BioCare Reviews

5,778  •  Excellent
TrustScore 5 out of 5

4.8

In the Vitamin and Supplements Store category

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Rated 5 out of 5 stars

Highly recommend OmegaCare oil.

I have been taking this OmegaCare oil for about a year now and has really helped with the pain in my arthritic wrist to the degree that, if I don't take it, the pain returns within a day or 2. Delivery within 1-2 days and packaging is always to a excellent standard.

Date of experience: August 29, 2024

Reply from BioCare

Dear Wayne
Thank you for your 5 star review.
We never compromise on quality and only use the best forms of nutrients that are going to work, ensuring you can be the healthiest you can be. We are delighted that our products suit your health needs.
Kind regards,
BioCare Customer Service Team

Rated 5 out of 5 stars

Brilliant Service

Item delivered on time and perfectly packaged. I have been using the Vit c for 2 weeks and noticed the difference in my energy levels. Had to order the bigger bottle now hopefully should last me 4 weeks at least

Date of experience: August 28, 2024

Reply from BioCare

Dear Rose,

Thank you for your 5 star feedback.

We are delighted that our Vitamin C has improved your energy levels.

For further energy support and recommendations, please read our latest blogpost, written by nutritionists, designed for you.

https://www.biocare.co.uk/news/running-out-of-energy-easily-support-your-cellular-energy.html

Kind regards,
BioCare Customer Service Team


Rated 5 out of 5 stars

Easy and quick service

Easy and quick service. Good customer service. Employees are lovely and helpful. Products are great!

Date of experience: September 02, 2024

Reply from BioCare

Dear Daniela,
Thank you for your 5 star feedback.
As a premium positioned brand, we strive to deliver best-in-class products and services to all of our customers. All our products are formulated with exceptional combination of ingredients, so we are pleased that you continue to purchase with us.
Thank you for your custom we really appreciate it.
Kind regards,
BioCare Customer Care Team

Rated 5 out of 5 stars

Great supplements great delivery

I have used Biocare for years , I enjoy the dedicate of their products and their values and a big thumbs up on the swift delivery!

Date of experience: August 28, 2024

Reply from BioCare

Dear Elspeth,

thank you for your glowing review.

We care about helping people around the world be the healthiest version of themselves.

We are here for you. we care about giving free expert nutritional advice to everyone. Our trusted Nutrition Team, made up of UK-based Nutritional Therapists have clinical experience, and an extensive knowledge of supplements and their application.

Please contact clinicalnutrition@biocare.co.uk

Kind regards,
BioCare Customer Service Team

Rated 5 out of 5 stars

Always helpful on the phone

Always helpful on the phone. Delivery is always quick. Will continue to purchase from biocare

Date of experience: August 31, 2024

Reply from BioCare

Dear Evelyn
Thank you for your review.
Our identity is built on strong relationships with all of our customers and how we make people feel is really important to us.
Thank you for your custom, we really appreciate it.
Kind regards,
BioCare Customer Care Team

Rated 5 out of 5 stars

Great product

Prompt delivery, good product. My mother finds the tablets easy to swallow and they have made a positive impact on her wellbeing as well as helping to ease her muscle pain.

Date of experience: August 22, 2024

Reply from BioCare

Dear Anne

Thank you for your 5 star review.

We understand that health is complex and unique, we offer a wide range of expertly formulated products so you can personalise your nutrition, to suit your needs.

We're so pleased to read that your mother is seeing the benefits of taking this supplement and has seen some improvement regarding her muscle pains.

If you or your family would like and further support or advice, please contact our Clinical Nutrition team at clinicalnutrition@biocare.co.uk

Kind regards,
BioCare Customer Service Team

Rated 5 out of 5 stars

Great company.

Great company.. my mum has used them for years and now I buy my vitamins from them. Always offer very good advice

Date of experience: August 30, 2024

Reply from BioCare

Dear Sarah,

thank you for your 5 star feedback.

