I started accounts for my two grandsons. I had fun depositing money into GoHenry because if they did a chore correctly for papa and I we deposited money on their cards. we took them to different places like the Plymouth plantation and they could use their card for little souvenir to take home.
Date of experience: November 07, 2024
Reply from GoHenry by Acorns
Hi Nancy! Thanks so much for your kind words. We're so grateful to hear that you're loving GoHenry! - Stella
Because this is the best thing they ever came out with for kids my son loves this because he gets his own money when I get it and I put it in here so that way he has money to get what he wants
Date of experience: October 27, 2024
Reply from GoHenry by Acorns
Hi Jason, thank you for your 5* review and feedback. We are very pleased to hear your son is loving GoHenry, and we hope he is benefitting from all the features we have available on the app, such as Money Missions! - Abbie
This is a great app because I can monitor what when and where my son is able to spend his money on. He's learning and he loves the education that's available to him so that he can earn a little bit more. It teaches him responsibility and teaches him about investing for his future and, of course, saving. He really enjoys the lessons.
Date of experience: October 13, 2024
Reply from GoHenry by Acorns
Hi Rene, thank you so much for taking the time to leave us a 5 star review. We really appreicate the feedback and are glad to hear the app has proven to be useful to you and your child! - Inaaya 😊
I'm thrilled with GoHenry! This innovative app and card combination has revolutionized the way I manage my children's allowance and teach them valuable financial skills.
The app's intuitive design and features have given my kids financial freedom while educating them on responsible money management. I love watching them learn and grow.
GoHenry offers priceless peace of mind, knowing my children are developing essential life skills. I highly recommend it to parents seeking a comprehensive, user-friendly solution for teaching financial literacy.
Rating Breakdown:
• Ease of Use: 5/5 • Features: 5/5 • Security: 5/5 • Value for Money: 5/5
Recommendation: GoHenry is a must-have for parents wanting to raise financially savvy kids!
Date of experience: September 06, 2024
Reply from GoHenry by Acorns
Hi Martha, thank you for taking the time to leave us a 5-star review. We are always pleased to hear lovely feedback from our customers. - Inaaya😊
That's all i'm saying. Hi GoHenry, my name is Ethan and I recently got a card. Unfortunately, we have found out that you don't accept payments to my favorite store, XPlane.Org, because having a debit card is what I wanted. However-- when trying to get money OUT of the parent account and back onto a card, it is useless and once the money is in, it's in. They steal your money. So, I tried PayPal to pay my mom, and it said "Declined because this store is not allowed." Like what the hell? Give us our money back so we can switch to Greenlight! Waste of money, time, and DO NOT use this app.
Date of experience: October 17, 2024
Reply from GoHenry by Acorns
Hi Ethan,
Thank you for taking the time to leave your review on Trustpilot. It is disheartening to hear that you are experiencing issues using the card to Xplane and PayPal.
I was able to locate your account using the email address provided and reached out to the parent in the account with some information regarding the declines to XPlane and Paypal and also requested additional information.
Please can you kindly ask your parent to review the email sent and respond to it at their earliest convenience?
I am sorry for any inconvenience this may have caused.
Many thanks and I look forward to hearing from them with any questions and resolving any issue for you.
Awesome idea! Great way to spend money and cards for birthdays!!!🎉🎉🎉🎈🎂🍧🎁
Date of experience: November 02, 2024
Reply from GoHenry by Acorns
Hi Wendy! We're glad you're finding GoHenry a useful tool. This is exactly what we aim to do so that children are able to learn how to manage their finances in a safe and secure way. Thank you for your feedback and feel free to get in touch if there's anything we can help with. Have a great day! - Megan
I am glad the app is available for my kids on this ages since now all will be more technology on which my kids use cellphones but managed with parental control. But this aloud us parents to control and give allowance when they do good. I love the idea thank you so much.
Date of experience: July 01, 2024
Reply from GoHenry by Acorns
Hi Hector! Thank you for the positive review! We always love to hear that our customers are benefiting from the GoHenry service and that we are able to assist with teaching children the value of money! - Megan
DO not use go Henry, when you have a problem they don't help and they steal your kids money. My sn saved all his money, we had zero issue until he wanted his money from go Henry, it's been a month and I can't get more than , we will call you back within 24 hours, that never comes. They won't give you a supervisor and I don't know what to do next.
Date of experience: September 24, 2024
Reply from GoHenry by Acorns
Hi Nickol
Thank you for leaving a 1* Review on Trust Pilot, Without these we cannot assist our members in resolving the issues and making GoHenry a better service for our members.
I am disheartened to hear that you are having issues with your account and the refund for the account and to speak with a Supervisor.
I have managed to locate your account using the details provided and I can see that you have been in contact already with one of our Supervisor team who is currently assisting with your query.
He has sent you a follow-up email with some additional information to your registered email address, Please may I ask that you review the email and as the case is now with the Supervisors, if you could reply to the email this will come directly to us.
I am sorry for any inconvenience this may have caused.
Many thanks and I look forward to hearing from you with any questions and resolving the issue for you.
