Company activitySee all
Reviews4.2
4,273 total
Sort:
I have returned the item one month ago…
I have returned the item one month ago and I still did not received a refund or replacement. The only explanation is that it is now with third party provider who is not providing any response for a whole month. I am sorry but this is not a users issue. There has to be a limit to how long they are not responding after which time Galaxus itself should process a refund. See service case CUC6547668 from 8.9.2024
Date of experience: October 01, 2024
Reply from Galaxus.de
Thank you for your review. We are very sorry to hear that you are still waiting for your refund. We have asked you to provide more information on your order so we can check internally what is going on.
We apologize for all the inconveniences caused.
Good prices, Fast delivery...
I can't recommend this company highly enough! Their prices are excellent, their website is simple to use and they always deliver fast and accurately. I bought a laptop and a smartphone from them and I couldn't be happier!
Date of experience: October 02, 2024
IPHONE 16 PRO MAX
So far so good, the delivery was faster than i expected.
Date of experience: October 30, 2024
I bought a 4070 Ti Super from them and…
I bought a 4070 Ti Super from them and it arrived on time. They are better than some other alternatives out there that are really bad at shipment.
Date of experience: October 09, 2024
Very quick service
There has only been one time from all the purchases I've made through Galaxus .de that had problems..
But that wasn't exactly there fault the problem was more on the Delivery than on Galaxus !!
I can say that 99% of the time the Service from Galaxus.de has been very satisfying, and would highly recommend this Firm to others !!
Date of experience: September 07, 2024
Issues with delivery
Had issues with the delivery coming later than promised and still have an issue with UPS not sending me a 6 digit code to pick up my package from their pick up station(not Galaxus fault but still very frustrating). Everything else was okay the package I received already was well packaged and all the items work great! Still waiting on UPS to resolve the issue with my second package.
Date of experience: August 20, 2024
Reply from Galaxus.de
Thank you for your review.
We regret that there were problems with the collection of your parcel.
You should have received the code to the telephone number stored in your customer account. We regret that this did not happen for you and does not meet our own quality standards.
If this has not yet happened, we would ask you to contact our customer service so that we can support you.
https://helpcenter.galaxus.at/hc/en-us/requests/new.
We would like to apologise for the inconvenience caused and thank you for your criticism.
Wireless Headphones
Had no issue watsoever, everything was smooth.
Date of experience: October 26, 2024
Service is great
Lego set was delivered in another country in a few days. Made a mistake with my order and was fixed right away.
Date of experience: October 01, 2024
Everything smooth so far
I have ordered on several occasions from them and every time everything went smooth and without a hitch. My new monitor, my robot-vacuum, and my SSD all came in 2 days and worked as expected. I can definitely recommend
Date of experience: July 09, 2024
Value of money and time…
This is my first time I ordered from Galaxus. And I am really satisfied with the service. The prices of the medicine is resonable compared to other companies. I used to order Dermacuetic C 25 cream from.amazon and it costed me near abt 57 euros that was so huge and I was shockd to see the same cream at 33 euro. Its saved me alot. Now I am going to use Galaxis for my future purchases of medicne and skin related creams. Also the parcel tracking services is easy to use. I got the parcel quick and intact. The medicine was of same quality and original no fake product. Although I was afraid about the authenticity of product while using the website for fisrt time. But I am happy. Also the website is genuine no fake..
Thank you for such a good experience.
Date of experience: August 09, 2024
I've order Ryzen 7 7900 X3D and Asus…
I've order Ryzen 7 7900 X3D and Asus TUF GAMING X670E-PLUS WIFi. The equipment arrived, shipping was fast and smooth. Before I didnt even know about this company. Looks like its legit! ;)
Date of experience: July 19, 2024
Purchased a refurbished RTX 4080
I purchased a refurbished RTX 4080. I ordered Monday at 2 pm and it arrived on Tuesday at 1 pm. They were SO fast it was incredible.
The GPU itself was listed as fully functional with minor used markers.
It came packaged perfectly and it functions without any issues. I can absolutely recommend the store and cant understand the bad reviews.