As a premium positioned brand, we strive to deliver best-in-class products and services to all of our customers. All our products are formulated with exceptional combination of ingredients, so we are pleased that you continue to purchase with us.

Thank you for your custom we really appreciate it.

Kind regards,
BioCare Customer Care Team

Rated 5 out of 5 stars

The long term value of BioCare products

I wish to reiterate the health impact and service provided I've gained from purchasing BioCare products over the long term living with chronic osteoarthritis and Joint replacements.

Date of experience: August 29, 2024

Reply from BioCare

Dear Chris,

Thank you for taking the time to leave a review.

Because we understand that health is complex and unique, we offer a wide range of expertly formulated products so you can personalise your nutrition, to suit your needs.

If you would like further support please email clinicalnutrition@biocare.co.uk

Kind regards,
BioCare Customer Service Team



Rated 5 out of 5 stars

Products all good

Products all good, delivery quick but found lately more difficult on website to order

Date of experience: August 24, 2024

Reply from BioCare

Dear Barbara

Thank you for taking the time to leave a review.

We are proud to continue to provide the most effective and highest quality products, accompanied by the best level of support and service.

We are constantly exploring opportunities to make our online experience positive for all of our customers and so your feedback is greatly appreciated.

Thank you for your custom, we really appreciate it.

Kind regards,
BioCare customer service team

Rated 3 out of 5 stars

Ended my custom

I was one of their customers affected by a 'data security incident' last year. The company did take positive action in offering a year's subscription with Experian to guard against fraud. I took up the offer and Experian informed me my email address was for sale online. Sadly, since then I have noticed a marked increase in junk and suspicious emails. I am able to use a different address to the same mailbox however. My subscription recently ended and I asked in the circumstances whether they would extend it. However, I was declined without any rationale.

I wish to be balanced however and say that I had been using the adult multivitamins for some time and they were recommended to me by a nutritionist. But given my overall experience with customer services I will not be buying from them again.

Date of experience: August 22, 2024

Reply from BioCare

Good Afternoon thank you for your review. As we care for our customers the support we offered directly after this event was in addition to what we are legally required to do. We do not believe that an increase in junk and suspicious emails is directly relating to this incident, therefore, do not feel this is necessary to offer any further Experian support after the initial 12 month period. We are very sorry to lose your custom in these circumstances. Kind regards BioCare Customer Service team

Rated 5 out of 5 stars

Honest company with quality products…

Honest company with quality products that improve health! Keep up the good work!

Date of experience: August 26, 2024

Reply from BioCare

Dear Joejoe

Thank you for your 5 star review.

Our flexible range of products have been created to meet the nutritional needs of each individual should that be in capsules, liquids or powders, the nutrients are in their most bio-available forms.

Thank you for your custom we really appreciate it.

Kind regards,
BioCare Customer Care Team

Rated 5 out of 5 stars

Great Service

I was very impressed. As a result of my phone call I was able to return supplements I no longer needed. My account was credited for the full amount I’d spent even though one of the pots had been started. Thank you for this great service

Date of experience: August 14, 2024

Reply from BioCare

Dear Mandy,

Thank you for your great 5 review.

Our wrap around care service ensures that we provide excellent support before, during and, after your purchase. We are pleased to have been able to help you.

Kind regards,
BioCare Customer Service Team

Rated 5 out of 5 stars

Biocare BioAcidophilus is the BEST

Biocare BioAcidophilus is the BEST. The website is easy to use, the parcel comes soon after ordering,

There is a problem with opening some pots. This was addressed, but most recent pot was very difficult again, as if glued on?

Date of experience: August 02, 2024

Reply from BioCare

Dear Sarah
Thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience; our E-Commerce and Warehouse team will definitely be happy to read what you wrote.

A friendly member of the team has contacted you to support you with your query.
Kind regards,
BioCare Customer Care Team

Rated 5 out of 5 stars

Balance hormones

Fast delivery! I notice the difference when I don’t have my B6, low energy, hormonal and can feel run down. I take this to balance hormones, boost my energy and improve over all health.

