I ordered my Hexclad 12 piece set a few weeks ago. Unfortunately i noticed a flaw in the bottom of my 2 quart sauce pot. I contacted the Hexclad warranty center and Jan D had a new sauce pot being shi... See more
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Review summary
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Amazing customer service! I had an issue of discoloration on my pan after years of consistent use. I contacted Hexclad through Amazon using the lifetime warranty on my pan and had gotten a quick respo... See more
Company replied
As we were not sure how the warranty process worked, we send a mail to the support department. They were very quick to reply and supported us in the process. We are really glad that this company doe... See more
Company replied
Ceila B. was great to work with! She responded quickly, was friendly and helpful, and made the whole warranty replacement process super easy. I really appreciated that she took care of everything righ... See more
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Company details
Written by the company
The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
Contact info
500 S. Anderson St, 90033, Los Angeles, United States
- 1-(877)-838-3868
- support@hexclad.com
- hexclad.com
4.6
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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I have been cooking 🍳 with the HexClad…
I have been cooking 🍳 with the HexClad 6 pcs set for the past 6 years and I just bought another set. I really enjoy cooking my meals with HexClad. I highly recommend their products & their Customer Service and Warranty are 5*****! Thanks HexClad !
September 22, 2026
Unprompted review
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I love my Stock Pot
The Hex Clad Stock Pot ordering was easy. The packaging was so nice. The seasoning instructions were easy to understand. I was amazed how the food cooked with less heat. Clean up was a easy as well, it looked like I never used the Stock Pot. I am so pleased with the quality.
September 7, 2026
Unprompted review
Reply from HexClad
Hi Fannie! Hearing about a flawless experience from start to finish is exactly what we strive for.
Thank you so much for taking the time to share your sincere feedback. We are thrilled that your new Stock Pot is already making a difference in your kitchen. It is wonderful to know that every detail, from the easy ordering and beautiful packaging to the simple seasoning process, met your expectations. We specifically designed our cookware to perform beautifully on lower heat for a better cooking experience, and we are so glad you are seeing those results and enjoying the effortless cleanup firsthand.
While it sounds like your time in the kitchen is smooth sailing right now, if you ever have any concerns or need assistance down the line, please reach out to us at https://hexclad.com/pages/contact.
Thank you for choosing HexClad to upgrade your cookware collection.
May your new Stock Pot be the centerpiece of countless delicious meals to come.
Kareen - HexClad Support
Great customer service!
I received my 12 piece pots and pans with lids a week ago along with my free 4.5 qt saute pan. I have seasoned them and used most of them by now. No problems as I have followed Hexclad’s directions on preheating, etc. I used my 4.5 qt saute pan last evening and noticed a small problem with the lid. I sent a video to them that night and received two emails from them by the next morning and had my email that a new lid was coming by the afternoon that day! Thank you for that great customer service! By the way, my eggs come out great in that pans. I just needed to add a little butter and low heat after preheating! Thank you Hexclad! I also own the grill pan and broil pan and love each!
September 20, 2026
Unprompted review
Reply from HexClad
Hi Andrew,
I want to sincerely thank you for taking the time to share your feedback and for your patience while we handled your warranty claim. It is our absolute priority to stand behind our products, and I will make sure to pass your kind words directly to Josias and Albert. They will be thrilled to know they made the replacement process for your pans and lid so smooth and professional.
Thank you so much for choosing HexClad and for trusting us with your cookware. Should you ever need any further help down the road, please reach out to us at https://hexclad.com/pages/contact.
May your new pans bring you many more years of effortless searing and culinary inspiration.
Kareen - HexClad Support
Very disappointing customer service
Very disappointing customer service. The replacement process has been going on for four days, which is pretty wild for something described as “immediate.” I’m not satisfied with how this situation has been handled and expected much better communication and support. #2851543
Update: Oh, now they’re asking me for a police report. Nice try. It’s gonna take a LOOOOOOT of time dealing with those methheads, I suppose. They didn’t even bother trying to figure it out with UPS first, they want you to spend your time dealing with it.
September 21, 2026
Unprompted review
I lost my order number/warranty info
I was having an issue with one of our pots and could not find my warranty info or order number. I sent an email and Wilson K responded to me and did it all!! I didn’t even need to reply. He sent my order number and even registered my products!! Thank you so much Wilson K!!
September 21, 2026
Unprompted review
Reply from HexClad
Hi Amanda! We know how stressful it can be when a beloved piece of cookware needs attention and the original paperwork is nowhere to be found.
