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Rated 5 out of 5 stars

They offer a wide range of e-liquids, coils, mods, and accessories. Shipping was really fast, and items arrived well-packaged.

The customer service is also a standout. Josephine was very knowledgea
ble about the products, quickly understood what I was looking for and suggested products that suited my needs, she was responsive, friendly and happy to answer any and all questions. I also got a great deal on the items I needed, which is a lovely bonus.

Rated 5 out of 5 stars

Great service from Vape UK - super quick delivery, my order arrived the next day! They even included a free square of chocolate, which was a lovely touch. Will definitely order again soon :)

Rated 2 out of 5 stars

I have used this company many times and I've always had excellent service, however I ordered enough for free next day delivery, my order is usually delivered by Royal Mail, perfect! My last order was with DHL two days later I'm still waiting. If you are going to continue with DHL I shall not be using your company. Very disappointed and frustrating as I'm going on holiday and I ordered in plenty of time.

Rated 5 out of 5 stars

I purchased 4 aspire R1s and not one of them holds a charge and when I put in vape liquid all I got was a mouthful of liquid,after I contacted vape.co.uk they were very helpful and explained that they do not produce these item's and are sending replacements thanks again Rob


Company details

  1. Electronic Cigarette Store

Information provided by various external sources

Vaping, kept simple. Please leave reviews if you have had a positive experience with vape.co.uk. If we haven't got it right this time, let us know how we can improve!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

553 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Amazing customer service

They offer a wide range of e-liquids, coils, mods, and accessories. Shipping was really fast, and items arrived well-packaged.

The customer service is also a standout. Josephine was very knowledgeable about the products, quickly understood what I was looking for and suggested products that suited my needs, she was responsive, friendly and happy to answer any and all questions. I also got a great deal on the items I needed, which is a lovely bonus.

Date of experience: May 12, 2025

Rated 5 out of 5 stars

Great service from Vape UK

Great service from Vape UK - super quick delivery, my order arrived the next day! They even included a free square of chocolate, which was a lovely touch. Will definitely order again soon :)

Date of experience: May 10, 2025

Vape.co.uk logo

Reply from Vape.co.uk

Hi David,

So glad to hear you had such a positive experience with Vape.co.uk! :)

We look forward to welcoming you back soon!

All the best,
Vape.co.uk Helpers Team

Rated 5 out of 5 stars
Redirected

i ordered a refillable vape and some…

i ordered a refillable vape and some cbd e liquid and one was missing when i noticed it was missing i got into the live chat and they said they will send one out today and should be here tomorrow i will certainly be using them again

Date of experience: May 02, 2025

Rated 5 out of 5 stars

Ultra fast delivery

Ordered at 7:15pm, delivered early the next morning. Website is easy to use, products as expected. Highly recommend.

Date of experience: April 29, 2025

Rated 5 out of 5 stars

I ordered some coils for my vape after…

I ordered some coils for my vape after speaking to a gentleman on the website chat, they were delivered and didn’t fit. Confused, I sent an email and Luke responded, and it turns out I just needed a different pod for the coils to fit. Luke sent out replacement pods for my smok nord for free, with next day delivery. He was quick to email me back, got it sorted the same day and even threw in a little chocolate and some vouchers for freebies with my next order. An overwhelmingly positive experience. A very very good company with outstanding customer service. Thankyou so much

Date of experience: May 02, 2025

Rated 5 out of 5 stars
Verified

New Angel 20000 Kit Review

I love the new Angel 20000 vape kit which is great value at £11.89 each with 2 x prefilled replaceable large tanks and replaceable pods (also filled). They're also doing a 2 for 1 offer! With a wide range of flavour options these are great value with the convenience of disposable but also replaceable pods and tanks at a reasonable price.

Vape.co.uk also offer the cheapest replaceable pods for other vapes, I bought pods for my Geekvape for just £2 each.

Had a problem with delivery due to Royal Mail delaying my order by 4 days but customer service resolved very quickly by resending my order via DHL and said I could keep both orders which was very nice of them.

Customer service is top notch they reply in a few minutes always and are super friendly and helpful team which shows they value their customers.

I highly recommend this company for all your vape needs. They have a wide range of affordable products at the best prices. And they offer free next day delivery on orders over £20.

They also allow ordering as late as 7pm for next day delivery still which is rare. If you've missed a cut-off time for sameday dispatch and are stuck just pop over to Vape.co.uk for next day.

Date of experience: April 24, 2025

Rated 5 out of 5 stars

My go to online vape store

My go to online vape store, always delivered the next day, love the little scratch card idea with a chance to win a freebie, only ever had one mishap when I was sent the wrong stuff, but they reshipped the correct items the next day and told to keep the bits I was sent by mistake. Excellent customer support,

Date of experience: April 24, 2025

Rated 5 out of 5 stars

I purchased 4 aspire R1s and not one of…

I purchased 4 aspire R1s and not one of them holds a charge and when I put in vape liquid all I got was a mouthful of liquid,after I contacted vape.co.uk they were very helpful and explained that they do not produce these item's and are sending replacements thanks again Rob

Date of experience: April 21, 2025

Rated 1 out of 5 stars
Redirected

I ordered a vape and it broke within a…

I ordered a vape and it broke within a week it had completely stopped working they sent out a replacement for it and now that one has done the exact same thing I managed to get about 200 puffs out of it then it had shut off like it had died but it hadn’t as both times it was over 50% charge

Date of experience: April 13, 2025

Vape.co.uk logo

Reply from Vape.co.uk

Hi Aaron,

I'm really sorry to hear about this. Is there a chance that this device is locking itself during use? as this would explain it not working with sufficient charge.

I can see upon receiving your original device we issued you with an immediate free replacement, please feel free to get back in touch and we can sort a solution for you asap.

All the best,
Vape.co.uk Helpers Team

Rated 1 out of 5 stars

Created order to Norway

Created order to Norway, but unfortunatly it was not delivered and confiscated, website policy do not taking responsibility about it.

Date of experience: January 28, 2025

Vape.co.uk logo

Reply from Vape.co.uk

Hi Polina,

Unfortunately we do not have a record of any order under your name so we believe this experience may be based on a different company.

Please contact us at helpers@vape.co.uk and we can resolve any issue if you can provide us with an order number.

All the best,
Vape.co.uk Helpers Team

Rated 5 out of 5 stars

Unbeliever customer representatives

The representative I spoken to was called Luke. Did an absolute amazing job at resolving my issue, fixed the problem and give a solution the main concern that was caused. Couldn’t thank him enough. Absolute gem for this company and provided insane customer service which is all you want really. Couldn’t fault the service at all. Thank you.

Date of experience: March 10, 2025

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