Company activity

Updated 2 days ago

This page gives you a detailed overview of how Travel Defenders has used Trustpilot over the past 12 months. Find out where their reviews come from, how their star ratings differ per source, how many reviews they flag, and whether those flagged reviews actually breach our guidelines.

Claimed their Trustpilot profile: June 2022.

Verified additional company details

Proof of identity

Proof of identity of a user associated with this account

Contact details

Google My Business account verified and synced

Registered domain name ownership

Domain name confirmed in a third-party database

Bank account

Bank account registered during subscription process

Pays to access extra Trustpilot features.

Asks their customers for reviews — whether positive or negative.

Review sources

Where reviews have come from for the past 12 months

Organic

13

Verified

297

Invited

0

Redirected

0


Total reviews from the past 12 months

310

Star distribution by review source

How star ratings differ by review source from the past 12 months

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Reviews over time

How Travel Defenders got its reviews in the past 12 months

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Dec-FebMar-MayJun-AugSep-Nov

New reviews by star rating

How many new reviews (distributed by star rating) Travel Defenders got each month in the past 12 months

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Dec-FebMar-MayJun-AugSep-Nov

Reply behavior

How Travel Defenders replied to negative reviews in the past 12 months

  • Typically replies to negative reviews in 1 week or less.

  • Has replied to 2 out of 3 negative reviews.

Travel Defenders’s flagging activity

How frequently Travel Defenders flagged their reviews in the past 12 months

What's a flagged review?

  • Travel Defenders may flag a review if they think it's in breach of Trustpilot's guidelines.

  • Travel Defenders selects the reason(s) they're flagging the review, so we know what to investigate.

  • We don’t hide flagged reviews that are under investigation, unless they are flagged as having harmful or illegal content (then we blur them out).

  • Our Content Integrity Team assesses whether the flagged review is in fact in breach of our guidelines. If it is, we contact the reviewer.

  • If the reviewer is unable to resolve the issue, we remove the review from trustpilot.com.

  • Travel Defenders flagged 41 of their reviews a total of 41 times.
  • 17% of those cases turned out to be invalid.

Distribution of flagged reviews by star rating

5-star

32

78%

4-star

2

5%

3-star

4

10%

2-star

0

0%

1-star

3

7%

What happened to the 41 flagged reviews from the past 12 months?

Reviews still online on trustpilot.com

7

Reviews removed from trustpilot.com

34

Review isn’t in breach of Trustpilot's guidelines for the reason(s) flagged by Travel Defenders

7

Reviewer resolved the breach of Trustpilot's guidelines

0

Reviewer didn't respond to Trustpilot's request to resolve the breach of Trustpilot's guidelines

34

Reviewer didn't resolve the breach of Trustpilot's guidelines

0