2,676 total
Such a great company. Made the process very streamline, and they were extremely efficient during all stages. Highly highly recommend them, they are the best out there! Very grateful to have found this company and the service that they provide. Thank you figure!
Date of experience: November 05, 2024
Easy to use no pressure to finish which I appreciate since I like to go over the he documents at my pace. Very helpful staff made everything very smooth.
Date of experience: November 07, 2024
Terrible!! I applied for a Heloc and was asked to provide proof of my homeowners insurance. I then purchased Homeowners insurance. It was accepted. A few months later I noticed my paymen increased with no explanation. I called multiple times, no one could give me an answer. Finally after demanding to speak with a supervisor I was told I was being charged for lenders insurance because I did not show proof of homeowners insurance. I forwarded the emails to them, which acknowledged receipt and approval of my homeowners insurance. My payment still dud not go down. I called again and again. The 5th time a rep told me that apparently my homeowners insurance was not sufficient and that I needed to show proof of my HOA insurance. ( I had Never received any form of communication from Figure about this). I then provided proof of my HOA insurance. I sent it in twice just to cover myself. My payment has still not gone down. I have filed a complaint with the BBB and Figure has not responded. In my opinion, this company will be going out of business. TERRIBLE- Terrible- No communication..horrible customer service and shady!! Huge regrets!
Date of experience: November 07, 2024
They were very helpful in assisting us with our problem online and in answering our questions. We were amazed on how fast they approved our loan and fulfilled their pledge of funding the loan in 5 days.
Date of experience: November 01, 2024
Initially, I was suspicious of the Ease of using Figure. After reviewing users' experiences with the platform, I decided to apply.....The process was increadibly easy. Very simple to understand and follow. From Initial "See My Rate" program to Funds being deposited into my Bank, it was a matter of about a week, including the weekend.
Date of experience: October 25, 2024
I liked the ease of the online application. I really liked the amazing customer service I received when I needed to call with questions and issues. I also liked the eNotery experience.
Date of experience: October 23, 2024
The ease of doing business. I believe it took 7 or 8 days to have the funds in my bank account. Minimal paperwork. Fees were compatible to other online lenders. The interest loan was a little less than Avian. I believe I'm saving $25-$30 a month with Figure. I did apply with Discover because they have No fees. I gave up on the application because they ask for way to many Docs and take 6 - 8 weeks to fund the loan. Plus Discover kept asking to resubmit paperwork. Figure ask for minimal paperwork. Once I'm done repaying this loan. I'll be seeking a big loan to help me build my beach house
Date of experience: October 23, 2024
Company was fast very helpful and a good explanation on the process
Date of experience: November 07, 2024
The process and its digitization experience made it so easy to accomplish this loan. Thank you!
Date of experience: October 18, 2024
I applied in August but my income verification took too long and I was rejected. The Feds dropped interest rates twice and I applied again. I was approved but my rate went up. When I called to ask why the rep said she didn't know it's all automated. What the system says...is! Every time I call I get a new person that has to re-learn my case and some are good and some aren't. Your automated system sucks. I also said I wanted to join your CU and have autopay for 0.5% reduction and didn't get it...
Date of experience: October 20, 2024
Reply from Figure
We appreciate your feedback and apologize that your experience didn't meet your expectations. Our automated underwriting process is what enables us to process and fund our HELOCs so quickly. Our lack of manual process is intentional as it allows our guidelines to be applied universally and without exception. Our HELOCs are priced competitively but the terms quoted are ultimately dependent on a number of factors, including the applicant's credit profile, property value, outstanding balances owed, lien position, and debt relative to income. That said, we totally understand your frustration in the matter. We encourage you to reach out to our customer service team if you have any other questions or concerns.
Smoothest experience of any loan I’ve ever had n customer service was fantastic thx guys such a blessing for me n my family
Date of experience: October 25, 2024
So far it’s been one of the most easiest processes that I’ve ever experienced when trying to obtain a loan, before seeing your mailer, I tried to go through who I already have my mortgage with and it turned into a joke, I truly hope your company set a strong example for others to follow.i greatly appreciate you and will definitely highly recommend you to others.
Date of experience: October 10, 2024
Couldn't ask for an easier process. It was simple and straight forward. The only thing I would change is an option to opt out of the notary coming to me, an amazing service but should be an option. Do you need a notary? If yes click here if not print out sign appropriately and here is a label to overnight the documents.
Not a complaint just a suggestion. Already have recommended to several people already.
Date of experience: September 24, 2024
We took out a loan for renovations using our home equity. The process was straightforward, the representatives were friendly and helpful. The whole process took less than 2 hours and the bank transfer came through in a week. After just two months the loan was sold to another bank however and already they are changing terms.
Date of experience: October 09, 2024
I had been nervous to apply for any type of home equity line of credit just because I know how cumbersome the process can be. I did a little bit of research and found some good reviews on figure so I decided to go for it. The process was exceptionally easy, completely automated and quick responses when I had any questions or concerns. I would 10/10 recommend them!
Date of experience: September 25, 2024
how quick and easy it was to get the additional funds I needed
Date of experience: October 13, 2024
The Process of applying for a loan was easy and clear. Everything was simple use navigate and was very understandable. Great experience!!
Date of experience: October 23, 2024
Hi Everyone! I wanted to share how wonderful my experience was. The process of filling out the information and receiving all the details upfront made everything incredibly simple and easy. I didn’t need to speak to anyone or go anywhere to get the paperwork signed—they came to me at a time that suited me best. The website is very user-friendly, with everything clearly laid out, and all the information provided answered any questions I had.
Date of experience: September 09, 2024
Easiest loan process Ive ever experienced
I have a very large amount of equity in my home, excellent credit and plenty of income but I was turned down by my bank, after 4 weeks of underwriting, for a HELOC because I am in an interest only period (even though I am paying the amortizing rate) on my first. Figure approved me in days and I was fully funded in under 2 weeks.
Date of experience: October 01, 2024
I couldn’t believe how easy the process was. It was all done online, it was quick, easy to understand, and streamlined. It was a very good experience.
Date of experience: October 21, 2024
