4,023 total
Jeff DeFusco and his assistant Janice are the best. Couldn't be happier with the service they provided me with my equity line of credit. They made the process smooth and explained everything throughout the process. Definitely looking forward to working with them and Bank 5 in the future.
Date of experience: September 11, 2024
There was an issue with an on time credit card payment. It didn't post in time. Bank Five rectified the situation and due to there speedy correction, there were no penalties fron th CC company
Date of experience: September 03, 2024
Great customer service and good instructions on how to use your loan site.
Date of experience: September 17, 2024
My husband and I had the pleasure to work with Alycia Clark on a heating/weatherization loan with RISE engineering and Bank5. Alycia's kindness, patience and dedication to helping us through the process made the whole undertaking easier and comfortable. She was accessible and answered all of our questions promptly, honestly and considerately. Alycia's respect for her customers is extraordinary and we will be recommending this branch and this bank to family and friends. Thank you for the wonderful experience!
Date of experience: September 07, 2024
Maria coelho was very helpful and always giving me the best advice for what I need to get done at bank 5 thank u so much very happy with your service ..i appreciate u ty see u soon.
Date of experience: September 10, 2024
It was fast, friendly, and efficient. I've been a customer for nearly 50 years and have never had a bad experience with BankFive.
Date of experience: September 12, 2024
Simply the best bank. You can count on BankFive for good, reliable, old-fashioned customer service. They are the most reliable, dependable, and always deliver. Don’t bother with any other bank in the area.
Date of experience: September 05, 2024
I opened a savings account and it was explained in detail by the man helping me. I was grateful to have someone take the time to ask me some questions to decide what kind of account would be best for me.
After my business was done he walked me out and that was a personal touch that meant a lot to me.
I would recommend Bank 5 to everyone because the customer service is exceptional.
Date of experience: August 28, 2024
Well honestly service from the bank is always met with kindness and respect. I'll also add that when problems have arrived they were quickly respond too and resolved.
Date of experience: August 30, 2024
I enjoyed working with Sara Pavoa (think I got her name correct?) to set up a CD at your Swansea office. She was very pleasant, respectful and knowledgeable. She understands the importance of good customer service.
Date of experience: August 29, 2024
We were introduced to Miguel during an extremely stressful time and he put us at ease during our home buying process. He gained our trust through his level of expertise while navigating us through an uncertain process. He is very knowledgeable and you can talk to him about anything or ask any questions and he will take time to give you a thorough answer in a manner that you can understand. He treated us with respect and was always patient through each and every step. We could reach him at any time and he had impeccable response time! He walked us through the entire process from beginning to end. We felt supported throughout. He is a professional, polite and truly sincere person that we highly recommend.
Date of experience: August 27, 2024
I have called twice about a possible miscalculation in my mortgage payment. Both times the individual had to refer it to their supervisor. It’s been 7 days and no one has called me back. I even told one of them the possible error.
You picked the wrong time to ask my opinion.
Date of experience: September 10, 2024
Reply from BankFive
Hi Michael,
We’re sorry to hear about your frustrating experience with us. I understand our VP, Commercial Lender spoke to you and was able to confirm the issue has been addressed. We sincerely apologize for the gap in communication from us. We recognize this is not acceptable. Thank you for taking the time to speak with us today and for providing your feedback.
Best,
BankFive
Hours are kind of horrible, I was in the drive through in Fall River Ma today and 1 car was before me, I waited almost a half hour. I've had multiple issues at this bank that I have never had a Rockland Trust. On a Thursday I think lobby hours should be more than just open till 3pm. The drive through can be very slow to. I'm hoping to buy a house soon, but I'm concerned. Not sure if I'm going to use bank five now. Nice people but understaffed and slow.
Date of experience: September 12, 2024
Reply from BankFive
Hi Mark,
Thank you for taking the time to review BankFive. We apologize for the poor experience you had during your recent branch visit. I understand that our Regional Manager placed a call to you today to apologize and learn more about your experience but was unable to reach you. We will try calling you again and we also invite you to call us back at the number provided in our voicemail. We look forward to discussing this matter with you and please know that we appreciate your concerns.
Best,
BankFive
Bank 5 is a great institution some of the nicest managers and tellers at all branches. That being said I want to send a shout out to Ashley Anabella at County St Jenn Maria at Acusnet Ave Dan and Maria at Fairhaven Sarah McKenna at Dartmouth and to the rest of the crews at all branches u guys rock .Btw we got a phone cool .
Date of experience: August 24, 2024
Screwed up my change of address. Locked me out of my account 3 times after telling me to answer the secure email I sent to you. Now you send my check from the closed account to the wrong address…awful
Date of experience: September 03, 2024
Reply from BankFive
Hi Nathan,
We’re sorry to hear about the frustrating experience you have had with us. Although we have certain security measures in place to protect our customers, we understand your disappointment in the situation. I understand our Contact Center Manger spoke to you yesterday to apologize for the errors made and explain what we can do to rectify the problem. We appreciate you taking the time to speak with us. If you need any additional assistance, please don’t hesitate to reach out to us at 774-888-6100.
Best,
BankFive
I was a former senior-teller at the flint and the globe branches. back 1996s-2004s. My real first job and my first bank accts. i opened checking and saving plus some other CD Acct. when my kids was youngers, i love getting taxes credits refund. I'm still here just broke now LOL. Ones of the best loco Community Bank5.
Date of experience: September 04, 2024
The customer service person I spoke to was very helpful telling me exactly what I needed to know about my account and what I can do in the future to make transferring funds etc. easier for me and my mom. They were patient and kind. Also, I did not wait long before someone actually got on the line with me!
Date of experience: August 27, 2024
Had a great experience working with Miguel and his team on a recent home purchase. Worked with us every step of the way and kept us well informed and never guessing. Recommend anyone that is looking to purchase a home go with Miguel DeSousa and his team.
Date of experience: August 23, 2024
Working with Annabel at the County St. Branch in New Bedford was an absolute pleasure. Her and her staff at the branch are great to do business with. Thank You!
Date of experience: August 30, 2024
I received a letter that my mortgage has been transferred to another server. I called to make sure the letter was legitimate. The young woman I spoke with was very helpful and assured me the letter was correct. I feel more comfortable about proceeding with the paperwork.
Date of experience: August 27, 2024
