Kits26 Reviews 

167
TrustScore 2.5 out of 5

2.4

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Review summary

Created with AI, based on recent reviews

Considering 162 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about extended delivery delays, with many waiting several weeks or even months to finally receive their packages. Consumers also experienced missing items, incorrect sizes, and persistent difficulties getting a helpful response from customer support when trying to resolve issues or request refunds. Some people were satisfied with the quality of the products once they finally arrived, noting that the materials felt durable and looked authentic. Reviewers also mentioned that communication was quick and helpful when staff managed to assist them directly with their inquiries.

What people talk about most

Order

Customers consistently note ambiguous experiences with order, highlighting severe delays, missing items, and... See more

Product

Clients share ambiguous opinions on product quality and fulfillment, with many reviewers praising the... See more

Quality

Customers had positive experiences with quality, frequently praising the amazing materials, great details,... See more

Delivery service

Reviewers mention negative feedback about delivery service, frequently highlighting that shipping takes... See more

Customer service

Consumers find customer service to be mixed, as some reviewers praise the quick and helpful responses... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Very poor service. I made an order a month before the world cup so I could support my country and since they offered buy 2 get 1 free I bought two other club kits; the two club kits arrived (one was... See more

Company replied

Rated 2 out of 5 stars

Ordered two kits for my boy, waited 6 weeks and contacted to see what was happening. Great communication from the first email. Waited a further week as requested and since then had no responses to mul... See more

Company replied

Rated 2 out of 5 stars

My order was made on the 10th of August, the next day the status changed to shipment information received and since then nothing has happend.

Company replied

Rated 3 out of 5 stars

*Review updated to include First paragraph Full refund via PayPal has arrived. As said before the communication is quick and friendly. I was offered a free kit in compensation which I have de... See more

Company replied



Contact info

2.4

Poor

TrustScore 2.5 out of 5

167 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

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2.4

All reviews

(167)

165 reviews in the last 12 months

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Rated 1 out of 5 stars

I ordered my little boy 3 kits for his…

I ordered my little boy 3 kits for his birthday on 3rd July. I waited 7/8 weeks for them to arrive. On arrival the quality was great however I was sent 2 sizes too big which didn’t then serve a purpose. I was able to communicate really well with someone on what’s app and they offered to send me out 3 new kits free of charge. I went on to pick these and waited a further 4 weeks for these to arrive. To find that only 2 out of the 3 kits were sent. I contacted the supplier again on WhatsApp to be told that they would investigate and get back to me. Since then I have message on a couple of occasions to be ignored. The quality and offer on kit is excellent and would have loved to have purchase more however the wrong sizing and missing kits has put me off returning to use company or recommend to friends and family. Really disappointing

September 22, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM! Out of stock, refuse refund.

SCAM!
I ordered 4 items and received 1 (7 weeks after order).
After several emails back and forwards, I am told my requirements are out of stock. (Even though their website says still in stock).
They offer a refund, but refuse to pay - keep changing the refund offer to a replacement shirt offer.
There's plenty of competition in this sector. I suggest avoid kits26. Not worth the hassle, and I've been scammed.

September 21, 2026
Unprompted review
Rated 1 out of 5 stars

This company is a joke waited and…

This company is a joke waited and waited still waiting for a partial refund after weeks , still waiting for tops which are now been sent back for some reason from Nevri and I’ve asked for a full refund as I am sick of waiting no answer 😡

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing quality

Amazing quality
Amazing customer service
Takes sometime to deliver however they are amazing when you need the something and the quality of the t-shirts

September 21, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs. This is my second review of this company and it doesn’t get any better. They will respond to this trust pilot review and ask that you email your issues to this email address (resolutions…..) this is also a SCAM! I’ve emailed and had absolutely no response. If I were you I’d report them to your bank, and claim your money back. They are fraudulent and do not resolve any issues that you raise.

September 20, 2026
Unprompted review
Rated 1 out of 5 stars

WARNING

WARNING! Do not buy football tops from KITS 26! I waited almost 4 months for my jersey EVENTUALLY it arrived after ordering a large mens even though it said large in the back it was more like a small. This is a total waste of time please avoid!

September 17, 2026
Unprompted review
Rated 1 out of 5 stars

Do not order from here

Ordered 3 kits at the start of July. Order didn't arrive until the end of August. Only provided me with 2 of the shirts I ordered. Took multiple weeks for them to process a refund for me despite messaging them often. Do not recommend, terrible customer service.

