Horrible Communication
I picked Unive because it was supposed to have great costumer service but that couldn't be farther from the truth! I have called over 10 times to get a refund for a mistake which I provided proof for. Multiple employees have said I should get a refund but I never got one so I called again and was told my a different employee I was actually not getting a refund but couldn't tell me why. Each time I called after that I got a different reason for why the refund could not be completed. When I was given a reason and pushed against it they could not explain themselves. Meanwhile, the process of sending the proof took forever, no one knew where I should send it I never got confirmation that they got my email or that the refund was initially accepted and then canceled. Then earlier this month I get a random email saying they are canceling part of my insurance because I never paid! I got no warning what so ever, I have paid on time every time accept for the first payment in which the refund was supposed to be issued. Apparently they are two different services that do not talk to each other. I didn't even realize when I paid the one bill it didn't go to the other service as well and I got zero emails reminding me or warning me of this missed payment just that they were canceling my insurance and charging me an insane fee for missing the payment. I have cried so many times over how frustrating this all is, avoid at all costs!!! Especially if you are an international!!
Date of experience: June 17, 2024
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