I am incredibly glad to hear that Wilson was able to step right in, track down your order details, and get your products fully registered without you having to lift a finger. I will absolutely make sure he sees your glowing feedback, as it will undoubtedly make his day to know he turned a frustrating moment into a seamless experience. Thank you so much for choosing HexClad for your kitchen and for taking the time to share your appreciation with us.
Should you ever need assistance with your pots and pans in the future, you can always reach out to us at https://hexclad.com/pages/contact
May your newly registered cookware continue to inspire countless delicious, stress-free meals.
Kareen - HexClad Support
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Josias and Albert were amazing…
Josias and Albert were amazing throughout the warranty claim process! Hexclad stands behind their amazing product which is a rare trait to find now days. My replacement pans and one lid shipped to me within couple days and was a very smooth, professional transaction. Love the cookware !
Thank you!
September 22, 2026
Unprompted review
Reply from HexClad
Hello Andrew,
I want to sincerely thank you for taking the time to share your feedback and for your patience while we handled your warranty claim. It is our absolute priority to stand behind our products, and I will make sure to pass your kind words directly to Josias and Albert. They will be thrilled to know they made the replacement process for your pans and lid so smooth and professional.
Thank you so much for choosing HexClad and for trusting us with your cookware. Should you ever need any further help down the road, please reach out to us at https://hexclad.com/pages/contact.
May your new pans bring you many more years of effortless searing and culinary inspiration.
Kareen - HexClad Support
Good product and their warranty holds.
Good product and their warranty holds.
Excellent service
September 21, 2026
Unprompted review
Reply from HexClad
Hi Ólafur,
There is nothing we love more than seeing our warranty do exactly what it was designed to do, give you complete peace of mind in the kitchen.
Thank you so much for sharing this wonderful feedback. We are absolutely thrilled to hear that you are loving the product and that our service team was able to take excellent care of you. Thank you for choosing HexClad to be a part of your culinary journey.
Please reach out to us at https://hexclad.com/pages/contact should you need help.
Wishing you countless more spectacular meals and effortless cooking ahead.
Kareen - HexClad Support
Edgar P was super responsive and…
Edgar P was super responsive and connected with me right away. Very helpful in telling me what was needed for my claim.
September 21, 2026
Unprompted review
Reply from HexClad
Hi Chris,
We deeply appreciate you taking the time to share this wonderful feedback. Navigating a claim can sometimes feel a bit daunting, so I am incredibly glad to hear that Edgar P was able to connect with you right away and provide the exact guidance you needed to get everything sorted out smoothly. We will be sure to pass your kind words along to him.
Should you need help with anything else down the line, please reach out to us at https://hexclad.com/pages/contact.
Thank you for choosing HexClad for your culinary adventures, and we wish you countless delicious meals in the future.
Kareen - HexClad Support
⭐⭐⭐⭐⭐ Unbeatable performance and…
⭐⭐⭐⭐⭐ Unbeatable performance and effortless cleanup!"We are completely in love with our HexClad skillets. We were a bit skeptical about the hybrid design at first, but it completely delivers on its promise. They handle everything from morning eggs to evening steaks flawlessly. The pans have a great weight to them, the heat distribution is incredibly even.
September 21, 2026
Unprompted review
Reply from HexClad
Hi Marsha,
We completely understand your initial skepticism about the hybrid design, as it is quite a departure from traditional pans, and we deeply appreciate you sharing how well it has delivered on its promise. Thank you for taking the time to leave such wonderful feedback. Knowing that your skillets are handling everything from morning eggs to evening steaks flawlessly, all while providing that perfect weight and even heat distribution, truly makes our day.
Should you ever need help as you continue your cooking journey, please reach out to us at https://hexclad.com/pages/contact. Thank you both for choosing HexClad and welcoming us into your kitchen.
May your future dishes always be as effortless as your cleanup.
Kareen - HexClad Support
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Albert M was great and fast to respond…
Albert M was great and fast to respond to my email requests.
September 21, 2026
Unprompted review
Reply from HexClad
Hi Kash,
Thank you so much for taking the time to share this wonderful feedback. We are absolutely thrilled to know that Albert M. was able to respond to your email requests so quickly and provide you with great assistance. I will be sure to pass your kind words directly to him, as I know it will make his day to hear he took good care of you. Thank you for choosing HexClad for your kitchen.
Should you need help with anything else down the road, please reach out to us at https://hexclad.com/pages/contact.
Wishing you many more effortless and delicious culinary adventures ahead!