September 18, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered 4 kits for my kids birthday…

Ordered 4 kits for my kids birthday expecting them to be here before already been 5+ weeks and still no updates on my order to see where it is only to keep getting sorry about the inconvenience that this has caused you from the WhatsApp support very poor service from these I feel like I have just wasted £100 AVOID AT ALL COSTS scammmmm

August 10, 2026
Unprompted review
Kits26 logo

Reply from Kits26

We’re genuinely sorry for the issues with both of your orders and completely understand your frustration. Please email us at resolutions9900@gmail.com with your order details, and we’ll look into everything properly and work to get this resolved for you. We sincerely apologise for the inconvenience.

Rated 1 out of 5 stars

If there was an option of zero stars I…

If there was an option of zero stars I would give it. About 3 months to receive, I enquired about sizing before hand to make sure but it was completely off, also threads hanging out of crest. Woulf recommend just buying authentic

September 16, 2026
Unprompted review
Kits26 logo

Reply from Kits26

We’re genuinely sorry for the issues with both of your orders and completely understand your frustration. Please email us at resolutions9900@gmail.com with your order details, and we’ll look into everything properly and work to get this resolved for you. We sincerely apologise for the inconvenience.

Rated 5 out of 5 stars

I’ve seen some bad reviews so here’s my…

I’ve seen some bad reviews so here’s my take.. the delivery time was 7 weeks which is not ideal but the kit itself was excellent quality you won’t be disappointed. Just remember the delivery is longer than you would hope for

September 15, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect kits

I ordered 4 kits from here, 2 home and 2 away, both with personalised names and numbers on the back, they arrived today and I can not fault them in anyway, they are perfect, sizes are great and the materials of the product is great! No faults or complaints from me… about to place another order now for the 3rd kits…

My only thing was the time it took to arrive, but completely get it with the fact they have personal names on so no big deal there, and when I messaged to find out what was happening, I got a speedy response on WhatsApp from the company and they always helped with any questions I had! Great customer service!!

Overall I 100% advise people to buy from here if you don’t want to be getting your pockets robbed from high street stores!

Thank you

September 14, 2026
Unprompted review
Rated 1 out of 5 stars

I would have left 0 stars if I was able…

I would have left 0 stars if I was able to. I’ve submitted a few orders previously but the latest order has arrived and I’m so disappointed I felt I needed to vent. I’d made a mistake on the order but I immediately contacted their customer service team to tell them (within 1 minute of placing the order), only to see when the items arrived there was no correction done as per my request. So that shirt can’t be worn. If you use their free name and number offer it means you can’t send the shirts back so they’ve got you over a barrel. Make sure you don’t get the name and number option so you can try the tops on and return if they don’t fit. And just so you know, all of the sizes are VERY similar. I’d ordered a 2XL which should be massive but in reality it’s like a medium. I then ordered the 4XL but it’s only a fraction larger than their 2XL but because I got a name and number on the back I can’t return any of them. So I’ve got 6 shirts that I can’t do anything with. Complete waste of money!! Oh and it took over 6 weeks to arrive

July 10, 2026
Unprompted review
Kits26 logo

Reply from Kits26

We’re genuinely sorry for the frustration caused. We’ve also sent you an email with an update, so please check your inbox when you can. Thank you for your patience and understanding.

Rated 1 out of 5 stars

Sizing is terrible

Sizing is terrible. Also loose strings from the jerseys. Now having to pay to return but they tried offer 30% off a future order. Please avoid

September 12, 2026
Unprompted review
Kits26 logo

Reply from Kits26

We’re genuinely sorry for the delay and frustration this has caused. We’ve sent you an email so we can look into this properly and get it resolved for you. Please check your inbox when you can, and we sincerely apologise for the inconvenience.

Rated 5 out of 5 stars

Tops are great quality

Tops are great quality and staff are on hand to assist with any queries or concerns one may have.

Prices are great and very reasonable, 100% my go to moving forward.

September 13, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID!!!!!

Ordered four weeks ago. Still nothing nor a tracking email. Emailed asking for an update, clearly a generic email sent out. Have emailed again today as no top sent and end of expected delivery date is approaching tomorrow and no top or tracking number and have a little bit who keeps asking where his top is. So have asked for a refund as this is ridiculous. Clearly a scam. Avoid!!!!

September 11, 2026
Unprompted review
Kits26 logo

Reply from Kits26

We’re genuinely sorry for the issues with both of your orders. Please email us at resolutions9900@gmail.com with your order details, and we’ll look into everything properly and work to get this resolved for you. We sincerely apologise for the inconvenience.

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