Reserved Reviews 

I ordered £99.92 worth order, kept only 1 top of £7 , returned everything in the same package. The company is now lying that they only received 3 items and I only received a refund of £37 something. I am still chasing and yet no response. Awful . This is my order number No. 20100911149

PLEASE AVOID ENTIRELY!

Extremely poor quality and an even worse returns experience

I am extremely disappointed with RESERVED and would not recommend ordering from them.

I placed an order on 28 July, which wasn’t delivered until 11 August — an already poor delivery timeframe. When the items arrived, I was extremely disappointed with the quality of the clothing. The quality was so poor that I returned all seven items on the same day, 11 August.

What followed has been an absolute nightmare.

RESERVED subsequently contacted me claiming that my return contained items from another retailer. I categorically dispute this and am completely certain that I returned the seven RESERVED items I had purchased.

Rather than properly investigating the matter or providing any meaningful support, I have been repeatedly asked to complete handwritten declarations and provide different pieces of information. There is no straightforward electronic process, no useful guidance and, incredibly, no telephone number where I can actually speak to somebody about the problem.

I have now been left chasing a refund for weeks while RESERVED continues to ask me to complete more paperwork, without giving me a clear explanation of what is happening with my money or when I will actually receive it.

The whole experience has been unnecessarily tedious, frustrating and completely lacking in customer service.

Poor-quality clothing, poor delivery times and an extremely poor returns/refund process. When something goes wrong, there appears to be no proper customer support available to actually resolve it.

I would strongly recommend thinking twice before ordering from RESERVED. My experience has been absolutely appalling.

They took £39 for a taxi ride which was estimated at £6 I cancelled it they still took £39 this is theft
Dont ever book or log on with them

Very disappointing experience. I placed an online order more than three weeks ago and waited over 3 weeks for it to arrive. I contacted customer support several times through the chat, but no one proactively contacted me to explain the delay.

Eventually, I was told that the order had been lost during transport and would be refunded. When I explained that I still needed the order, I was told that it could not be resent and that I would have to place a new order. I was also offered a discount coupon for a future purchase.

A coupon does not make up for the inconvenience or the long wait. The company took my payment, failed to deliver the order, did not notify me, and then expected me to reorder. Customer service should have offered a replacement or another solution instead of leaving me without my purchase.

Overall, this was a frustrating experience, and I expected much better communication and support.

You must avoid ordering online. First time in my life has any order been 25 days late! No idea where it's gone. Delivery was never attempted, so it definitely wasn't stolen. I've emailed twice but all I keep getting is that they're waiting for the courier to reply. Customer service said they asked the courier 8 days ago, so surely it has now reached the deadline for a refund? How can it take over a week for a courier to reply in this day & age? I've read recent reviews & this is clearly a common problem with Reserved.

I've never seen such a complex delivery and return process. After three emails, both via email address and online form, my request hasn't been fulfilled. The terms and conditions for returns are extremely opaque and confusing, it's a nightmare. I'll NEVER buy from this brand again.

I am deeply disappointed with Reserved’s online support. My order never arrived, and Evri officially confirmed via email that the parcel was lost during transit. Trying to get a resolution has been a nightmare because their customer service takes 2 weeks just to respond to emails. Instead of taking responsibility and processing an immediate refund, Reserved is forcing me to do tedious paperwork for a mistake the courier already admitted to. To make matters worse, I already filled out and signed their form digitally on my phone, but they refused to accept it. They are insisting that I must physically print the document, hand-sign it, scan it, and send it back. It is an unnecessary, frustrating barrier designed to delay refunds. I will not be ordering from Reserved.com again.

Very poor customer service experience. When my order was lost there was no communication at all. After a couple of weeks of no shipping update, I had to chase for myself. Coincidentally, the next day I got a notification about my order being ‘returned’ and a refund being issued. There was no communication to explain that it was lost. When I complained the response was a thin, generic apology with no explanation of what happened. Felt completely dismissed rather than helped. Wouldn’t recommend ordering online with them based on this experience.

Perhaps your Reserved.com order will arrive without an issue. But if it doesn’t, be prepared for an unnecessarily difficult and outdated customer service process.

My order was marked as delivered on Reserved.com's website, despite nothing actually being received. There was also a complete lack of useful communication before the supposed delivery with the last set of comms being received on 26 August stating an update will be provided, with no clear updates explaining what was happening or where my parcel was.

Trying to resolve the issue has been even more frustrating. After initially reporting the missing order, I was told I had to print a document, sign it by hand, scan or photograph it, upload it, and send it back before Reserved.com would even begin investigating my complaint.

It may have been a relatively small order, but that isn’t the point. Customers should not have to jump through this many hoops when goods they have paid for haven’t arrived, particularly when the company’s own system incorrectly claims they have been delivered.

As someone who works in digital and shops online regularly, I have never experienced such a painful and outdated customer service process. In 2026, there is simply no excuse for making customers work this hard to resolve a basic missing-delivery complaint.

Shop with caution. Your order may arrive perfectly but if it doesn’t, you could be in for a nightmare trying to get Reserved.com to investigate it.