Kareen - HexClad Support
I really like the new cookware set
I really like the new cookware set. It cleans up so easy it makes cooking enjoyable. I liked it so much I bought my son-in-law set as well.
September 20, 2026
Unprompted review
Reply from HexClad
Hi there,
Thank you so much for taking the time to share this incredible feedback. Hearing that the easy cleanup has brought the joy back into cooking for you is exactly why we do what we do. We are absolutely thrilled that you loved your experience enough to gift a set to your son-in-law as well, sharing great meals with family is what it is all about. Thank you for choosing HexClad and for trusting us to be a part of your kitchen.
Should you or your son-in-law ever need any help with your sets down the road, please reach out to us at https://hexclad.com/pages/contact.
May your next family dinner be effortless and delicious.
Kareen - HexClad Support
Exceptional Customer Service and a Company That Stands Behind Its Warranty
I reached out to HexClad after running into issues with sticking and chipping on my 12" Hybrid Wok, and I could not be more impressed with how handled the situation.
Customer support—specifically Don P.—responded promptly, empathetically, and made the entire warranty process completely painless. Without any hassle or unnecessary back-and-forth, they approved a brand-new replacement and shipped it directly to my door within days. They didn't even make me go through the trouble of packing up and returning the damaged pan, and they provided helpful tips on proper care and seasoning for the new one.
Any company can sell high-end cookware, but it's how they treat you when an issue arises that truly sets them apart. HexClad stands firmly behind their lifetime warranty and values their customers. Five stars all the way—I'll definitely continue buying from them with confidence!
September 14, 2026
Unprompted review
Reply from HexClad
Hi Earnest,
Thank you for taking the time to share such wonderful feedback about your experience. While it is always disappointing to hear when a product falls short of expectations, as with the sticking and chipping on your 12" Hybrid Wok, we are incredibly proud that Don P. was able to step in and make things right. Our goal is to ensure our lifetime warranty is as premium as the cookware itself, so knowing your replacement was handled with empathy and without hassle is the highest compliment we could ask for. We are so glad the seasoning and care tips were helpful as well.
Thank you for choosing HexClad and for putting your continued confidence in our team. Should you need help with your new wok or any future additions to your collection, please reach out to us at https://hexclad.com/pages/contact
May your new wok bring you a lifetime of flawless stir-fries, perfect sears, and effortless cleanups.
Kareen - HexClad Support
This is the worst cookware I have ever used
This is the worst cookware I have ever used. I have the deep double handled skillet that I received as a gift and I absolutely hate it. It does not cook evenly and the middle of the pan burns the food unless your cooking on a super low temperature, Everything Sticks, especially in the middle. This happens no matter what I am cooking. For $150 could have gotten a better pan at Walmart for a lot less. Wish I had the receipt or I would be returning it TODAY! I did register it when I received it but a lot of good that's doing me now. Gordon Ramsey is laughing all the way to the bank...
September 21, 2026
Unprompted review
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Quick response..
Quick response... quick resolution. Hexclad has the best customer service out there!!
September 21, 2026
Unprompted review
Reply from HexClad
HI April! We understand how important a fast and effective resolution is so you can get right back to cooking, and we are thrilled that our team could deliver the outstanding support you deserve.
Thank you so much for choosing HexClad to be a part of your kitchen. Should you ever need help in the future, please reach out to us at https://hexclad.com/pages/contact and we will gladly assist you.
Wishing you countless more delicious creations and effortless cleanups.
Kareen - HexClad Support
Beautiful customer service
The customer service was very easily approached, the solution to my problem was clear and everyhting ran very smoothly. Even if it took me 1.5months to answer the questions asked they still answered my late response very quickly.
Rarely have I met such nice and customer friendly service. Bravo!
September 21, 2026
Unprompted review
Reply from HexClad
Hi Emil,
Thank you so much for taking the time to share such wonderful feedback about your experience. We know life gets incredibly busy, so there is absolutely no need to worry about the time it took to reply to our questions. We are just thrilled we could pick right up where we left off and get everything resolved smoothly and clearly for you.
We truly appreciate you choosing HexClad for your kitchen. Should you ever need help in the future, please reach out to us at https://hexclad.com/pages/contact
Wishing you countless delicious meals and effortless cooking ahead.
Kareen - HexClad Support
My 7" fry pan - I love it!!
I had several issues and questions. The customer support from Hexclad was superior and was immediate. I ordered a fry pan and it arrived in perfect condition. It was a replacement for one that I burned pretty badly. I enjoyed working with Shakira from their customer service department. She was very helpful and detailed. She was able to provide me with services that were above and beyond what I expected. I wish to thank her and also the company that stands behind her. This cookware is excellent. Love it!