We used GoHenry for our three kids personal debit accounts. We were getting charged ~$10/month for the service. At one point, I noticed an unapproved charge show up on one of the cards. I immediately went into the GoHenry app and used the "block" feature, which I thought would turn off the card to any further transactions. THIS DID NOTHING. Apparently, if it's a subscription fee certain vendors can get around GoHenry's feature and the charges kept accruing. At that point, I asked the GoHenry support to help remedy this and they basically told me I had to go fix it directly with the vendor. So - for $10/mo I was getting limited functionality to help when cards get lost or stolen and decided to cancel. I've now switched all kids accounts to "custodial" accounts at my normal bank (one of the top 5 U.S. banks) and they basically have all the same functionality, plus legitimate fraud claims departments. The additional setup with the bank was well worth the $120/year fee I was paying to GoHenry.
Date of experience: September 29, 2024
Reply from GoHenry by Acorns
I am sorry to hear about your experience when you noticed an unrecognised charge, I appreciate you contacted us to report this but felt the information provided was not satisfactory and therefore, led you to cancel your account and switch to another service.
As we are a financial service we cannot block retailers from taking payments in the same way a bank would be able to, therefore if a recurring payment or a subscription is set up on your child's account, we would first ask that you contact the retailer to cancel and resolve this, however, we do have an alternative process in place in case you are unable to reach out to the retailer and resolve the matter. I understand that this matter can be a cause for concern and we always try to assist our members with these cases as much as possible.
I would like the opportunity to look into this further and assist you with this, however, as you have not provided Trustpilot with your email address, I have been unable to locate your account.
Please send us an email with the subject heading - "FAO Supervisors - Issues" to help@gohenrycard.com, from the email address you used to set up the account and one of our team will be in touch directly.
Thank you for bringing this to our attention and we look forward to hearing from you.
This app makes financial learning fun for kids and adults! It is super user friendly and the customer service is the best I've ever experienced. They answered my phone call within minutes and were incredibly helpful!
Date of experience: August 30, 2024
Reply from GoHenry by Acorns
Hi Victoria, thank you kindly for the 5-star review, we are so glad to hear you are enjoying the use of our services, and thank you also for sharing your experiences of interacting with our team, we are glad to hear this! - Liam
It's simple to use for myself and my children. It's convienent with teaching them how to manage their money and how to prioritize things that are important (Needs v Wants)
Date of experience: September 15, 2024
Reply from GoHenry by Acorns
Hi Sean! What a fantastic review. Thanks for sharing! - Stella😊
GoHenry is helping me daughter learn to value of money and to save for the things she rally wants. She is becoming very frugal and deciding if what she wants is worth the price. GoHenery also gives parents a lot of control of how much they can spend and where they can spend, meaning parents have to give permission for the child to shop on the internet.
Date of experience: June 22, 2024
Reply from GoHenry by Acorns
Thanks for taking the time to leave a 5* review! We're happy to hear that your daughter is learning a lot about money and that you're able to manage everything easily now! We're thrilled to have you both with us. - Dan
My nephew is growing his piggy bank and spending as he pleases, even though there was one hiccup when he tried to buy something and there wasn’t quite enough loaded onto his debit (only a few cents off, he was on a field trip and forgot that he had cash too, obviously not the app’s fault)!
The app alerted me about the “hiccup” and I adjusted his monthly payment accordingly. It’s been extremely exciting and useful. Thank you so much!
Date of experience: June 02, 2024
Reply from GoHenry by Acorns
Hi Holly, thank you so much for your 5* review. We're happy to hear you and your nephew are enjoying our service! - Emily
Thanks A Million for services with this Go Henry Card . My granddaughters were able to use their card when we were on vacation at “ Six Flag Park Over Texas in Arlington Texas between Dallas Tx & Forth Worth Texas. We use it for Uber Returns Trip Back Home to ride the train & bus and snack on June 22, 2024 back to Baytown Tx
Date of experience: June 22, 2024
Reply from GoHenry by Acorns
Hi Moneek, thank you for sharing your experience with GoHenry. We are so pleased to hear of your review and first 5* rating! - Suvechha 😊
My daughter's first day of school with her card, tried using it at a vending machine and the school registers. But for whatever reason it kept declining. There's money on her card and it's not locked. Trying to figure out what the problem maybe before cancelling, I do not like the idea that she wouldn't be able to eat, because their school is card or apple pay. It's this doesn't work, I think I'll have to do apple pay. I wanted her to get used to using a card feeling more responsibility for herself in budgeting and saving money.
Date of experience: August 15, 2024
Reply from GoHenry by Acorns
Hi Orlanda,
Thank you for leaving a 1* Review on Trust Pilot, Without these we cannot assist our members in resolving the issues and making GoHenry a better service for our members.
I am disheartened to hear that you have experienced issues with card usage, this is certainly not an experience we would want for our members.
I would like the opportunity to assist you with this, however, as I was unable to locate your email address, therefore, unable to locate your account.
For us to help you ASAP, can you please confirm your contact details on Trust Pilot or pop over an email with the subject heading - "FAO Supervisors - Issues" to help@gohenrycard.com,
I am sorry for any inconvenience this may have caused.
Many thanks and I look forward to hearing from you.
It's a great use of technology. It has motivated our kids to do chores around the house, learn about finances (which our public school system doesn't even touch until Junior year of high school), helps the kids learn responsibility, and the debit card is a convenient way to enable our kids to have money when they need it.
Date of experience: June 25, 2024
Reply from GoHenry by Acorns
Hey John, thankyou for taking the time to leave us a 5* review! We're happy to hear you're just as excited about the service as we are, and we're thrilled to have you all with us! - Dan