I had a very disappointing experience with Reserved.

I ordered several pieces of clothing, but unfortunately they never arrived. What made the situation even worse was the way Reserved handled my refund. I spent around a month trying to get my money back, with repeated delays and excuses from customer service.

In the end, I had to contact PayPal myself to get help recovering my money. I should never have had to go through this much trouble just to get a refund for an order that I never received.

The customer service was extremely poor and I felt that my issue was not being taken seriously. The whole experience was stressful, time-consuming and completely unacceptable.

I would not recommend ordering from Reserved online based on my experience. If something goes wrong with your order, be prepared to spend a lot of time chasing them for a resolution.

Reserved in Brent Cross shopping centre has become my favourite shop.
The clothes are different with a creative flair that's missing from other stores.
The sizing is a good fit and some of their co-ord fabrics are similar to Jniqlo.
The staff are fantastic they go out of their way to help me, and I always enjoy the experience.

I am so shocked and sad. I was a big fan of Reserved until i got a big disappointment today. My last order had 7 items. After placing the order, i got an email that one item will be missing and got a refund for it, as well as a 10% reduction code as a sorry which is only can be used for one week and only online. So it expires tomorrow. But this is not the issue.

After a week, today, i received the order and was so excited. Three trousers i have ordered as a gift, and i am traveling in 5 days. Unfortunately, the first one i had in hand, had some stain on it... I got the second, and again directly i saw a small tear in the fabric... I was afraid to check another item but i did. The first look was ok, but unfortunately it had also visible stain on one of the legs as i opened it... Actually i didn't open the other items anymore... I am still annoyed and frustrated... Now, i should return and maybe look for new gift few days before traveling...

I can understand the high demand, specially in sale time and items. But 3 out of 6 items (and still didn't check the other 3) is already too much. Please try to have more control on items before sending.

Very disappointing return experience with Reserved. I’ve bought many things from them over the years and, as with most online shopping, I sometimes return items. This particular refund was less than £20, and I only realised 4 months later that I had never received it.

Their return process is terrible, you still have to print the label, and customer service refused to refund me because after four months I no longer had proof of shipping. For such a small amount and as a regular customer, I expected much better service.

Have contacted customer services many times on email as per their request on here in response to my review but they don’t reply they don’t do anything. Their statement on here is lip service- they have no intention of resolving queries. I have sent many emails attaching proof all details directly to customer services and no response at all. All this has been going on since May. They do not respond to any emails sent to their customer services. They do not resolve anything you complain about on here either. Ridiculous! Order 20100289574
Since May!!!! Now I’ll get another generic response on here saying contact us directly! I have!!!!

Hello. I am writing here because you have only delivered me 1 out of 3 items i have ordered. I am still waiting for feedback because my package was torn and reglued.
My order number is 101102243480.
please answer my email.
Thank you

Haven't received correct refund for the returned orders, your scammers and a rubbish company you should shut down, first time ordering from here and never again
Will make a chargeback against you, you have lied and said the items are not in return condition and rejected it. As soon as I received orders and tried on and decided wasn't happy with it, I returned the orders the next day or two, all of them were in acceptable condition, but you have lied so you could scam me and report that they are not sellable condition, this is not a real clothing company just a fraud, and this disgusting company needs to be taken down!!

Absolutely appalling customer service from Reserved.

I’ve made several attempts to get support regarding a faulty item that started coming apart after just one wear, yet I’ve received no meaningful response. The physical stores couldn’t help because it was an online purchase, while the online chat was supposedly available but remained unanswered for hours over three days.

I’ve also emailed and received no response. This is extremely disappointing and shows a complete lack of customer care. To make matters worse, my previous refunds from Reserved have taken over two weeks to process.

A faulty item should be dealt with quickly and professionally, but unfortunately I’ve experienced the complete opposite. Terrible customer service and very disappointing experience.

Customer service leaves much to be desired. After I returned the (defective) products, I waited more than 14 business days for a refund. I didn’t get to use either the clothes or the money. Their response is a generic one generated by AI. I won’t be buying from them again, and I’ll be sure to spread the word about their poor service.

Great items, great price. Items took just under 2 weeks to arrive but the warehouses are international so this is always going to be the case. Would order from again!

Clothes are of decent quality, however the most disappointing is the packaging. The outside tape of the parcel was literally taped to the clothing inside and then after opening up, I had so many missing products! I placed the order on 5th August and only delivered on 13th August. I have emailed them but yet to receive a reply. I’m hoping to get a quick response but worried about customer service as the other reviews are making me regret buying from this website!
Order number 20100923039

Review edit on 24th August

The customer service is AWFUL. I had also reached out to them about stained clothing, after washing, as the material had random green patches on one side. This is worrying as I am concerned of potential mislabelling...this was raised by another review.
I had shared a signed document as requested and shared the parcel photos I had. But they keep insisting for more photos and do not take customer concern seriously!!!!
They send the parcel and they take NO responsibility for lost items or damaged parcel.

AVOID!!!! Deleted the app and stay well clear of this company!!