RugStudio Reviews

I've had a number of experiences with the Rug Studio customer service team and they are fabulous. They are one of the reasons I feel comfortable ordering an online rug from Rug Studio, besides the fact that the rugs themselves are also beautiful and high quality. I appreciate that you can get samples too, since seeing a rug in person is so important. The customer service team bends over backwards to meet your needs and are quick to respond and extremely knowledgable. They clearly put the customer first and are so personable and thoughtful at the same time. I'm so impressed with them. Thank you, Rug Studio!

Date of experience: July 01, 2024

I highly recommend RugStudio! I recently purchased a large dining room rug from RugStudio, with the help of Becky, their Senior Service Specialist. There were some issues from the maker of the rug we bought, and RugStudio made certain to remedy the issue and make sure we were happy with the quality and delivery of the rug. Becky worked tirelessly to communicate every step of the process, and she was incredibly nice and easy to work with. Buying from a company with such an incredible personal touch is harder to find these days, so when you do find a great company like RugStudio, make sure to shop from them!

Date of experience: June 07, 2024

I was looking for a 10x14 rug for my living room. I first ordered a 2x3 rug to see if the colors would work. I loved it, so I ordered the large one and a runner. When I received the two rugs, the runner was perfect, but the large one was about two shades lighter. It was not going to work at all. The customer service from Becky was phenomenal! She was so professional and understood what the issue was and immediately made arrangements for the two rugs to be picked up at their expense. I received a full refund. I would highly recommend this company and their customer service, especially Becky!

Date of experience: January 15, 2024

I ordered two runners for a bedroom. Online, the color looked right, but didn't in fact work well with the other colors in the intended location. When I contacted Rug Studio about returning the runners,I received immediate and specific instruction. I had two more occasions to call with questions, and each time, three separate staff in all, my questions were handled efficiently and courteously. The return process was simple and I was notified promptly when the returned rugs were received by Rug Studio, and that a refund had been issued. Such polite and effective service is a treat.

Date of experience: January 14, 2024

I love this company! They have the best selection and provide a great way to narrow down the options by color, style, etc. And, once that's done and my choices are fairly well narrowed, but I still have questions,they have great representatives who will live chat promptly and thoroughly. I have purchased from RugStudio several times and I know they will continue to be in my future!

Date of experience: September 27, 2017

I've ordered and received area rugs from RugStudio and never have I been disappointed upon arrival. RugStudio has a huge line of various types of rugs to choose from. I am currently in the process of ordering a 3rd area rug...and, will return again when the time comes to purchase another one.

Date of experience: August 03, 2017

RugStudio's customer service is excellent. I asked a question online and actually got a clear answer from a real person, complete with photos and specs. Rugs aren't easy to buy from a photo alone, so that info made my decision much easier. I have purchased here before and appreciate the store's huge selection and quick delivery.

Date of experience: March 29, 2023

I have purchased a number of carpets (they're too high quality to be called 'rugs'!) from The Rug Studio over time. And have always found the following: (1) their selection--and the depth and breadth of it--is staggeringly good--across styles, materials, price points, countries of origin, and more; (2) their customer service is simply amazing. Want proof? I was considering a carpet once and called their Houston showroom. And asked if they would drag a carpet into the parking lot and photograph it in natural light and email me photos to ensure the carpet was the right color. An email and photos arrived...IN LESS THAN 10 MINUTES! Seriously, these people and this company is just terrific. I'm purchasing our 4th carpet from them today.

Date of experience: May 31, 2021

In my experience it has always been "fun" to browse through the RugStudio website -- there is always a fascinating variety of items to check out, sometimes almost too many/almost overwhelming (but in a good way!). And the sale prices, at least for the rug(s) I am looking for today, are the best I have seen in a while now. Thanks for asking.

Date of experience: June 30, 2017

was told about rug studio by a neighbor. they have the best prices with the largest selection of merchandise. the info provided with the rugs is also very helpful. did an online chat to get further information and their customer service is quick and very helpful. definitely recommend shopping with rug studio.

Date of experience: July 26, 2017

I am super impressed with the service! I received my rug so fast- 2 days! I made the purchase online but called to ask a question. An actual human being answered the phone- a courteous, knowledgeable human being! I paid a little more for the rug than it sold for on some other websites but I guess they have to pay the human and that is well worth the extra cost. I would definitely recommend Rug Studio and will order again.

Date of experience: February 06, 2021

I recently ordered a rug from Rug Studio. I had a problem, and was a bit irritated, but their customer service associate, Anne, took care of me in the most thoughtful and compassionate way. She made me feel more comfortable working with the Rug Studio, and I will say I did not have to wait forever on hold to speak with a representative. The Rug Studio has a great selection and are well priced. I am a design professional, so I know value and selection well.

Date of experience: August 10, 2020

I have ordered multiple area rugs from RugStudio. Everything from outdoor rugs to runners and I have found the selection outstanding. The pictures & description really helped me know exactly what I would be receiving. I have yet to be disappointed with the quality or value.

Date of experience: July 19, 2017

I had a great experience with RugStudio.com. The swatches that I ordered arrived promptly and the quality of the rugs was excellent. When a lower price came up on a competitor's website, I sent a quick note via the chat function to a customer service representative asking if RugStudio could match the price, and she responded almost immediately that they could and even threw in a rug pad for free!! In fact, every question I sent via email was answered promptly and completely, even on the weekend. I am very impressed with their customer service and would recommend them to anyone looking for a high quality rug.

Date of experience: October 07, 2017

I just bought a small rug at a nearby store for more money than the Rug Studio price, plus, had to pay tax. Got a price from that store on a larger rug, knew the price with RugStudio, the store was over a hundred more, so will be purchasing through RugStudio today. Also, the shipping appears to be quick, which I need.

Date of experience: August 02, 2017

Compared to other online rug sites, Rug Studio has a very good selection and an easy to use filter. However the filter made me miss the perfect rug! (I found it anyway by specifying a brand I found on another website...) I can't say anything about Rug Studio's sales and service because I haven't ordered yet. I do plan to order several rugs from Rug Studio.

Date of experience: July 03, 2017

From customer service to the design expert RugStudio was exceptional with service and design advise. I can not say enough about how the process of ordering was excellent my customer service rep even offered to check stock to give me an idea of how long I may have to wait for delivery. I would order again and needless to say the rug I received was delivered by fedex in perfect condition but what is even more exciting is just how drop dead gorgeous this area rug is.... everyone I had contact with at RugStudio gets an A+++++. I would order from this team again!!!!

Date of experience: March 31, 2021

I've purchased from Rug Studio a number of times.
The rugs are great quality and an excellent value.
Chatted with Katie on-line. She was very helpful in answering questions and helping me get the best value for my order.

Date of experience: April 12, 2021

Excellent, caring customer service. I needed certain timing on delivery, & they went above and beyond to make sure I was happy. And when the delivery service made an error, they were all over it and made sure that I was satisfied ASAP!

They always look for a customer oriented solution! Great company!

Date of experience: August 11, 2017

This site is wonderful. It has a lot of options to narrow down the size, shape, style, color and other preferences that you may have so that you don't have to look at so many other rugs that you aren't interested in purchasing. It's got so many beautiful rugs so it's taken me a while to choose. I can't wait to receive my rugs!

Date of experience: September 01, 2017