104 total
Fast shipping..Ordered on a Monday afternoon and arrived on Thursday afternoon.. It was delivered by Fed Ex but had some dings on the outside of the box it was shipped in.. No damage but Fed Ex seems to let this happen in my past experience…Happy with the product!
Date of experience: October 08, 2024
We have two vivi electric bikes bought on Ebay. The pedal assist does not work on one which has been ridden about 10 miles mostly on throttle. No help from chat phone or email. Customer service does not answer even tho I have offered to pay for parts. Many online reports of pedal assist problem, and lack of vivi to help.
Date of experience: October 23, 2024
Reply from Vivi Bike Official
Dear customer: Hello. According to your feedback, there may be problems with the controller, sensor, instrument and motor. Please contact our after-sales customer service (email: service@viviebike.com) and provide your order number and order email address. And mark "urgent processing" in the email title. Our customer service staff will contact you within 12 hours to help you solve the problem.
Ordered on a Sunday and got it at 11:30 am Wednesday. Great bike. Fun to ride.
Date of experience: October 07, 2024
Have been sending messages as there is no phone number to call. No answer so far. We bought a bike and within 1 year it stopped working. Bike shops have no clue what the problem is. No one to calk to trouble shoot.
Date of experience: October 18, 2024
Reply from Vivi Bike Official
Dear customer: Hello. According to your feedback, we are unable to determine the fault problem. Please do not worry. Please contact our after-sales customer service (email: service@viviebike.com) and provide your order number and order email address. And mark "urgent processing" in the email title. Our customer service staff will contact you within 12 hours to help you solve the problem.
Absolute quality in all aspects of this purchase. My brother bought one not knowing how good this bike would be. He unboxed it, put it together, and was out riding that day. I rode it for about 10 minutes and then when I got home I ordered one but in red! We have rode on nice days, cold/raining mornings, and the bike has excelled. I found a bike rack that holds one bike (without the battery) and I can take this bike anywhere, pop the battery in, and I can hit all the trails I want.
Date of experience: August 06, 2024
We got 2 bikes and for 20 minutes they worked till one pedal assist quit working. I contacted VIVI and they responded immediately. They said I needed a new pedal assist sensor which may have been compromised during shipping. They didn't just send me the part they sent me the part and the tools to change it plus a video on how to do it. Another 20 minutes later and the bike is working fantastic. We have since put at least 30 miles on the bikes and they are excellent I highly recommend them and I recommend the company for backing the product the way they did.
Date of experience: May 07, 2024
I don’t why you guys not reply when something goes wrong. My bike motor got stuck and it is not working so I sent you mail but you are not replying. That means after your sale you don’t take care of you customers.
Date of experience: October 01, 2024
Reply from Vivi Bike Official
Dear customer: Hello. We are deeply sorry for the bad after-sales experience you had. We will arrange for customer service to reply to your email as soon as possible. Please also check whether the email is sent to the correct address (service@viviebike.com). In the case of a motor failure of the electric bike, our after-sales customer service team will contact the technicians to diagnose the fault according to your situation and provide you with after-sales support. Normally, our customer service team will provide you with support services within 24 hours of receiving the email. Thank you!
I've bought an Ebike from Walmart. It should be H7UL but when I received it, the model name is AMAK00017.
I am quite satisfied with the performance so far. Especially, climbing capability. But it may have caused by the light weight of myself.
Product itself give me 4.5 out of 5 considering the price. After riding 3 times, the headlight came off because of stock small washer and it couldn't hold it right.
I used bigger washer (2 of them) and now it's ok.)
However, the service department response is very unsatisfactory. I want to know more about my eBikes . Especially, I want to know where controller is located and want to know how it is wired.
Stock battery is only 10.4 ah and range is very limited. To add additional battery, I need to know how it is currently wired. The controller seemed to be located on the battery cradle/base.
Please let me know how it is wired.
Date of experience: August 06, 2024
Reply from Vivi Bike Official
Dear Customer: Hello. The electric bike you purchased is H7UL. H7UL is the bike model. AMAK00017 is our frame number and product SKU code, and the string of digital codes on the head tube is our production batch number, also called the serial number.
The controller of the H7UL electric bike is integrated in the battery base, and the integrated controller is integrated with the DP-5C battery base. If you need to replace the battery with a larger capacity, just choose the battery with the "48V DP-5C 4-pin" battery base, which is also sold on our website and you can also buy it on Amazon.
Everything went pretty smoothly the process could have been differently maybe. But bottom line problem was taken care of and I am a happy camper again. Would definitely continue to do business with this company because of the fact that they make sure that the product is taken care of.