September 18, 2026
Unprompted review
Reply from HexClad
Hi Marnie,
It is always a bit heartbreaking to accidentally burn a beloved piece of cookware, but we are so glad we could quickly get a flawless replacement into your hands. Thank you for taking the time to share such genuine and thoughtful feedback. I will personally pass your warm compliments along to Shakira. She truly cares about making things right for our kitchen community, and knowing she provided you with detailed, above-and-beyond service means the world to our entire team.
Thank you for continuing to choose HexClad and for trusting us to be a part of your culinary journey. Should you ever need help down the road, please reach out to us at https://hexclad.com/pages/contact.
Here is to countless perfect sears, effortless cleanups, and delicious meals ahead.
Kareen - HexClad Support
Excellent Customer Service
I sent the requested information and photos to Hexclad support and they responded quickly and satisfactorily.
They replaced my sticking/damaged pans without hesitation. Top notch customer service and product!
September 21, 2026
Unprompted review
Reply from HexClad
Hello Frank,
Hearing that we could turn a frustrating kitchen hiccup into a seamless experience truly makes our day.
We know how disappointing it can be when your cookware starts sticking or shows signs of damage, so we are thrilled that our team could step in without hesitation to get your replacements sorted out. Thank you for taking the time to share such wonderful feedback about your experience with our customer service. Your genuine appreciation and kind words mean the world to us.
Thank you for choosing HexClad for your home. Should you ever need any help with your new pans, please reach out to us at https://hexclad.com/pages/contact.
We wish you countless delicious and effortless meals ahead.
Kareen - HexClad Support
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I can't believe I spent so much Money…
I can't believe I spent so much Money on a rubbish pane where the coat comes off
September 21, 2026
Unprompted review
Reply from HexClad
Hello Gerecke,
We’re sorry to hear about your experience and understand your disappointment with the coating coming off your HexClad pan. We appreciate you bringing this concern to our attention and would like the opportunity to look into this and help resolve the issue.
To better assist you, please ensure the pan is being used and cared for according to our recommended guidelines, as proper use and maintenance can help preserve the product’s performance. However, we’d be happy to review the condition of your pan and determine the best possible solution.
For us to better assist you and address your concerns promptly, we have already initiated a request to gather the necessary details regarding your order. In the meantime, could you please provide proof of purchase (such as a receipt or order confirmation) along with images of the affected product? This will help us expedite the review process and ensure your concern is handled swiftly.
If you need any further help or assistance, please reach out to us at https://hexclad.com/pages/contact.
We look forward to helping resolve this for you.
Kareen - HexClad Support
Not impressed with the product as…
Not impressed with the product as sticks. We followed the guidelines lines odd seasoning the pan and the first pan still stuck so they sent another which we seasoned every time before using but still after a couple of uses it sticks. We have been asking for our money back but they are refusing and just sending another useless pan.
September 19, 2026
Unprompted review
Reply from HexClad
Hi Jonathan, thank you for taking the time to share your experience. We’re truly sorry to hear that your HexClad cookware has continued to stick despite following the recommended care and seasoning steps. We understand how frustrating this must be, especially after you’ve already reached out and received a replacement.
We want you to know that this is not the experience we want for our customers. While HexClad’s hybrid cookware is designed to provide a balance of stainless steel durability and nonstick performance, factors such as cooking temperature, preheating time, the type of food being prepared, and cleaning methods can all impact performance.
We’d like the opportunity to take a closer look at your specific situation and help find the best solution. Please reach out to us at https://hexclad.com/pages/contact and we will be happy to assist you further.
Thank you again for your patience and for giving us the opportunity to make this right.
Kareen - HexClad Support
Love my new pans
Love my new pans. They arrived when I expected them. They are so easy to use and clean up beautifully.
September 20, 2026
Unprompted review
Reply from HexClad
Hi Deanna,
We genuinely appreciate you taking the time to share such wonderful feedback with us. It is fantastic to know that your order arrived exactly when you expected it and that the pans are proving to be both effortless to cook with and a breeze to wash. Thank you so much for choosing HexClad for your kitchen.
Should you ever need help with your cookware down the road, please reach out to us at https://hexclad.com/pages/contact and we will be more than happy to assist you.
May your new pans continue to inspire countless delicious meals and easy cleanups in the years ahead.
Kareen - HexClad Support
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