Very poor service. I made an order a month before the world cup so I could support my country and since they offered buy 2 get 1 free I bought two other club kits; the two club kits arrived (one was... See more
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I ordered my little boy 3 kits for his birthday on 3rd July. I waited 7/8 weeks for them to arrive. On arrival the quality was great however I was sent 2 sizes too big which didn’t then serve a purpose. I was able to communicate really well with someone on what’s app and they offered to send me out 3 new kits free of charge. I went on to pick these and waited a further 4 weeks for these to arrive. To find that only 2 out of the 3 kits were sent. I contacted the supplier again on WhatsApp to be told that they would investigate and get back to me. Since then I have message on a couple of occasions to be ignored. The quality and offer on kit is excellent and would have loved to have purchase more however the wrong sizing and missing kits has put me off returning to use company or recommend to friends and family. Really disappointing
SCAM!
I ordered 4 items and received 1 (7 weeks after order).
After several emails back and forwards, I am told my requirements are out of stock. (Even though their website says still in stock).
They offer a refund, but refuse to pay - keep changing the refund offer to a replacement shirt offer.
There's plenty of competition in this sector. I suggest avoid kits26. Not worth the hassle, and I've been scammed.
Quality is amazing had few troubles with delivery but other than that really good quality and will be getting further kits from here
This company is a joke waited and waited still waiting for a partial refund after weeks , still waiting for tops which are now been sent back for some reason from Nevri and I’ve asked for a full refund as I am sick of waiting no answer 😡
Amazing quality
Amazing customer service
Takes sometime to deliver however they are amazing when you need the something and the quality of the t-shirts
Avoid at all costs. This is my second review of this company and it doesn’t get any better. They will respond to this trust pilot review and ask that you email your issues to this email address (resolutions…..) this is also a SCAM! I’ve emailed and had absolutely no response. If I were you I’d report them to your bank, and claim your money back. They are fraudulent and do not resolve any issues that you raise.
WARNING! Do not buy football tops from KITS 26! I waited almost 4 months for my jersey EVENTUALLY it arrived after ordering a large mens even though it said large in the back it was more like a small. This is a total waste of time please avoid!
Great quality product and communication from the team throughout the ordering process. Delivery was slightly delayed but the team kept me informed throughout. Will certainly order again very soon!
Ordered 3 kits at the start of July. Order didn't arrive until the end of August. Only provided me with 2 of the shirts I ordered. Took multiple weeks for them to process a refund for me despite messaging them often. Do not recommend, terrible customer service.
The quality of these jerseys r absolutely insane for just 29 euro. There’s only one place to buy jerseys and it’s kits 26. Wow
shirts came in great quality. took a while to arrive but look perfect and feel exactly like the real ones! do recommend
Ordered 4 kits for my kids birthday expecting them to be here before already been 5+ weeks and still no updates on my order to see where it is only to keep getting sorry about the inconvenience that this has caused you from the WhatsApp support very poor service from these I feel like I have just wasted £100 AVOID AT ALL COSTS scammmmm
Reply from Kits26
If there was an option of zero stars I would give it. About 3 months to receive, I enquired about sizing before hand to make sure but it was completely off, also threads hanging out of crest. Woulf recommend just buying authentic
Reply from Kits26
I’ve seen some bad reviews so here’s my take.. the delivery time was 7 weeks which is not ideal but the kit itself was excellent quality you won’t be disappointed. Just remember the delivery is longer than you would hope for
I ordered 4 kits from here, 2 home and 2 away, both with personalised names and numbers on the back, they arrived today and I can not fault them in anyway, they are perfect, sizes are great and the materials of the product is great! No faults or complaints from me… about to place another order now for the 3rd kits…
My only thing was the time it took to arrive, but completely get it with the fact they have personal names on so no big deal there, and when I messaged to find out what was happening, I got a speedy response on WhatsApp from the company and they always helped with any questions I had! Great customer service!!
Overall I 100% advise people to buy from here if you don’t want to be getting your pockets robbed from high street stores!
Thank you
I would have left 0 stars if I was able to. I’ve submitted a few orders previously but the latest order has arrived and I’m so disappointed I felt I needed to vent. I’d made a mistake on the order but I immediately contacted their customer service team to tell them (within 1 minute of placing the order), only to see when the items arrived there was no correction done as per my request. So that shirt can’t be worn. If you use their free name and number offer it means you can’t send the shirts back so they’ve got you over a barrel. Make sure you don’t get the name and number option so you can try the tops on and return if they don’t fit. And just so you know, all of the sizes are VERY similar. I’d ordered a 2XL which should be massive but in reality it’s like a medium. I then ordered the 4XL but it’s only a fraction larger than their 2XL but because I got a name and number on the back I can’t return any of them. So I’ve got 6 shirts that I can’t do anything with. Complete waste of money!! Oh and it took over 6 weeks to arrive
Reply from Kits26
Sizing is terrible. Also loose strings from the jerseys. Now having to pay to return but they tried offer 30% off a future order. Please avoid
Reply from Kits26
Tops are great quality and staff are on hand to assist with any queries or concerns one may have.
Prices are great and very reasonable, 100% my go to moving forward.
The quality of my Argentina Jersey exceeded my expectations..
Ordered four weeks ago. Still nothing nor a tracking email. Emailed asking for an update, clearly a generic email sent out. Have emailed again today as no top sent and end of expected delivery date is approaching tomorrow and no top or tracking number and have a little bit who keeps asking where his top is. So have asked for a refund as this is ridiculous. Clearly a scam. Avoid!!!!
Reply from Kits26
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