494 total
Helcim has the best pricing by far for credit card processing. They're very reasonable, especially if you're only an occasional user of credit cards, since there is no monthly fee. I think we've been using them about a year, and I've never had a problem with any transaction. Whenever I've contacted them, they reply right away. Super friendly and helpful!
Date of experience: September 10, 2024
Helcim has been an incredible way for our business to take payments! It is affordable and easy. Everyone we have worked with has been kind and helpful. We are so happy to have Helcim on our side!
Date of experience: September 16, 2024
Always a pleasure using and contacting Helcim. They are extremely friendly and helpful. It's been a wonderful journey running my business with Helcim. I highly recommend this company. Thanks for being awesome! :D
Date of experience: September 10, 2024
I worked with Jocelyn in the initial set up of our account as well as working with her again to go over some more advanced settings. She is a fantastic representative; always courteous and pleasant, knowledgeable and very responsive.
Date of experience: September 11, 2024
We have used Helcim for a few years now, and I absolutely love it! The customer service is excellent! If I ever have an issue, it is resolved very quickly with kind, professional, and very knowledgeable staff. They really make the experience easy. The dashboard and ease of use is the best I have seen. I used to have issues with other companies when running cards, seeing deposits, or issuing credits, and with Helcim, it is so simple and easy to use.
Date of experience: August 28, 2024
AJ’s been a great help setting me up with my payment system. It’s definitely a big factor in my choice to go with a company that’s supportive and diligent in their communication with clients like me who owns a small business and taking on a lot of solo projects!
Date of experience: September 05, 2024
Company showcases great product and features that are very attractive to my business. They seem to understand my usecase very well and even gave tips on how to utilize the app the best way possible. Fee Saver mode is also such a huge saving grace for my small business
Date of experience: August 28, 2024
Morgan L. specifically is such an exceptional customer service representative. We had some initial issues, as Helcim denoted our bank account incorrectly, thus preventing payments from transferring correctly. But Morgan (and Joey as well!) were able to correct the error and ensure that our Helcim account was working perfectly. We now have no issues with our account and are really enjoying the switch away from Square!
Date of experience: August 15, 2024
Reply from Helcim
Hi there,
Thank you so much for your very kind review! We're thrilled to hear you have had such a positive experience with our Customer Support team. While we are very grateful for your lovely words, we do also request that personal information such as last names be removed from public facing reviews if at all possible as well.
It is a delight to work with you and your business, please feel free to reach out to us anytime you have questions at 1 877-643-5246 as we are more than happy to help. Thank you for choosing to partner with us!
- The Helcim team
Helcim has been a great option for my business.
I am able to process CC & Debit cards with competitive fees. Their equipment was actually easier to setup and use than a competitor (M******), and uses USB-C to charge!
I did experience one speed bump with a customer who's card was declined/questioned, but I shared the relevant documentation with their (Helcim's) security team, and it was processed within 24 hours.
Overall I am extremely satisfied to have a payment processing solution that does not carry a monthly fee.
Date of experience: July 10, 2024
Absolute worst experience - stay away.
We tried setting up merchant processing with them, gave them everything they asked for and then they denied us without any reason whatsoever.
Save your time - go elsewhere!!!
Date of experience: August 29, 2024
Reply from Helcim
Hello,
Thank you for your feedback.
As a financial service, we have strict obligations to adhere to Anti-Money-Laundering, Acceptable Use, and Risk policies. There were certain factors surrounding the details of the business that were not in line with one or more of these policies, so we unfortunately had to make the decision to close the account.
The email you had received regarding your account status includes next steps for any additional support; should you have any questions or further concerns we'd be happy to assist you at 1 (877) 643-5246.
We apologize for any inconvenience caused and wish you the best going forward.
- The Helcim Team
WORSE CUSTOMER SERVICE EVER !
our machine is brand new thinking we were going to a better machine but that is not the case
cannot run any credit cards through the stip, barely can tap the chip always have to restart the machine multiple times per day - call customer service many times and no resolution - always say they will call back to fix it but they rarely do ! to much to write with this review but i can go on and on and on !!!
you can reply to our office ! we are not going to call you again as you stated in your response - see our phone number below
302-629-3008
Date of experience: August 25, 2024
Reply from Helcim
Hi there,
Thank you for your feedback.
Offering above and beyond customer service and easy payment processing is very important to us; we would love to follow up to ensure that your equipment is functioning correctly and provide full troubleshooting for your experience. Unfortunately we weren’t able to find your account in our system under your name.
Please reach out to us at help@helcim.com or by phone at 1 (877) 643-5246 and we will be happy to look into this further.
-The Helcim Team
Ana worked tirelessly to get my inventory converted and imported in the system. Everything was fighting us but she never threw in the towel. Very pleased with the customer service and the system as a whole.
Date of experience: August 29, 2024
The worst company ever. We did all the process, and after proceed with the clients payment, they just closed our account and now we can't have the payments. Totally loss. Not trustworthy, poor customer service. Beware.
This reply is totally incompatible with the reality. Absolutely, no excuses for incompetency. By the way, we are working with Square and we are amazed with their customer service and professionalism. Highly Recommend!
Date of experience: July 26, 2024
Reply from Helcim
Hi there,
Thank you for your feedback.
As a financial service, we have strict obligations to adhere to Anti-Money-Laundering, Acceptable Use, and Risk policies. There were certain factors surrounding the details of the business and/or the transactions that were not in line with one or more of these policies, so we unfortunately had to make the decision to close the account.
We apologize for any inconvenience this may have caused and wish you the best going forward.
