The Access Group Reviews 

Very well prepared. Clear and engaging. I would given 4.5 if it was possible. I found it less easy to concentrate after the break as it was quite a long session.

Extremely professional & thorough.

Efficient cloud-based software for 3PL operations

We use Mintsoft as a cloud-based warehouse management system for our third-party logistics operations. It has helped us streamline our day-to-day processes, reduce manual workload, and save a significant amount of administrative and management time.

It is an efficient and practical system that has become an important part of our warehouse operations.

Bradley resolved our Access issues today promptly and efficiently. Many thanks Bradley.

Ali Costerton was extremely well prepared, organised and had done her research before attending the meeting. She came with some good suggestions of what improvements could be made and I feel able to put trust in her knowledge, experience and oversight.

Today is the day we successfully finished Going Live with Vincere!

A special mention to JJ Chiang for the amazing support throughout the whole process. Everything was very straightforward from start to finish, and JJ was always responsive, helpful, and easy to work with.

What really stood out was how well he understood our requirements and adapted things to suit the way we work. Any questions we had were dealt with quickly and clearly, and the whole experience felt very smooth throughout.

We’re very happy with how everything went and are looking forward to using Vincere going forward.

Incredibly frustrating support.
As an IT provider, many of their software packages are installed/hosted on systems and servers we support. The Access Group are by far one of the most difficult companies we have to deal with. You cant get in touch with them and they make everything difficult. They buy up great software and put it behind an Iron curtain. If you cant/work with with MSPs when it comes to server upgrades and infrastructure, then our only option is to recommend our clients move to something else. This is not just one experience but many over a prolonged period of time. Our clients also frequently comment on how poor the overall support experience is

It was a great experience working with Ciji Abraham. If there were ten stars, I would definitely give him ten!

I encountered significant difficulties during the system upgrade to V12.5 and SuperPay. I spent a considerable amount of time trying to resolve the issues myself and also sought assistance from COINS, but unfortunately, I still couldn't get everything completed.

Everything changed once Ciji stepped in to assist with the case. He supported me through a Teams meeting and had prepared thoroughly beforehand, setting up all the necessary parameters before our meeting. As a result, the setup process during the meeting was extremely smooth and efficient. I couldn't have been happier with the outcome.

I really appreciate Ciji's help. He was efficient, friendly, professional, and extremely well prepared. His support made a significant difference and turned a very challenging process into a smooth and successful one.

Thank you, Ciji, for your excellent support!

We cannot praise Andrea Ranalli at Access Care Planning highly enough. Andrea went above and beyond to support us with our form creation, taking the time to understand our clinical requirements and turning them into something genuinely outstanding. The clinical needs risk assessment Andrea built for us is exceptional—thoughtfully designed, comprehensive, practical, and exactly what we needed to strengthen the safety, consistency, and robustness of our client assessment process.
Andrea’s knowledge, patience, attention to detail, and commitment to getting everything right were truly impressive. Nothing was too much trouble, and we felt supported throughout the entire process. The finished assessment will go a long way towards improving our clinical governance and helping us deliver safer, higher-quality care to our clients.
We are incredibly grateful for Andrea’s outstanding work and exceptional level of service. Andrea is a real credit to Access Care Planning, and we would wholeheartedly recommend him to any organisation looking for expert, responsive, and genuinely dedicated support. Thank you, Andrea, for making such a meaningful difference to our service.

Trainer - Cathy Hampson was well prepared for the training and with the template provided and her knowledge we had the new product Beam pay day superannuation up and running with no issues. This product will make pay day superannuation much quicker and easier than how we had been processing.

Dan Scutaro is my account manager, and he did Bookboon training for my staff this week. He did an excellent job and the uptake from my staff has been very enthusiastic.

We worked with Natasha, Kenneth, Sera and Jessie on our website refresh. It was a pleasure working with them and we are very happy with our new refreshed website.

The team have been very helpful with our onboarding. Would recommend based on our limited experience so far.

I had my first of four sessions with Daniela Lambert today and it was a really positive experience.

The session was well structured, easy to follow and engaging throughout. What I appreciated most was Daniela’s flexibility. A pain point had cropped up just before the session and she took the time to look at it with me, quickly found a practical solution and helped put something in place that should hopefully resolve it long term.

Daniela was knowledgeable, approachable and genuinely helpful. A great first session and I’m looking forward to the next three.

Naleena understood my issue and very deligently resolved it so quickly

This lady is fantastic. She is polite respectful and just plain nice with a capital N. She is also knowledgeable. She knows her job. Kim is calm and patient with her dumb clientele without being condescending. Do not lose this lady as she is a credit to you and deserves a payrise.

The experience was great overall with prompt assistance when required however the installation of the program was a lot more complicated than I was first led to believe and I had to contact our IT professionals to assist which increased the cost of the program

Our payroll implementation with WageEasy was a very positive experience. The team was professional, knowledgeable and supportive from the planning stage through to go-live and beyond.

They were responsive to our questions, proactive in addressing issues and committed to ensuring a smooth transition. Their guidance gave us confidence throughout the process and helped make what could have been a complex project feel well organised and manageable.

We greatly appreciated the support and expertise provided by the WageEasy team and look forward to continuing to work with them.

Dannii was really great at guiding us through the training portal and offered lots of support for future guidance.

Terrible customer service, they're incredibly quick to sell you something but anything after that, you can nevr get a hold of anyone. Sadly this company keeps buying up products linked to hospitality and fails at every tunr to provide any sort of service.
Took me dozens and dozens of email to cancel something only to receive a bland confirmation 4 months later.