Date of experience: May 06, 2024
The bikes arrived intact. The assembly was relatively easy after I figured out the first. My family couldn’t figure out how engage the motor until, I located the throttle. Overall I am completely satisfied from ordering, until assembly and riding! I recommend this to all, especially those of you, like myself don’t have a ton of money!!!😀😀
Date of experience: December 27, 2023
I've had only a few experiences with VV bikes What I will say is that although shipping takes a while. It's worth it. My husband absolutely loves his bike and without it for a few weeks because of the battery dying. He was quite unhappy seeing the battery arrive and him jumping directly on the bike immediately after it was charged. Was a god sent thank you
Date of experience: January 24, 2024
Disaster. Put bike together. No instructions about the battery pack. Tried to power it on. Nothing. Blank screen. No ability to contact technical help other than an email that gets no response. So disappointed.
Date of experience: July 24, 2024
Reply from Vivi Bike Official
Dear customer: Hello. We are sorry for bringing you the bad shopping experience. If you have any problems with the product you purchased, please contact our after-sales customer service (email: service@viviebike.com) as soon as possible, provide your order number and feedback your problem to the after-sales customer service. They will contact professionals to perform technical diagnosis for you, and provide you with corresponding solutions based on the diagnosis results to help you solve the problem.
I continue to be impressed by the Vivi Bike Company. I bought the bike a year ago and it has been a joy to ride. I hammer it hard and it keeps on coming back for more.
Now, I've had two interactions with the Service Department and I am blown away by their excellent responsive to my requests for support. I recently discovered two broken spokes on my rear wheel and the shop where I get my bike fixed did not have that spoke. I contacted Vivi contacted for replacements and received the replacement spokes quickly. And the cost for the replacement spokes was really reasonable. I had a similar experience last fall when I needed to replace my lost battery keys.
These guys are really good. Buy a bike from these guys.
Date of experience: March 19, 2024
Correct part was found on website and ordered. It was received via mail in a reasonable amount of time and worked properly when installed.
Date of experience: July 08, 2024
Reply from Vivi Bike Official
Dear customer: Hello. Thank you very much for your feedback! We're glad to hear that you are satisfied with our products and service. If you need any further assistance, please don't hesitate to reach out.
I purchased a new Vivi e-Bike fast charger and it works better than my expectations. It was an easy purchase on the Vivi site and it was shipped quickly. This goes along with my previous Vivi e-Bike experience, as it is a quality bicycle.
Date of experience: December 23, 2023
Shipping was on time but bike runs uneven with power surge and 2 chips and scratches but does work that's why I even gave it 4 stars didn't contact vivi because they can't fix it anyway
Date of experience: November 04, 2023
Reply from Vivi Bike Official
Dear Customer: Hello. We're sorry for the issue you're experiencing. Due to the inevitable squeeze and collision during transportation, your bicycle may have some scratches. On behalf of the operator, we would like to apologize to you. We will put some spray paints on the official store in the future, hope they can help you, thank you!
Been trying for two weeks to exchange bike because of major mechanical issue,and because i dont know hoe to email video of the problem after at least trying 9 times they REFUSE TO EXCHANGE BIKE,OR GIVE ME A REFUND. BUT THEY CLAIM 30 DAY RETURN OVER MAJOR ISSUE LIKE THIS,AND ONE YEAR WARRANTY! THANK GOOD IT HASNT BEEN A YEAR,THEY WOULD REALKY EMBARASS THEMSELVES.
Date of experience: May 04, 2024
Reply from Vivi Bike Official
Dear Customer: Hello. We sincerely apologize for bringing you a bad after-sales experience. If your bicycle has a serious mechanical failure and you cannot ride it, please contact our official after-sales customer service as soon as possible (email: service@viviebike.com). Our after-sales customer service will contact technicians to diagnose the failure for you based on your purchase information, and provide you with replacement support for the corresponding accessories. Thank you!
No customer service per se, just chat boxes. Which we all know rely on standard responses. I purchased a VIVI bike through TEMU. Vivi was shipper. I did not receive bike. VIVI says it was delivered. I have photo proof but I dont think anyone bothered to look. They are sticking to, "it was delivered", sorry no refunds. Credit card company disputing charges. Buyer beware
Date of experience: June 03, 2024
Reply from Vivi Bike Official
Dear customer: Hello. We are very sorry for bringing you a bad shopping experience. If you have not received your package, please contact our after-sales customer service (email: service@viviebike.com) and provide your order number. Our after-sales customer service will handle it for you as soon as possible. Under normal circumstances, email customer service will provide you with support services within 24 hours.
This has been an awesome bike for my 12 year old.
Not to mention I have to take it out when he isn't riding.
Really is a great bike! I did a lot of searching and what I found was a gem.
From the great pricing to ordering and receiving the bike couldn't have been easier.
I had a local bike shop friend put it together for me. Little over an hour he was texting me pics and it was ready to go. No issues assembling my guy said and he also said the bike seemed like really good quality and the pricing I paid was really good also.
Two thumbs on on the entire experience.
Date of experience: January 19, 2024