Date of experience: October 24, 2023
Quick delivery, no major problems
Package arrived quickly and also had tracking so I always knew where it was which is always nice. Unfortunately the package arrived without any padding which left the CPU about 9cm space to jump around in. The CPU box is sturdy and the CPU itself has no moving parts so it's unlikely that something happened to it, but it seems like an unnecessary risk that could have been avoided with a bit of crumpled paper.
Update 2023-12-12: Ordered from the again and both the RAM and the mainboard were safely padded
Date of experience: December 05, 2023
Reply from Galaxus.de
Thank you for your rating.
We are very pleased to read that you are satisfied with us.
We will be happy to pass on your feedback regarding the packaging to the relevant department.
Online Payment problems with MasterCard
I have tried yo pay with my MasterCard, but the payment failed because my card apparently is not supported. I found out later that the payment process has been initiated and the funds are being held by them and they are not able to release it, until it is released automatically after 2 weeks. Why would the system start the payment process if the card is not supported?? That doesn't make any sense. Fix your broken system and stop wasting people's time.
Date of experience: September 04, 2024
Reply from Galaxus.de
Thank you for your feedback. In this case, please contact our customer service directly so that you can be helped accordingly. We want to apologize for the inconvenience.
https://www.galaxus.de/help
5stars costumers service
I ordered a product from them, less than the promised delivery time it arrived (1 day). The product was not working well so I contacted them. They answered very fast, provided me a free label tag for the free shipping back. The same day when they received the product they already shipped me a new product what works well. I’m very pleased with the costumers service, definitely I will order more from them!
Date of experience: May 24, 2024
Reply from Galaxus.de
Thank you for your review.
We are pleased that you are satisfied with our work and that our customer service has convinced you. We hope that with your next order, the product will work right from the start.
We would like to take this opportunity to thank you for your words of praise.
Cancellation of laptop order
I placed an order for a laptop that was on promotion, I contacted live chat beforehand and informed them of the situation that I live in Poland, but that the shop does not have a delivery option to Poland I gave the German address of a friend who would simply deliver it to Poland after some time. The lady in the chat room wrote that it was for the best and I placed the order. Today I checked the status of the order and it is cancelled by the system because the delivery and payment address are different, no emails or attempt to contact me about the situation. Of course, the price was already back to its regular price and the lady in the chat room informed me that she was sorry for the situation and that I could place the order again, of course for the already normal amount of more than 200 euros more. Very unpleasant practice on the part of the shop and I am a little disappointed with the approach to a foreign customer, but well, nothing can be done about it anymore, I did not get the opportunity to buy for the old amount.
Date of experience: October 19, 2024
Reply from Galaxus.de
Thank you for your review.
We regret that we failed to mention that the delivery and billing address must be the same in order to place an order.
We will discuss the case with the department concerned and train them to ensure that this important information is mentioned in future to avoid such errors in the future.
We would like to apologize for the inconvenience caused, and thank you for your criticism.
MacBook Pro
Have bought a laptop for the good price comparing to others. Very professional service. Super happy with the online shopping experience. Recommendation.
Date of experience: October 08, 2024
This is to my experience one of the…
This is to my experience one of the best online shops you can order from. Their support is amazing, website is intuitive and easy to use. Recommendations of similar products also match pretty well.
Date of experience: May 07, 2024
Reply from Galaxus.de
Thank you very much for your review! We're delighted to hear that your experience with us has been nothing short of exceptional. Providing top-notch support and ensuring an intuitive and user-friendly website are among our top priorities, so it's wonderful to know that you found these aspects to be impressive. We're also pleased that our recommendations for similar products have been on point for you.
good price, helpful customer service and prompt delivery
Combination of good price, helpful customer service and prompt delivery.
I was a bit hesitant when I didn't receive a confirmation email for my purchase. But a representative reassured me via their chat (in English, which I appreciated) that everything was fine. And indeed, the email came a few hours later, and the order was delivered the next day. Super happy about this purchase!
Date of experience: March 29, 2023