PostScan Mail Reviews

PostScan Mail is a simple and advanced tool that helps me with my business. Thanks to their friendly support, you can use it with ease

Date of experience: September 01, 2024

The locations are private business , not warehouse, you need a notary form in order to receive anything, which is hard to get and you need to pay for that as well. I went through lot of stress trying to sort that out.

Date of experience: September 14, 2024

Kerry helped me and patiently answered all my questions, great customer service rep

Date of experience: August 28, 2024

SHE WAS SO GREAT! VERY INFORMATIVE AND PATIENT! SHE IS TRULY A GREAT ASSET TO HAVE ON YOUR TEAM! I'M SO GLAD THAT I GOT HER FOR ASSISTANCE!😊😊 THANK YOU SOOOO MUCH!😊😊🎉

Date of experience: September 06, 2024

I canceled my account today after being a customer for 5 months.

TLDR: Works great in certain cities based on other reviews, but awful in Dallas as of summer 2024.

What I've gathered from my experience and through my conversations with customer service is that PostScan Mail, a national company, partners with local companies in each city (where the mailing address is registered) which are the ones that actually open and scan your mail.

So if your local company sucks, your entire experience with the PostScan platform will also suck. Which was the case for me. I signed up in May of 2024. As of canceling today (Sep 2024) I have received a whooping grand total of 8 letters scanned! And that is AFTER me reaching out to complaint I'm not getting enough letters.

The customer service reps gave me the number to the Dallas company (Eagle something something) so I can call them directly and essentially "aggressively follow up" frequently to make sure they're on top of my mail... However, I'm busy I don't have time to do that. I'd prefer more reliable options that don't take up my mental bandwidth.

So in conclusion, unless they switch local vendors in Dallas, I do not recommend anyone getting any mail delivered through them.

Date of experience: September 11, 2024

When things go smooth postscanmail is a dream. But by god, customer support is awful. They take forever to reply and do not take the time to look into the issue properly, just sending cookie-cutter responses. If I could be bothered to change my addresses all over again I would change to another company

Date of experience: August 28, 2024

Attentive & quick customer service!!

I had an issue with validating my mailing address abroad online for the mail forward I wanted to do, but I was pleasantly surprised with the quick and attentive service I received from Latia when I emailed the company and my international mail forward was taken care of and arrived fast with no problems! It's great to know you've got a service you can rely on. Thank you!!

Date of experience: July 08, 2024

Ana Orozco took my call and helped me rresolve my confusion over consolidating my mail and forwarding it! 10/10 on her customer service, she was a delight to speak with!

Date of experience: August 09, 2024

Latia has been super helpful during the set-up process. She responds to my emails very quickly and is clear and concise.

Date of experience: August 13, 2024

I used the chat function on the PostScan Mail website to get more information and figure out how to best use their services. I had the good fortune to work with Tarvn L. who was able to help me with everything I needed. Tarvn was patient, helpful, and in every way a perfect example of a great customer service professional and that gives me a lot of confidence in signing up for PostScan Mail services.

Date of experience: June 20, 2024

What made my experience great was working with Indira Mato. She helps me ship my packages from the USA to France because the postscanmail online system cannot do it if all you want to forward/send a letter. She does this for me each time. I would be lost without her assistance.

Date of experience: June 04, 2024

Cassie was extremely dedicated in making sure we resolved my issue today! It felt great know that I was being taken care of despite the time it took. Super professional and very understanding.

Date of experience: July 12, 2024

Irine at PostScan Mail is a very professional and friendly agent. I really like PostScan Mail for their mailbox options and flexibility and highly recommend their services.

Date of experience: August 11, 2024

Master Class on Customer Service *****

Irine San Juan - should teach this class! The process and ease of communication and quick response time with the kind explanation and availability is like none I have ever received. Irine was so helpful that I would not have completed this process without her help.

Date of experience: March 25, 2024

Pheonix in the Richmond, VA office is absolutely outstanding. I was considering changing to another provider, but the service I received from Pheonix has kept my business. I travel often for work, and Pheonix has been able to handle every complex or special mailing request I have had. Top customer service--Pheonix needs a raise!

Date of experience: April 26, 2024

Hello Dear PostScan Mail Agent Miss. Irine San Juan,

I am very grateful to choose your services for applying and getting Virtual Address.
Honestly I faced a problem but the only thing that I noticed was being helpful and assist me to ride of my problem very well.
So I am very thankful and grateful from Miss. Irine San Juan that patiently help me to get ride of my problem.
I stongly recommend PostScan Mail services for applying to Virtual address.

Mohammad Imran Amin

Date of experience: September 07, 2023

Chi is always super helpful, though frankly everyone at this company is always great to work with. Have worked with them since 2016, and it is one of the few companies which is consistently professional, not greedy, no unreasonable upsells, etc.

Date of experience: June 06, 2024

Veronica is the best. I managed a call center at Bank of America Investment Services before I had a stroke, so I know what I'm talking about here. Veronica tracked down a very important package for me, and during the 2 times we talked, she was professional, courteous and thorough. She convinced me she had my best interest at heart, and she quickly gained my confidence. She is a real asset to your team. Thank you Veronica!

Date of experience: October 17, 2023

Ms Chi for telephone sales support and via email, then Ms Candace today via my last call (to sign up) were phenomenal, 10 of 5 stars! Highly recommend this company.

Date of experience: May 14, 2024

Veronica helped me today. She is kind , patient and very helpful. She took the time to help me out with filling out all the necessary forms needed. Thank you so much Veronica !!

Date of experience: July 30, 2024