2,632 total
I had a wonderful experience with Cindy and Jenna. They were professional and patient with me. It was my first time renewing my passport .
Upon my return to pick up my book, they greeted me warmly and took time to explain everything. I felt very comfortable talking to them.
Date of experience: September 17, 2024
My rep, Rita Lileike, was outstanding. She was extremely knowledgeable, kind, patience, and readily answered any questions that I had.
Date of experience: September 18, 2024
Really nice people, and I was impressed by their reminders and follow-up. Very professional, and I was stressed out when I had to call them. Thanks so much!
Date of experience: September 18, 2024
Always counted on to get all passports expedited for my team. You guys never drop the ball and you keep reminding us of all the steps along the way which is so appreciated.
Date of experience: September 13, 2024
Everything about this experience was pleasant and effortless. Kestutis responded within one hour and immediately got the process started. Anna followed up the following day and continued the process. The requirements were easy to follow and submit. I completed all paperwork on 9/4 and the eVisa was delivered on 9/11 (4 business days). They delivered exactly what they promised.
Date of experience: September 11, 2024
Document review was very helpful. An agent was assigned to me who helped clarify the documents needed, reviewed them for me, and clearly stated what revisions I needed to make. I appreciated the promptness of the agents responses. They really made the process simple and easy.
Date of experience: August 28, 2024
I have used Travel Visa Pro for 20 years- they are Always amazing at making the process easy and fast. Fantastic service !!!
Date of experience: September 12, 2024
This was a first for me and I couldn’t have picked a better company to work with . This group knows their business I appreciate all their hard work thank you yo all.
Date of experience: September 10, 2024
Communication! That’s what I like best about this company. They always letting me know what was going on. They did it very professionally and fast. Great company at a good price. Thank you!
Date of experience: September 04, 2024
Marianne Pillo was assigned to our order. She was responsive and patient. She answered my many questions and walked me through the process each step of the way.
Date of experience: August 30, 2024
Travel Visa Pro made the entire Chinese Visa process simple. They guide you through every step and check all of your documentation prior to submission. The entire process start to finish only took about 10days. Definitely worth it.
Date of experience: August 19, 2024
Passport renewal service was extremely fast and easy to set up. Travel Visa Pro had all the forms and requirements ready for my appointment and made the process simple. Great service!
Date of experience: August 28, 2024
Rita was incredible. She fully supported me at every step, was completely clear and attentive, and was so thoughtful! I liked her amazing selection of pens, and she kindly got me one! I will recommend for passport renewal every time!
Date of experience: August 06, 2024
They did EXACTLY what they said they would do and in the exact timeframe that they said they would do it in. Extremely professional! Could not ask for anything to be different!!! I recommend everyone to go nowhere else but to Travel Pro Visa for their passport assistance!! Fantastic customer support!!!
Date of experience: August 20, 2024
Always answers all my questions helped walk me through everything they understood what I needed and made it happen! Highly recommend!
Date of experience: August 28, 2024
Awesome company, accomplished their timeline even though it was super rush. Started on Monday, got my passport in my hand Thursday
Date of experience: August 22, 2024
On August 14th, I brought my old passport for renewal, photos & an application. On August 26th, I received my new passport. 12 days!
Date of experience: August 26, 2024
When an impromptu work trip came up I found myself in a major rush to get my passport. My original expired at the onset of Covid and I was past the renewal period. Travel Visa Pro beat their initial time estimation and was there to help and answer questions all along the way. They promptly responded and I got my passport with time to spare.
Date of experience: July 23, 2024
Some of the communication concerning the payment was very confusing. Other than that everything was great!
Date of experience: August 27, 2024
The service was simple and the process went faster than the timeframe they advertised. They were very communicative through the submission process. The only reason I didn't give 5 stars is that after I got everything submitted and responded to their emails, I never heard anything back. My visa just showed up in the mail a few days later. Waiting to hear back is the most stressful part, so some updates would be nice.
Date of experience: March 19, 2024