Date of experience: August 02, 2024

Reply from BioCare

Dear Marianne,

thank you for your 5 star feedback.

As a premium positioned brand, we strive to deliver best-in-class products and services to all of our customers. All our products are formulated with exceptional combination of ingredients, so we are pleased that you continue to purchase with us.
Thank you for your custom we really appreciate it.
Kind regards,
BioCare Customer Care Team

Rated 4 out of 5 stars

Very quick dispatch / delivery

Very quick dispatch / delivery. Arrived within 2 days

Product itself - tastes ok (not favorite, but passable). To make it routine needed to have it next to my Tea so I remember to take it every am.

Effect wise - not sure I can noticeably see improvement yet (been approx 3 weeks now)... But, overall - being part of the routine, it has made me feel like I want to take care of my skin a little bit more / helps with the self care element.

My hair is also looking less limp & dull in past couple of weeks.

Date of experience: July 18, 2024

Reply from BioCare

Dear Jacqueline,

Thank you for your review!

Our Liquid Collagen is a unique and high potency combination of 8000mg of hydrolysed marine collagen with hyaluronic acid and vitamin C in a mango & orange flavoured liquid designed to help with the skins elasticity, hydration, radiance, firmness, and wrinkle reduction.

We have a buy 2 get 1 free promotion on this product throughout August. Please visit our website for more information.

Thank you for your custom, we really appreciate it.

Kind regards,
BioCare Customer Care Team

Rated 5 out of 5 stars

Easy to order products and speedy…

Easy to order products and speedy delivery.

Date of experience: August 28, 2024

Reply from BioCare

Dear Marian
Thank you for your 5 star feedback.
We pride ourselves on being helpful and friendly. We also work very hard to ensure that all orders placed before 5pm are dispatched the same day by Royal Mail tracked 24. Therefore, it is good to read that the delivery time is quick.
Kind regards,
BioCare Customer Service Team

Rated 5 out of 5 stars

The website is very informative and the…

The website is very informative and the ordering system is straightforward.My order arrived promptly and was packaged well. Inside was a welcome pack with lots of product information. This is my first order and I'm really pleased with the great service. I'm really looking forward to using the new liquid collagen and hyaluronic acid supplements.

Date of experience: July 19, 2024

Reply from BioCare

Dear Shani,
Thank you for your 5 star review.
We pride ourselves on delivering best-in-class products and services, so we are pleased to read that you received this service when placing your order.
Thank you for your custom we really appreciate it.
Kind regards,
BioCare Customer Care Team

Rated 5 out of 5 stars

Easy and quick process

Easy to navigate site . Biocare delivered quickly.

Date of experience: August 28, 2024

Reply from BioCare

Dear Gareth,

thank you for your 5 star feedback.

We are delighted that you had a positive online experience! Our E Commerce will be happy to read your review.

Please enjoy your products.

Kind regards,
BioCare Customer Service Team

Rated 5 out of 5 stars

So I've been taking the Biocare…

So I've been taking the Biocare collagen for 3 weeks now and already see a difference in my skin and my hair growth. My skin is refreshed, smooth and bouncier, I've had comments that my skin glows. I have also noticed my hair is growing a lot quicker and is much healthier in appearance. I've tried all sorts of products before but this one I will definitely be continuing with. I mix it with a bit of squash and gulp it in one, the flavour isn't awful but the squash helps. Give it a go you will not be disappointed.

Date of experience: July 22, 2024

Reply from BioCare

Dear Emma,

thank you for taking the time to leave a 5 star review.

We are really happy to see that our liquid supplements have a positive impact on you.
Our flexible range of products have been created to meet the nutritional needs of each individual should that be in capsules, liquids or powders the nutrients are in their most bio-available forms.

Thank you for your feedback and your custom, we appreciate it!

Kind regards,
BioCare Customer Care Team