6,274 total
I was unsure about my range cooker connection, which I put in my notes, Sophie emailed me straight away and advised exactly what I needed to know, helpful and knowledgeable, also Sophie put my mind at rest, thank you. I am hoping when range cooker is delivered next month a will receive the same service.
Date of experience: September 18, 2024
My brand new Aga was scratched when going in new kitchen , I am very grateful to all the help Sofie has given me in arranging for it to be fixed I was so upset as it’s the feature in my kitchen and cost a lot of money which is well spent as my Aga is beautiful. Thank you so much Sofie for all your help from Linda Ward
Date of experience: September 18, 2024
Excellent service - I have had to contact the customer service team a couple of times over the last year and on both occasions they have been brilliant.
Super efficient, sorted the replacements, job done. Michelle you are a star.
I note a few bad reviews - we all have bad days and customer service is a difficult job maybe if those with a problem remembered they are dealing with human beings and the problems isn't necessarily anyone's fault they'd get better service. Mistakes happen, problem arises, it's how you deal with these that defines you.
Date of experience: September 17, 2024
I ordered a range cooker from Rangemaster but when it was delivered and fitted I found there was a large gap between the back of the cooker and the wall as it was freestanding, not fitted between units.
I contacted Rangemaster explaining the problem and straight away Sophie told me that they would supply me with a side panel extension kit completely free of charge. The panel was delivered today complete with another one for the other side.
Excellent service, and thank you Sophie for making what I thought was a £3,000 mistake come good.
Date of experience: September 17, 2024
Rangemaster customer service are 100%hopeless. One advisor gave the wrong information, we ordered jets on their advice to convert the oven from natural gas to LPG. The pack was cut open and had half the jets missing. Told I would get a return label, nothing. Rang the next day, they arranged for collection of jets and advised new pack was in stock and would be sent out later that day.. Rang the next day, one advisor said they were not in stock. Does anyone there actually know what they’re doing? Very poor.
Date of experience: September 03, 2024
Reply from Rangemaster
Good Morning,
I am sorry to see that you've had some problems with the delivery of some parts. I would like to check with you the order details to find out if these parts have been provided by ourselves, or our Spares issuer.
Can you please email me your details and I can see what I can do to get this resolved for you. tpsupport@agarangemaster.co.uk is the address to use.
Best Wishes
Marie
Bought a Nexus SE 110 induction oven for £3k, which failed twice during the 2 year warranty for the same power supply failure on the induction. Both times the engineer they came with the wrong part and had to come back. It then failed again a few months after the 2 year warranty and Rangemaster wanted to charge £600 to repair, with complete disregard of the continual failure of the same part and their obligations under the sales of goods act. Now stuck with only 2 of the 5 rings working, not willing to give rangemaster any more money but unable to get anyone else to repair. Won't touch anything Rangemaster in the future.
Date of experience: September 08, 2024
Reply from Rangemaster
Hi Matt,
I am so very sorry to see that you've had problems with your Rangemaster. We would not expect to see a repeat of the same fault multiple times so this is something I would like to discuss with you further. Can you please email me your details so I can review this for you? tpsupport@agarangemaster.co.uk is the address to use.
Best Wishes
Marie
Linda helped me today and was quick efficient with it too! Good service especially after having to go through so many different people. She knew what she was doing
Date of experience: September 17, 2024
Company so easy to contact.
Delivered by the best delivery guys I have ever had-Phil Archer and Keith Brown - Amazing!
Date of experience: September 12, 2024
Dominik was fabulous and dealt with my issue straight away. I already have an appointment scheduled with the engineers and only got off the chat 5 minutes ago :-)
Date of experience: September 16, 2024
Contacted Rangemaster due to the fact i have a 1.5 bowl sink which was fitted in a new build, but the rubber seals were perishing.
I asked if they can supply the seal size so i could source myself. To my surprise they said that they can supply them directly, asked for a delivery address and they arrived the following day at no cost.
What more can you want from a company.
Date of experience: September 11, 2024
It is always disappointing when an expensive piece of equipment breaks down. The Induction hob had an E3 fault and stopped working. However if a company responds positively to fix the problem, in a reasonable amount of time, your confidence in the decision to purchase can be restored.
I am now glad that I purchased the Rangemaster cooker. Jade was a friendly and helpful Consumer Care Advisor, who responded to our problem and put in place a prompt repair.
Darryll the service engineer did a good job, was helpful, answered my many questions and left the area clean.
