The company was outhe company is unfair and discriminates against clientst of operation…
edit: THEY want information, but in reality the client is not interested in them and they do not contact him. I have written many times in support of them. It was enough.
The company was out of operation (server migration) from the beginning of June to September. That's fine, she informed us. She stated that if the customer has a minus balance, they restart it in favor of the customer and set the balance to the initial value. The problem arose from Topten (I don't know according to what criteria) some clients who had a minus, set a new beginning (positive) and, for example, left me and others with a minus balance. I wrote to support, but unfortunately without results, they kept saying that the repair is not possible. It is interesting that in some places the repair is possible and in some places it is not. 3 months without an account for which I paid, and absolutely no friendly step from the company towards the client.
Date of experience: September 25, 2024
Reply from Top Ten Funding
Hola Maria, espero te encuentres muy bien. Lamentamos si tu caso con la cuenta no llego a una solución, por este medio estoy solicitándote información para brindarte una respuesta y ayudarte con tu situación!