop is now covered for good, instead of the free version. Thank You
I had huge issues with the software converting my video files to another format for some odd reason. The support always responded and tried their best to help. No many companies do that. For their efforts they deserve an A+.
Company details
Written by the company
A leading software company in data backup, data recovery and disk management. Known for it's focus on data security and the best user experience in the field. If you care about your data, you choose EaseUS.
Contact info
No.38 Tian Yi Street, Hi-tech Zone, Chengdu, Sichuan Province, China
- support@easeus.com
- easeus.com
4.8
Excellent
30K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
Felix help straight away
Date of experience: June 07, 2025
Friendly agent with prompt answers.
Date of experience: June 06, 2025
There's a reason I purchase your… Is because you have amazing software and customer service.
There's a reason I purchase your products. My name is Lizandro Diaz. Please take a look at how many products I have purchased from you. Cecelia was amazing!
Date of experience: June 06, 2025
Excellent.
Cecilia assisted me promptly, with clear help and resolved the problem.
Date of experience: June 06, 2025
Alex was amazing
Alex was amazing! Knew exactly how to help me. His solution worked instantly! It took less than 5 minutes. Thank you so much!
Date of experience: June 06, 2025
Everything was fixed very quickly
Everything was fixed very quickly
Date of experience: June 06, 2025
reliable 24/7 customer support and reliable software
24/7 customer support, and I know because I contacted them about the PCTrans file+applications transfer program that they offer about some questions both during daytime and nighttime. Unfortunately the software doesn't yet notify the user that they need a special USB-C cable. Luckily I didn't ruin my laptop, but a notification would have been nice. It's good software. But without a special Windows transfer cable it takes me 20h to transfer my old programs via local network. The advantage is that program settings are transferred (you don't have to login again, every setting that you ever changed is the same). Also, there might a future feature with Bluetooth transfer (if you have the latest or recent Bluetooth standard this will probably be faster for you then local network). So it is extremely convenient except for the time it takes to transfer files/apps/settings. But it's Windows 11 we're talking about, not Ubuntu. So not their fault really. I activated PCTrans so it could transfer all night, but for some reason my laptop had canceled. I don't know if PCTrans has a sleep/hibernation wake-up event to prevent the pc from going to sleep? I had set both laptops to battery/power option Max performance with 99999 minutes of sleep timeout in power options in the control panel, so I don't know what happened. I had some questions to support (it's a button away in the right corner of the program and opens a chat in your browser). Alex helped me quickly within 2 minutes and was kind. EaseUS is a reliable company in my experience and I also use some of their other products like ToDo Backup (quite excellent) and PDF Reader/Editor Pro (average except OCR). EaseUS PCTrans is quite good. Also canceling the transfer will not damage or corrupt the files on your older computer, which speaks volumes about the software reliability.
Date of experience: June 06, 2025
Just being in touch with Alex who is an expert.
Just being in touch with Alex and the other Tech guy is reassuring to me because I did purchase the 1 Year of Advance Technical Service that comes with ToDo Home (Lifetime). I still haven't gotten a real clear way to contact Tech Support so I would appreciate that. I have a bunch of older EaseUS programs with Lifetime Updates so I am now trying to get those installed.
Date of experience: June 06, 2025
The service I received from Warren was excellent
The service I received from Warren was excellent during my session with him and I recommend him anytime for the patience that he had with me and provided clear guidance during our session. He provided excellent service
Date of experience: June 06, 2025
Reliable software
What is great about your company, it's your reliable software and your responsive support on the few occasions when support is needed.
Date of experience: June 06, 2025
fast support with quick solutions.
fast support with quick solutions.
I had a Chat with easeus.com
My Licencekey was denied and is now re-activated.
Thank you for your help.
Date of experience: June 06, 2025
To the point
Date of experience: June 06, 2025
Great Customer Service
Felix was very helpful in reactivating my software after a motherboard and CPU change
Date of experience: June 06, 2025
Warren was very helpful and…
Warren was very helpful and professional, resolved my licensing issue really quickly. Thanks Warren!
Date of experience: June 06, 2025
5 stars
I felix
yes, 5 stars for that,
quick response, new what he was doing.
glad he could sort my problem.
thank you
Davy Hall
Date of experience: June 06, 2025
Problem solved quickly.
Very fast help from friendly supporter Izzy. My LifeTime license problem was solved within a few minutes.
Support as it has to be.
Date of experience: June 06, 2025
Responsive to emails and very helpful…
Responsive to emails and very helpful online support. Gave my a time to contact the online support team, which was helpful.
Date of experience: June 06, 2025
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