Hismile Reviews

20,457  Average
TrustScore 3 out of 5

2.8

In the Cosmetics Industry category

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Reviews2.8

20,457 total


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Rated 1 out of 5 stars

False advertising!!!

How can these companies get away with claiming their products do what they’re supposed to do??
Is there any regulation for online advertising???
Iv seen adverts showing this product turning sweetcorn white,turning yellow paper white after this rubbish was applied to it!!!!
I got it as a present,and guess what???
It’s absolutely useless!!,as I expected to be honest!!!!!

Date of experience: October 19, 2024


Rated 5 out of 5 stars

Amazing products

I think these are amazing the toothbrush is amazing me and my daughter love them they look beautiful sitting on my bathroom shelf and it has encouraged my daughter to brush her teeth a lot more..where as before it would be a nightmare trying to get her to bush her teeth (she has ADHD) now she can't wait to bush them
I love these products so much
Can't wait to have the whole collection
Would highly recommend them

Date of experience: August 06, 2024


Rated 1 out of 5 stars

My daughter wanted to try Hismile after…

My daughter wanted to try Hismile after seeing tiktok promos. I thought I'd give it a try. The first time I used it I had pain all through my lower jaw. Very odd. Never happened before. I tried again another time thinking it might have been the flavour (watermelon). This time it was blueberry and again same thing. I've never had pain using toothpaste before.

Date of experience: November 09, 2024


Rated 4 out of 5 stars

Ordered the mystery bundle for my…

Ordered the mystery bundle for my daughter. She loves the toothpaste as she doesn't really like mint. I've bought some in super drug when they've been on offer too. Only downside is the price even when they are on offer it's quite pricey and sometimes the pump on the toothpaste is hard to use.

Date of experience: October 10, 2024


Rated 1 out of 5 stars

Mouth ulcers and chapped lips

I am so disappointed their product caused me chapped lips and mouth ulcers. Going through so much pain due to their product. I can’t believe I paid to cause myself pain. I had high expectations from them but they have seriously disappointed me. I would not recommend this to anyone.

Date of experience: November 01, 2024


Rated 1 out of 5 stars

My son’s teeth went yellow and caused bad breath

My son started using the Chupa Chup flavoured toothpaste and over a 6 week period his teeth were noticeably yellower and he had awful breath. We threw out any remaining product and bought Colgate - his bad breath disappeared but the damage to his teeth colour was done. So angry about this awful product - DO NOT LET CHILDREN USE IT. There should be an investigation into their efficacy claims!

Date of experience: November 01, 2024

Reply from Hismile

Hi Daniel,

I'm sorry to hear that this has been your experience. I have now requested further information from you so that I am able to reach out and assist you via email.

- Evie


Rated 1 out of 5 stars

This company should be investigated for…

This company should be investigated for FRAUD

we bought the color corrector from the ads on Facebook, bought directly through hi smile, and was sent the “color corrector” product

It was BERRY TOOTHPASTE with ZERO whitening effect like the ads. The ads show whitening in 30 seconds with hi smile. It’s misleading and a scam

Date of experience: July 03, 2024

Reply from Hismile

Hi Seth,

I'm sorry to hear that this has been your experience. To assist you further, could you please contact us via our Contact Form on our website and I will be able to look into this for you.

- Evie


Rated 1 out of 5 stars

Wow where do I even begin

Wow where do I even begin. My 16 year old daughter has had a severe reaction to HiSmile Barbie pink bubblegum toothpaste. We are currently waiting for a steroid injection as antihistamine and cortisone cream has not done anything!!! Swollen face, hands, lips, fever on an off and a rash all over her body. Be VERY careful using this toothpaste.

Summer- I bought the toothpaste in a Superdrug shop in Lancaster, England.

Date of experience: October 25, 2024

Reply from Hismile

Hey Melanie, thank you for your review and I'm sorry to hear this has been your daughters experience. We kindly ask that you reach out to us via email so our team can provide further assistance with this. I hope to hear from you soon!

- Tayhla


Rated 1 out of 5 stars

Extremely chapped lips…

I have severely chapped lips and burn above upper lip after using Hismile a few times while on vacation with my Husband 10/1 thru 10/13. Used the toothpaste every few days for my morning brushing. My lips started chapping and kept getting worse. I have not used the products since our return home and my lips are in terrible shape. Never using this product again due to this side effect even though the whitening effect was very good. 😢

Date of experience: September 30, 2024

Reply from Hismile

Hi Yvonne,

I'm sorry to hear that this has been your experience. To assist you further, could you please contact us via our Contact Form on our website and I will be able to look into this for you.

- Evie


Rated 2 out of 5 stars

Banana flavor still minty

This company does a lot of advertising focused on people who don’t like mint since they have a wide variety of alternative flavors. As someone who loves banana candy and was having trouble brushing regularly due to how mint makes me mouth feel (not a huge fan of the cooling effect), I was so excited to get their banana toothpaste. The flavor is just like banana candy IF THEY MIXED IN MINT! Taking a closer look at the ingredients, it still includes menthol. The stuff that makes mint have that cooling effect. It was actually more intense than my natural mint toothpaste from Hello. If you’re looking into this brand because you’re sensitive to that minty feeling, check the ingredients closely. I don’t know if all their flavors have menthol but banana did and it really shouldn’t have.