- The Helcim team
I have a Nonprofit and searched in looking for a company that wouldn't take advantage. After my research and read many reviews I didn't hesitate and joined. I have no regrets. The Customer Service Agents, when I had a question or two to ask, were very patient, friendly and well informed. Thanks for all you do for my nonprofit organization and me!
Date of experience: August 23, 2024
I have had a great experience processing our credit card transactions with Helcim. The software is easy to use, transactions are completed quickly and the fees are must less than our previous provider. The Helcim team has also been quick to answer any questions or problems I have encountered.
Date of experience: July 03, 2024
Reply from Helcim
Hi Mary,
Thank you for your wonderful review! We're delighted to hear you have had such a positive experience with our team and platform.
Please feel free to reach out to us anytime you have questions at 1 877-643-5246 as we are more than happy to help. Thank you for choosing to partner with us!
- The Helcim team
Helcim is absolutely ridiculous. We are a brand new company and we processed some payments for our customers (we are a book keeping company).
Helcim wants to know what the charges were for so I sent them invoice and all information. They took several days before emailing me and said, can we call your customer.
What? Why the hell do they need to contact my customer on what they are spending their money on?
Stay away from them if you can.
Helcim did try to follow-up with me regarding the incident but with PST and also the holidays, it was really delayed. Finally was able to get through and everything works out just fine.
Date of experience: August 21, 2024
Reply from Helcim
Hi Karen,
Thank you for your feedback.
In reviewing your account, we can see that our Trust and Safety Team has been in regular contact with you over email regarding your payment verification. As a financial service, it is important that we confirm information is correct when verifying a transaction in order to help protect you and your business from fraud.
We apologize for any inconvenience this may have caused, should you have any questions or further concerns we'd be happy to assist you at 1 (877) 643-5246
- The Helcim team
Horrible. The original rep Jocelyn that onboarded me was a pleasure. She was patient and good at explaining the tech. I was able to get set up and after my first two payments, I was told for a week that I’d receive the money into my account. Still nothing. Every evening this week around 8 pm, their rep Adora from “trust and safety” team will send me a message with another verification requirement, which I do. And then she doesn’t respond, until the next evening, with yet another hoop to jump thru. I’ve given all the info and confirmed all the emails and websites and addresses and phone numbers etc. Every morning when I call I am assured today will be the day the money comes thru to the account. Then today Adora says they need to speak to my client and can’t reach her even tho the number is correct. I call my client and sit on hold for 30 minutes until she can no longer stay on hold and has to hang up. And the trust and safety team finally calls me later and says my client needs to call the 800 number (not them directly because that would be too easy and make sense). Completely unprofessional. Can’t wait to complete this transaction and switch to 1shoppinngcart
Date of experience: September 05, 2024
Reply from Helcim
Hello Tanya,
Please accept our apology for your experience; we value providing above and beyond customer service and take your feedback seriously.
As a financial service, it is important that we confirm information is correct when verifying a transaction in order to help protect you and your business from fraud. For this process, and per industry standard regulations, our team can occasionally require additional information with new accounts to ensure the details are correct. Proving a transparent and expedient onboarding process is important to us, however.
A member of our team has reached out via email to schedule a time to call.
We apologize for any inconvenience caused and wish you the best going forward.
- The Helcim Team
Stay away from this company. I refund a customer $2500 and they kept the fees of $67. They said I have to still pay the fees even after I refund the payment... never seen this in over 20 years, PayPal, stripe, square, merchant accounts, etc.
Date of experience: August 11, 2024
Reply from Helcim
Hello,
Thank you for your feedback.
When a refund is processed, the original processing fees are not refunded to the merchant. This is an industry standard practice in the payment industry as once a transaction has settled the payment processing fees associated with that transaction are charged by the card brands and are not refunded to the processor. We do appreciate your insights on this matter, as we value ensuring our pricing and information is clear and transparent.
To avoid paying the transaction fees, we recommend running a void rather than a refund. Voids can be completed any time before the batch settles, and would mean that no processing fees are attributed. More information on voids and refunds can be found here: https://learn.helcim.com/docs/voiding-or-refunding-transactions
A member of our team has reached out as well to provide any further clarification.
We apologize for any inconvenience caused, and are happy to help via email at help@helcim.com, or by phone at 1 (877) 643-5246.
- The Helcim Team
Setting up a new processing account with Helcim has been a great experience. The online approval was easy and much faster than I have experienced in the past. I scheduled a setup call with AJ and he was amazing. I began processing right after the call. He has been very responsive to any questions I had after the call as well. Highly recommend Helcim.
Date of experience: August 14, 2024
Reply from Helcim
Hi Dave,
Thank you very much for your kind review! We're delighted to hear you've had an amazing experience with our team. Please feel free to reach out anytime you have questions, we're more than happy to help.
Thank you for choosing to partner with us!
- The Helcim team
We run a family restaurant and setting up our products and pricing on the back end is very easy. We use the Smart Terminal which makes it a breeze serving our guests and the fees are fair.
It would be nice if there were more payment options available, for when or guests use gift cards and for food delivery services like DoorDash for tracking and reporting purposes.
The only drawback in my opinion, is when significant changes are made to the app it tends to be done during business hours and there have been times when functionality has been impacted.
Date of experience: August 09, 2024
Reply from Helcim
Hi Dwayne,
Thank you so much for your kind review! We're thrilled to hear you have had such a positive experience with our Smart Terminal and system. We appreciate your insights as to how we can best support our merchants moving forwards, as we are always working to provide you with the best tools and services.
It is a delight to work with you and your business, please feel free to reach out to us anytime you have questions at 1 877-643-5246 as we are more than happy to help. Thank you for choosing to partner with us!
- The Helcim team
