ecoATM Reviews

I was given a code online for a guaranteed price on my device to use at the machine. After resetting my iPhone, I was unable to access the code to get that locked in price and ended up losing $75 or so. Really not right. I feel I should be compensated at the rate I was promised. Other than that, machine is straight forward. Difficult resetting and turning off certain settings on the device though, etc.

Date of experience: November 02, 2024

They always give u the most of money out your phone and it easy and quick no hassle or nothing they even give you extra money once your phone make it back too the company if in great shape

Date of experience: October 29, 2024

I really like the character guiding me through the process. All the information is very informative about cell phones in the world. Got a satisfactory offer for my Samsung Galaxy S22. Only negative thing is I couldn’t sell a tablet since many machines won’t take them. Any way much appreciated sale. I know the phone will go to a good home!

Date of experience: October 26, 2024

the kiosk denied my identification card so i coudnt complete the transaction. i wanted an explanation so that i am aware of the reason of why i was denied service

Date of experience: November 02, 2024

Process was pretty quick so that part was good, unfortunately the money jammed and something happened I'm not sure but I had to get some paid on PayPal, there was no way to cancel at that point. Plus the phone was clearly dumped and banged inside machine, they're should be some sort of cushion or something inside.

Date of experience: October 31, 2024

A bit of a tedious process while standing there in front of the machine. I also wasn’t given the promo price with code even with the near-perfect condition phone and after condition was verified. I probably won’t use the service again.

Date of experience: November 06, 2024

Machine was easy to use. It gives you the choice to change your mind if you don't like the offer and get your device back. It gives you the money if you accept the offer they give you and email you the receipt.

Date of experience: November 06, 2024

This is the first time I had used a cell phone kiosk of this type. I was unable to get the option where I plug the cable in and it does a check of the electronics to work, but that didn't keep them from offering me a decent price for the phone. Got paid cash on the spot and walked away a happy camper.

Date of experience: October 25, 2024

Felt I should have got much more for my trade I understand the company needs to make money too but it's worth much more when my trade insurance are in ment condition

Date of experience: November 04, 2024

It was very easy to use. The step by step instructions were great. I was not very happy with the prices, but a little is better than none. I would definitely use your kiosk again in the future

Date of experience: November 06, 2024

Your kiosk shorted me $17 when I sold a phone to your machine.
I received a code from your website that I entered and it said it was going to honor but when I receive my payment I received only the normal price. Not the guaranteed price
So that's why I gave a lower score

Date of experience: November 03, 2024

When I was about to turn in a phone the kiosk tells me it' can't help me go to to a different kiosk....when I go to the other kiosk it gives me a much lower estimate

Date of experience: November 06, 2024

I was promised an extra $15 for using a drop off code, only for it to remove the $15 once I got there. I'm sure thise feedback will fall on deaf ears, and nothing will be done about it, but hopefully it's public and others can at least be aware. I got $100 for a mint condition S23. Obviously you're strapped if you're using ecoatm, but to further take $15 from folks in that position is just low. They know that once you get there you are desperate for money, and therefore won't actually have to give you the bonus that you were promised.

Date of experience: November 06, 2024

Super easy, gave me a great deal on a phone that was just sitting collecting dust.

Date of experience: November 05, 2024

The way how the machine worked fast and great, it's what gives me a complete, satisfaction as a customer. I needed money ASAP and the machine didn't fail me to do so. One thing I want to add is that one time I placed one phone and never got it back or the money from the machine.

Date of experience: October 22, 2024

Multiple convenient locations to access to sell your phone. If not satisfied with the price you can cancel the sale.

Date of experience: October 26, 2024

The only complaint that I have is that when I received my $200 something (almost $300) dollars for exchanging my iPhone 13 Pro Max because I have the iPhone 14 Pro Max, it gave me NOTHING but 1s and 5s. All my pockets were completely filled with cash and I didn’t like the feeling of having all of that money in my possession.

Date of experience: October 28, 2024

Your inconsistent pricing. Just find it suspect that online I'm offered I believe it was $210 and when I arrived at the kiosk it only offered $185. Somewhere in the 15 mins it took me to drive to Walmart it suddenly lost $25 in value? The way the price is said to be calculated doesn't really ring true when faced with the reality of what I experienced.That and the inability to read my license sending me to 4 different machines before finally having to get someone else to sell my phone. Wasted time and gas.

Date of experience: October 13, 2024

Website promised a certain amount for both my devices. Machine confirmed quoted price after assessing both devices. After selecting ‘Sell’ and being beyond the point of no return, machine reflects regular payout, minus the bonus offer (less $50 for one phone and less $65 for the other). Tried calling help desk. They said I never entered code. Even though that is how I searched for my devices. AND I have a picture to prove what the machine quoted. But sure, you go ahead and tell me I didn’t enter the code. Classic bait and switch. Your platform and organization is the scum on which shit is formed. Never doing business with you again.

Date of experience: November 06, 2024

Awesome quick simple gets to the point and nothing extra like ads.

Date of experience: November 07, 2024