40 total
I am 70 years old. In this age of robot answering machines and poorly engineered online service menu options it was DELIGHTFUL to work with an "old world" service minded human being who exuded professionalism, care and actually assisted me in completing a task that I have been struggling with since may. Cudoes to you and bravo to her.
On a scale of 1 to 10 she is an 11 and a first round draft pick in this former football coach's book.
Date of experience: August 02, 2024
I have had my device close to a year now in New Hampshire and it is absolutely miserable. I have proof of two hearings where it was found that the device malfunctions and I haven’t consumed alcohol. Needless to say it costs every time there is a violation. Also pay close attention to what you are charged. The customer service will just tell you what you want to hear and nothing ever gets done. I have been charged multiple times 50 dollars extra because it’s late. The device won’t tell you when it’s actually due …. It will make you late on purpose saying 7 days till service. Then the tech will say no that’s until lockout, then you get there at the Portsmouth liquor store where the tech meets to do the service and it’s an extra 50 dollars. Also watch out for any card you pay with. My tech keeps card numbers. The last time I had a service he tried charging my wife’s card after he charged mine !!!!! So sketchy. I have talked to our state representative already and I have started to look into legal actions.
Date of experience: July 22, 2024
I had the pleasure of working with one of your exceptional employees today, Juan. He was extremely professional, knowledgeable and kind and made the entire process easy and comfortable. He has to be your top employee as he represents your company above and beyond and you are extremely fortunate to have a smart and dedicated employee as Juan. I would give him 100 🌟 stars and so should you! Thank you Juan and great job!
Date of experience: July 10, 2024
My tech in Harrisonburg is amazing. Not his fault the internet was down for my appt Friday. But they are so understaffed nearest facility is 2.5 hrs away with a tech today. I’m locked out. Can’t even get through to RoadGuard for an unlock. No other car to drive. Need meds!
Date of experience: July 15, 2024
Raquel was very polite and professional as well as very helpful!! A shining example of her position at your and any company!
I wish I could say the same for the rest of the team,my quote had charges that weren’t disclosed to me at the time and then discounts were repeatedly denied by installer even after showing the pamphlet stating free installation and 1 month free service that is still currently available at the asap office!
Installer has proved to be difficult and has not provided “30 days of service” as advertised for the 2 months of my participation.After 2 months I am a week and a half behind in service close to 2 weeks at this rate after a year I will have to pay for 3 extra months because of this incompetent scheduling process which I hope all is resolved after this review by your team.
Thank you for your consideration
And again I hope Raquel is appreciated for her due diligence there and the professional that she is!!
Date of experience: July 01, 2024
Total joke... They hang up on you or just simply don't answer for hours. Its so frustrating and its intentional. After finally getting to a representative she was giggling and laughing about my situation. Totally rude, unprofessional. And to be honest, they could care less, they know they are like this and don't care. If I could give them no stars I would.
Date of experience: May 29, 2024
She was genuine and caring of my concerns within the interlock. Truly made me feel heard and comfortable talking about my options through Roadguard. Formal clear speaking, great attitude and amazing addition to Roadguards team. Thank you!
Date of experience: May 01, 2024
Called to get a quote on an interlock. Was told it would be $138 a month plus tax, plus monthly recalibration fees. When I informed them that TN law states that no provider may charge more than $125 TOTAL including recalibration, they said "that's the price". Will be reporting them to the TN Dept of Homeland Security and Attorney General to have their license to operate in TN revoked.
Date of experience: April 03, 2024
This company will make you come in less than 30days every month. After 2nd months or 3 months of service you will need to come in 2 weeks earlier than your normal service date.
Date of experience: June 01, 2024
Juan was an awesome help to me! Took care of everything. Very nice. Good personality. Its nice to make a call you dont really want to make (because no one likes tickets or getting the interlock) and the call was very pleasant and easy! Thanks Juan
Date of experience: June 13, 2024
Nicole is the absolute best by far!!
We have had an on going issue for couple weeks involving VASAP. Nicole never stopped the the problem was solved although it was not her problem she helped to solve it giving advice making suggestions the 3 of us worked diligently together to be able to move forward. Nicole has excellent customer service skills has patience and well educated at her job.
We are very grateful for Nicole's expertise she's wonderful
NICOLE IS THE BOMB!!!😊
Date of experience: August 22, 2023
Mike at roadguard is horrible he charged me 50 to remove my interlock but to put it back in is 200 dollars. Please make this make sense. Highway robbery I was with them from 2018 until 2023. All to fill your pockets Mike is ridiculous. You always said they don't pay you well. Don't try to over charge me. I will being joining Smart start no where near y'all price. Sad and ugly company beware
Date of experience: February 14, 2024
After getting my DMV cleared...I was ready to take my DL tests & the good folks at the DOR told me I wasn't complying w/ Interlock rules( & I was ). It's been in my driverless car for 6 months & I was totally complying. After 2 weeks of phone fun & games, I finally talked to Sheri M.& she had it cleared with DMV before she made a phone call to me. I was super glad to hear that,& it was indeed great to talk with someone who knows how to do a great job. TY Sheri.. Scott Wildwood, MO.
Date of experience: May 03, 2024
Brenda Galvan is so incredibly thoughtful and helpful in every way. She was also patient and helped to meet all of my needs. The introductory promotion made sugar a huge difference. I hope she gets promoted for her excellent customer service skills. Sincerely, Cathy Jean Saunders
Date of experience: February 21, 2023
Nicole was great to work with! She was extremely friendly, helpful and knowledgeable. She always got back to me in a timely matter, and helped me solve an issue by going above and beyond. I was very grateful for this and would recommend her to anyone!
Date of experience: February 06, 2024
Jessie was super helpful finding me an out of state center. I was getting bounced around calling some of the interlock calibration centers. Jessie took the extra time to look into the NJ rules and finding me a suitable spot. Thanks for dealing with my mayhem.
Date of experience: March 03, 2023
It was an ordeal getting to speak to a person on the phone but Cindy was understanding and resolved my issue quickly. I greatly appreciated her assistance.
Date of experience: May 16, 2024
The lady I dealt with was absolutely professional, efficient, caring. She made this transition easy and has made my full day great.
Date of experience: May 07, 2024
Brenda was a fantastic person to speak to you today. The list provided by Dallas County had RoadGuard listed as the third company. The first two companies that were contacted work absolutely horrible. Their customer service representative was rude, demeaning, and appeared to be uninterested. Miss Brenda was polite, informative, and a pleasure to speak with.
Date of experience: October 23, 2023
Nicole N. was very helpful. She was patient, kind, and understanding. I dreaded having to do this but Nicole was cheerful and made the entire experience a pleasant one. Even having a little computer trouble did not discourage her. Thank you so much Nicole.
Date of experience: March 28, 2023
