Lebara Mobile (UK) Reviews

Great customer service on phone from Jatin Reddy. Easier to solve problems by phone - spoke with 2 online chat advisors and they don't always action correctly or send emails following up. Will call in future as Jatin solved problem quickly. Also phone is answered instantly (unlike Vodafone).

Date of experience: September 18, 2024

Thanks for making my voucher trouble
It's so much help me recently i'm new here and i'm a international students
and SIM voucher get me through and out
Customer service friend
Raunak help me in this situation
Thank you for you valuable time

Date of experience: September 18, 2024

I had an issue with auto-renewal and contacted customer service..spoke with Siddhant that was extremely helpful. I been with Lebara for very long time now and i dont have any complains. Everytime i speak with customer service, they always sort out my issues. Amazing..i give it 5⭐⭐⭐⭐⭐

Date of experience: September 18, 2024

chat responded quickly. Rechal was very quick in helping me today after I lost my phone yesterday. She answered my concerns and re ordered new SIM same number cancelling old one. Very grateful and a pleasant experience.

Date of experience: September 17, 2024

My bank blocked the payment, Lebera tried to take the payment a second time, but was rejected. My monthly introductory offer then expired. I got my bank sorted out, then messaged Lebara to ask if they could re-instate the offer, they kindly did this straight away.

Date of experience: September 17, 2024

All Calls are Scam Calls

This week for no reason one of my mobile phone numbers has been receiving up to 10 unknown calls per day. These are all from Lebara numbers that go straight to voicemail. There seems to be no way to stop this but a platform allowing such easy access to numbers should not be allowed. Stop the madness. Stop the scam calls. This is harassment and I sincerely hope the platform is willing to do something about it.

Date of experience: September 18, 2024

Probably the easiest transaction / problem solving interaction I’ve ever had with a cell phone company ever. Priya Thakre explained where I went wrong and fixed everything for me.
:) very happy

Date of experience: September 18, 2024

Spoke to Vivek D. with an ongoing issue for 20 days. I was busy so couldn't chase it. Thankfully the guy knew exactly what I needed. Amazing knowledge and a true professional. Everything resolved within 5 minutes.

Date of experience: September 18, 2024

Age verification successful with the help of the call handler. I tried previously but he made me aware that you should access the website through an ingognito browser page.

Date of experience: September 18, 2024

When I switched to Lebara I had trouble enabling Wi-Fi calling. I phoned Lebara and Shashi resolved the problem. She called me back several times to guide me through each step and ensure the problem was resolved.

Date of experience: September 16, 2024

Great customer service by Sangita. I arrived from India yesterday and bought this SIM at the airport in India. I was having issues with data and talktime after arriving here and it was resolved quickly.

Date of experience: September 18, 2024

Have rated it an overall 3. My experience early this morning and then later on this afternoon (when I was cut off while being out on hold) was not at all good but then spoke to Sonal who was knowledgeable and helpful and was able to calm a very frustrated customer. Thank you Sonal - you saved the day as I might have left Lebara which would be a shame as previously I have always rated them very highly

Date of experience: September 18, 2024

Quite appreciative of the consideration l got when l rang the customer service. My auto renewal data plan was to activate at midnight but l had exhausted my data and needed to do some online work. I called to know what l do could given l have been on the auto renewal service for a while. Nivin Louis, the customer service officer was kind and patience to listen and understand my plight and offered a solution to enable me carry on till my data plan renews.

Date of experience: September 17, 2024

I have been with Lebara for over a year now. Recently I talked to the support team and they offered me a super deal doubling my data. Today my service stopped which left me baffled. Ashish sorted out the issue, explained what had gone wrong, and send me a link to restart the service. The support team are excellent.

Date of experience: September 15, 2024

Very helpful online staff member Mukesh, sorted my sim problem in minutes.

Well done Lebara, my trusted mobile service provider when in UK.

Date of experience: September 18, 2024

Was having extreme difficulty de linking my old obsolete email to my existing number and linking this to my new email.
After calling Lebara on 0207 0310791 and speaking to a chap called IMRAN KHAIRDI,the experience was amazing.
IMRAN guided me through the entire process and i now have my old and existing mobile number linked to my new email.THANK YOU IMRAN!

Date of experience: September 17, 2024

I have several lines with them & have been pleased with the service overall. They offer good value & the roaming in India & China is a nice plus.
Only dropped a star for the interminable delay to introducing an e-sim option.
Come on Lebara, sort it out!

Date of experience: September 16, 2024

Wonderful experience with Priya Thakre. Had question regarding choosing port first or get plan and then port. Very honest answers provided and that has made decision simpler for me.
Once again thank you Priya!

Date of experience: September 16, 2024

Great service from Fariyaz, I bought a reduced plan which was never used. Fariyaz Kindly arranged a refund and cancelled my plan. Definitely recommended for their service amd plan pricing.

Date of experience: September 18, 2024

Having written a negative review regarding customer service I have received a response to the complaint and the issue has been resolved. An advisor called me and sorted everything out and I am still a lebara customer and happy that all is finally sorted! Thank you lebara

Date of experience: September 18, 2024