Date of experience: October 01, 2024

Reply from Hismile

Hey Shanna,

Thank you for your review, and I'm sorry to hear that this has been your experience. I have passed this feedback onto our team for an internal review.

- Summer


Rated 5 out of 5 stars

Awesome product

I recently bought the A+ whitening toothpaste and I should of done it sooner! It works brilliantly and tastes soooo nice. I have bought other whitening toothpastes in the past and they ended up in the bin, as they don't do the job properly and taste disgusting. I will definitely be buying again in the future.

Date of experience: October 18, 2024

Reply from Hismile

Hey Debbie,

Thank you so much for taking the time to leave such a thoughtful and detailed review! I'm so glad to know we are a part of your smilecare routine. Your feedback means the world to us and we are so grateful for your support!

- Tayhla


Rated 5 out of 5 stars

I love Hismile

Whenever I have brought from Hi smile the products have been amazing and worked! I love all the flavours and the new toothbrush plus the customer service is really good and they are lovely people.My dentists said my teeth are so good now and my mouth hygiene 🪥

Date of experience: October 21, 2024

Reply from Hismile

Hi Bernadette,

Thank you so much for your review and kind words! We're so glad to hear that you are loving your Hismile Toothpaste and Toothbrush. Please feel free to reach out should you need any assistance as we'd be more then happy to assist you.

- Georgia


Rated 1 out of 5 stars

Paid for the product

Paid for the product. They debited the money for my account in my account it shows that they were paid and received the money yet I received no email confirming they got the order or that it was fulfilled or that it's been sent on a two to three day order.
Seems like a scam to me.

Date of experience: October 16, 2024

Reply from Hismile

Hey Joe,

I'm so sorry to hear that this has been your experience. To assist you further could you please contact us via our Contact Form on our website.

- Summer


Rated 5 out of 5 stars

The best customer service

I have used Hismile products for a while now and am really impressed with the toothpastes. I decided to order the toothbrushes which are also fantastic but after a few months one of them had a problem. I contacted Hismile and they responded so quickly and have replaced the product.
Their customer service is incredible.

Date of experience: October 10, 2024

Reply from Hismile

Hey Stacey,

Thank you for your review. We're so happy to hear this feedback and glad you are loving our products. Please reach out if you have any questions about your smile care routine. We are always more than happy to help.

- Evie


Rated 1 out of 5 stars

My daughter used this (red velvet) and…

My daughter used this (red velvet) and now has got big blisters on her lips her gums are very red and sore! She is now struggling to eat!!

Date of experience: October 30, 2024

Reply from Hismile

Hey Amy,

I'm so sorry to hear that this has been your daughters experience. I was unable to locate an account under your name. To assist you further, could you please contact us via our Contact Form on our website. Hope to hear from you soon.

- Summer


Rated 5 out of 5 stars

Fantastic customer service!

I love the products and I’m super impressed with the customer service! There was a mistake with an order and they were fantastic about it, fixed it quickly and had awesome communication. Definitely will be ordering again!

Date of experience: October 11, 2024

Reply from Hismile

Hi Lisa,

Thank you so much for sharing your feedback. We truly appreciate your support and the opportunity to amend this for you. Should you need any further assistance, please feel free to reach back out.

- Rosie


Rated 1 out of 5 stars

Absolutely terrible does not work at…

Absolutely terrible does not work at all it’s just the die on your gums making them appear whiter on advertising videos

Date of experience: October 10, 2024

Reply from Hismile

Hey Ruby,

Thank you for your review, and I am so sorry to hear that you have not yet achieved your desired results. I have now requested information regarding your order so I can personally assist you further with this.

- Tayhla


Rated 5 out of 5 stars

I own about 35 toothpastes(couple of…

I own about 35 toothpastes(couple of double ups) and you can see the results on my teeth and my new confident smile.
I hated the taste of mint enough I avoided brushing my teeth, now I can’t go to bed without it! And every morning! Actually I think I own everything now, literally everything! My teeth look great I actually get compliments because I feel myself smiling more often because I know my teeth are clean. :):)
And when I had a messed up order they actually sent me more than what they messed up! :):)

Date of experience: October 02, 2024

Reply from Hismile

Hey there,

I'm so happy to hear this! I would love to know more about the results you're achieving. If you have any questions or would like any tips for building out a maintenance routine, please feel free to reach out as we'd be more than happy to help.

- Evie


Rated 5 out of 5 stars

Love color corrector!

I love this color corrector toothpaste. I usually put it on before I do any of my creator videos. I also am in love with the cotton candy toothpaste. It’s such a treat!

Date of experience: October 12, 2024

Reply from Hismile

Hey Lisa,

I'm so happy to hear this! I would love to know more about the results you're achieving. Could you please contact us via our Contact Form on our website.

- Summer