Luckily the cooker was still under warranty.
I can recommend the Rangemaster Classic 60 CLA60EIBL/C 60cm Electric Cooker with Induction Hob, it works very well and much better than the old Canon gas cooker. Hopefully the Rangemaster will keep working for at least 25 years, like the Canon.
Date of experience: September 06, 2024
We have a leaking sink overflow. Charley was really helpful and sorted out a spare part straight away.
Date of experience: September 17, 2024
Having bought a house with a Rangemaster stove, I used the online chat facility with a query about an issue which might affect the operation and safety of the two ovens.
Rangemaster agent, Brigi, answered quickly and, having given an initial response to my question, went on to give me details of how to get further advice from Rangemaster technical support.
As Brigi told me would happen, I have just checked and found I've been emailed a transcript of the chat, which will help me when contacting technical support.
Altogether an easy and extremely helpful 'live chat'.
Thanks Brigi and congratulations to Rangemaster for providing excellent online support.
Date of experience: September 12, 2024
A simple but important issue with my Range cooker door resolved without fuss, quickly and with much courtesy by Charley. Thanks
Date of experience: September 12, 2024
Query was about the age of our Rangemaster, The response was immediate from Brigi, and gave us full details. Very pleased and impressed!
Date of experience: September 13, 2024
Excellent very fast and helpful support from Dominik. Thank you
Date of experience: September 18, 2024
Amazingly quick installation by Skip and Zen - swapped out old range for new induction range in no time at all. Great service
Date of experience: September 12, 2024
Originally purchased a Rangemaster induction hob and within 4 months the hob was cooking and a loud pop tripped breaker. Called out an electrician and he advised it appeared to be the power supply for the hob. After 3 days of back and forth with AO we received a replacement. Well today, 27 August I was cooking sauce on the hob and the very same issue occurred. Loud pop. Breaker tripped and now have a dead hob. The oven section works fine, so it would appear Rangemaster have a very serious technical issue with their induction hobs.
PLEASE AVOID these if you value your time and sanity. Now it's back to the drawing board.... DISGUSTED. This is in the UK, not USA.
Date of experience: August 27, 2024
Reply from Rangemaster
Hi James,
Thank you for sharing your feedback with us. I am so very sorry to see that you've had these problems, it is most unusual to have problems with new appliances.
I can see from our records that the team did reach out to you to discuss this complaint, a resolution was found for you.
If you do need any further assistance at all then please do contact me via email, tpsupport@agarangemaster.co.uk is the address to use.
Best Wishes
Marie
AGA Rangemaster
I own a Rangemaster DXD910, American Fridge Freezer, which stopped working over the August Bank Holiday weekend.
Trying to contact Rangemaster to arrange a repair was understandably difficult over the holiday period.
Rangemaster restrictions placed upon independent contractors make it impossible to get a repair from anyone but Rangemaster.
The Rangemaster website points one towards a company that no longer exists.
Rangemaster stockist point one towards companies which no longer exist.
Eventually I discovered that the authorised repair company, Repair Care (a Screwfix subsidiary) was the only option.
The call centre agent was informed that the appliance needed re-gassing.
I was charged £235.00 upfront.
They sent an engineer out a week later, he confirmed that the fridge needed re-gassing.
However, as he had not been given the correct information he could not carry out the work.
I remain waiting for the repair to be completed.
Job No: C6704350
Today the call centre telephone line recorded message tell me of a waiting time of over 30 minutes.
Would I recommend Rangemaster to potential customers …. not on your life Apollo!
Date of experience: September 04, 2024
Reply from Rangemaster
Hi,
Thank you for providing some feedback about a recent repair. I have made contact with you and we are discussing the comments you have left. As mentioned we do not put any restrictions on who you should use to arrange a repair for your appliance, it is completely up to you on who you go with. We have made contact with Repaircare for you to speed up the engineer visit and hope to have this resolved for you soon.
Best Wishes
Marie
Emailed rangemaster on 01/09, had a reply 11/09, extremely slow response and still didn’t give me the answer I wanted, instead instructed me to email/telephone another department.
Date of experience: September 11, 2024
Reply from Rangemaster
Hi Jennie,
Thank you for your review, I am sorry that it took some time to reply to your email. This has been a slow response time, it is something I will feedback to the team.
The information provided in the email explained that you would need to speak with our Spares issuer about placing an order for the part. I have been able to get some more details about the part you need so I will send a further email to you.
Best Wishes
Marie
