Qualisports USA Reviews

Wonderful product! Fast shipping! And Carlos was so helpful and responsive when I had a few questions after unpacking the bike. Love my Nemo!

Date of experience: July 31, 2024

Good on line customer service and availability of spare parts.

Date of experience: August 08, 2024

The ordering and delivery process was easy and fast. Packaging for shipping needs package straps to help delivery people move the heavy awkward box. The Box was fairly torn up on arrival. Protection inside for the widest parts/wheel axles would be good. Fortunately, I can work on bikes and was able to work out the kinks. No major damage.
As for the bike itself. It is amazing! I love it and have ridden almost every day. Everything is working as it should. It is so comfortable and fun! It is exactly what I was wanting and apparently what I needed to get back cycling again.
My only request at this point is some directions/video for removing/disconnecting the back wheel.
Thank you.

Date of experience: July 05, 2024

Great experience, great product delivery was done as promised

Date of experience: August 13, 2024

I've enjoyed my two dolphin e-bikes for a couple of years now, but when the controller went out on one of them, I was impressed how quickly support helped me diagnose and fix the problem. In just a few days the new controller arrived, I installed it and was back on the road again!

Date of experience: June 11, 2024

Purchased a Qualisports Dolphin+ after spending many hours of research, comparing different brands and reading reviews. Liked it so much, we ordered a Model 5 for my wife. The bikes are beautifully made and include things we see as important if you are considering an e-bike; hydraulic brakes and NO quick release wheels. These are both safety items we looked for and Qualisports is one of few mfrs that do both of these! Looking forward to many years of enjoyment from these bikes.

Date of experience: November 04, 2023

Qualisports responded to my inquiry the very same day and shipped me the needed part the day after. My old school Dolphin is as good as new. I kinda wish it would break so I would have an excuse to buy a brand new Dolphin with the extra battery.

Date of experience: June 04, 2024

It is my update for my review around three years ago: We purchased 2 Voladors to ride trails in the tri-state area. Recently, we changed the car from an Acura RDX to a Tesla Y after figuring out how to fit both bikes into the trunk: you need to remove the sit-post/battery before lifting the bike into the trunk. Two benefits: the bike becomes much lighter for lifting; after the ride, it is much easier to set up the separated from the bike battery for charging in your garage or home.
Our Voladors serve us well while riding and hide safely in the trunk while enjoying the rest of the trip outside the bike trails. You can fit the third Volador into the Tesla Y trunk by folding the middle sit-down.

Date of experience: July 20, 2023

The customer support was very helpful in solving a technical issue. Thank you!

Date of experience: August 01, 2024

The dolphin needs more torque when using throttle, also needs faster acceleration, takes too long to come up to speed. The headlight wire is not long enough for proper installation of front rack. So you wind up losing space in front rack because of headlight. Other than those two issues it’s a pretty solid bike and decent value...

Date of experience: January 15, 2021

Love the bike, great quality beautiful black paint. Real human support was easy to obtain. Company willing to support and help with my trouble. Will consider purchasing two more for family members in the future (after they sell eS ooters) and highly these recommend these bikes.

Date of experience: August 25, 2023

The customer service with this company is absolutely fantastic. I can’t say enough about how over the top they were with helping us with our purchases. Today when it seems like no one cares about customer retention this company can show businesses how it’s done. Thank you Qualisports for helping us with our new Nemos! Perfect for our sailboat. Couldn’t be happier.

Date of experience: May 14, 2021

Customer service was always attentive and helpful. Just got my bike 2 days ago, and took the first ride today--love it! Set up was a bit frustrating--the included tool kit did not have all the correct size allen wrenches for the job (but fortunately my husband did). The only reason I didn't give 5 stars is due to the very brief owner's "manual," which is really a pamphlet, and other sketchy diagrams/information. Had to watch and read several things online to figure out how to set up and operate the bike properly.

Date of experience: July 12, 2021

Very happy with our new bikes and customer service. We’ve already recommended them to friends who are also e-bike shopping.

Date of experience: June 11, 2024

Items arrived promptly. The Volador is a very good small folding e-bike. I just wish the instructions for assembly were better, especially for the fenders. I figured out on my own how to connect the battery. It took some trial-and-error to figure out that the headlight gets mounted above the front wheel. Maybe just insert a sheet pointing to a Youtube video would help: I found one for fenders but not in combination with a rear rack.

Date of experience: February 20, 2021

The bike is great and exactly as expected or better. The instructions to assemble is a video, which runs too fast, darken when paused, and lacks detail...While the bike is 95% assembled, they really need a written document to go along with the user guide for folks who are not bike techs. They were helpful when sending a email with questions.

Date of experience: December 25, 2022

3 out of 3 Belugas delivered had minor scratches on the paint (fenders and front fork) Also derailleur hangers bent needing straightened on all 3. Suggest better packaging on those areas and perhaps including touch up paint in the box.

Date of experience: April 07, 2021

We really enjoy our Qualisports Dolphin bikes. We love traveling with them as they fold and fit easily into our truck's back seat area and can be put in and taken out quickly because of their relatively light weight.
Once unfolded, they are a fun bike to ride too. We have ridden these bikes on many trails now in many states as we travel and plan for many more miles of smiles! Cheers to 'getting out there' and having fun!

Date of experience: April 18, 2022

I bought a dolphin. It arrived in perfect condition except for a bent front sprocket. I was able to straighten it. The disk brakes were rubbing and required adjustments (thank you YouTube). The fenders are difficult to put on especially with the rear rack I also added. The bike is really fast and powerful. I can fit both dolphins in the back my van (my wife has one too.) Adventures await!

Date of experience: January 17, 2023

I like my Volador! There were delays in production over the winter but QS compensated with free accessories. Liz Xu ,marketing manager, kept me informed of the bike's progress to delivery. It arrived in good shape except the rear fender was dented during shipping. They have offered to pay for repairs. I haven't started looking for who can un-dent it. Very happy with the bike so far. Quick basic setup and everything is working properly.

Date of experience: May 05, 2022