Reply from BR
Dear Mamunul 🎈
Woah, what an awesome review!
Our favorite thing in the whole world is happy customers, and we just can’t wait to see you again. 😍
Have an amazing day! 💂♂️
Kindest regards
Malene
BR
Company activitySee all
Reviews4.0
12,765 total
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Very poor in-store service.
I went to the shop in Frederiksberg Centret, looking for this SpinOut 2-1 Scooter, and was told categorically that they didn't have it, even after showing the person there the website saying that they had it in stock. I left the shop, bought it online using my phone and went back there when it was ready for pick up and there it was, on the desk. Do not recommend looking for items in the store.
Date of experience: April 08, 2024
Reply from BR
Dear Gafaman
Thank you for your review!
We’re very sorry to hear about your recent experience at one of our stores. It should of course not be necessary to place an order for Click & Collect when you’re already in the store, ready to buy the item. We sincerely apologize that you were mistakenly told it was out of stock.
We’d like to follow up on the matter, and we’ve taken the liberty of sending you an email so we can find a solution.
Have a nice day!
Kindest regards
Malene
BR
I had ordered a gyngestativ wirh…
I had ordered a gyngestativ wirh accompanying gynges. 1. wirhout any sporing or Information it had been thrown in our indkørsel
2. even much worse: We had to male an urgent reklamation because the entire gyngestativ collapsed with my 2.5 year old daughter. It was damn farligt and the quality was so low that even the shrews were inside out.
After 2 weeks the gynge is still laying in our garden because i did not even get a reply! We sent fotos and everything with but no one reacts
Date of experience: June 14, 2023
Reply from BR
Dear Familie Bock
Thank you for your review.
We are very sorry to hear about your experience with the swingset and we are glad to hear that you daughter did not get hurt.
We have had a closer look at your inquiry. Our After Sales team has investigated the matter with our supplier as our supplier is an expert on the product.
Based on their investigation they have informed you os the following:
When setting up a swingset, it is important to follow the entire installations manual step by step. Based on the photos provided, the swingset has not been anchored correctly. Accordring to the installations manual it is the customers responsibility to ensure that all safety precautions have been made to ensure the safety of the children - this includes anchoring the swingset.
Since the swingset has been put into use before all steps in the instructions have been completed, we are forced to reject your complaint.
Kind regards
Matilde
BR
Crazy long delivery time
Crazy long delivery time. Ordered two items from their website. Both are marked as 100+ items in stock. But after 4 days with out any tracking nr. I contacted customer support. They then inform me that there is a 10 day delivery time and the items. As it is at their vendor. So they are advertising items to be in stock. When they are at their vendor 🤦 so not in stock. But false advertising. 😡
Date of experience: June 22, 2024
Reply from BR
Dear Toke
Thank you for your review.
We are sorry to hear about the thoughts and feelings this episode has left you with.
We have a wide range of products, and as a result, they ship from various locations, including directly from our vendors.
Please note that the availability of products on our website is dependent on our vendors' current inventory. While we do not have control over the delivery time in these cases, we always provide the expected delivery date on the order confirmation.
Have a nice day.
Kind regards
Malene
BR
Even if my bank generand issues with…
Even if my bank generand issues with the payment the delivery was performed and the payment could be done later. The Communication with support was excellent, and the delivery was performed in time.
Regards
Rodica
Date of experience: December 08, 2022
Reply from BR
Dear Rodica
Thank you for your review.
We are delighted to hear that you've had a good experience with our customer service.
We hope to see you again soon.
Have a really nice day.
Regards,
Lia
BR
Crazy long delivery times.
Bought a present 03 Dec. Delivery confirmation 20 Dec.
On the website they state 100+ on stock. How can a webshop be so useless with delivery. Order cancelled.
Date of experience: December 02, 2022
Reply from BR
Dear Marnus
Thanks so much for your review!
It’s true that our delivery times are longer at the minute. The holiday season is upon us, and our awesome guests are ordering a ton of cool gifts for their loved ones. This means that the BR factory is even busier than usual, as is our warehouse that ships out all the packages.
Even though our mates at the warehouse have put on their best running shoes, they can still only move at human speed, and the great quantity of incoming orders is unfortunately resulting in slightly longer delivery times than usual.
We of course always do our best to get every little thing shipped out as quickly as we possibly can, and delivery times can vary across the month of December.
Our best advice is to double check the expected delivery date when all your stuff is in your basket, so you have an idea of what to expect.
We hope you’ve found what you needed - either with us or somewhere else.
Kindest regards
Pernille
BR
Really good in store customer service
Really good in store customer service. When ordering online there is no chance to get the reward stickers but they gave them to me in store when showing onlonr purchase receipt.
Date of experience: June 10, 2023
Reply from BR
Dear Amy,
Whoa, what an awesome review!
Our favorite thing in the whole world is happy customers, and we just can’t wait to see you again 🎈️
Have an amazing day!
Kindest regards
Helene
BR 💂️
Changed the trampoline
I have bought a trampoline. Then assembled its frame and realised that it doesn't fit my available space. I packed it again, brought back to the store. As soon as I told the story they shifted it with a smaller one without questioning. The staff was very helpful and friendly. Thank you
Date of experience: April 17, 2024
Reply from BR
Dear Fikret
Wooow, 5 stars? Thanks!
We’re so happy you’ve had such a good time with us. We’ll be ready with open arms to welcome you back for your next visit.
Have a great day ☀️
Kindest regards
Lia
BR
Levering
At få besked om tidspunktet for levering i et fire timers interval og sms en halv time før
Date of experience: March 03, 2024
Reply from BR
Kære Karen
Wauw, hvor er vi glade for de funklende stjerner!
Vi er simpelthen så glade for at høre, at du har haft sådan en god oplevelse med leveringen, og at du blev godt informeret hele vejen.
Vi glæder os sådan til I kommer på besøg igen.
Ha’ en skøn dag!
De bedste hilsner
Pernille
BR 💂♂️
Can’t really say
Can’t really say. Haven’t gotten any gift yet.
Update: I did get the package and everything’s fine! Before I got it, I also got an email saying that they hadn’t forgotten about me which was nice.
Date of experience: December 10, 2023
Reply from BR
Hi Heather
Thank you for your review.
The email you’ve received is sent out automatically when your order begins processing. You’re of course welcome to save your review until the item has been safely delivered.
We hope you’ll enjoy the items once they’re with you.
Have a nice day.
Kindest regards
Pernille
BR 💂♂️
Glad for at handle hos BR Holbæk
Glad for at handle hos BR Holbæk. Fantastisk sted som er meget kunde som 1 prioritet
Date of experience: December 07, 2023
Reply from BR
Kære Julie 🎈
Jubii, det er da bare en dejlig anmeldelse. ⭐⭐⭐⭐⭐
Vi elsker glade gæster og vi vil gøre vores bedste for, at du altid får en god oplevelse hos os.
Du ønskes en skøn dag. 💂♂️
De bedste hilsner
Malene
BR
Alt for lang leveringstid
Alt for lang leveringstid, sen info om at varen ikke kan leveres.
Date of experience: December 19, 2023
Reply from BR
Kære Birgit
Tak for din anmeldelse.
Vi forstår til fulde din undren. Det er korrekt, at vores leveringstider er forlænget. Det skyldes, at vores skønne gæster bestiller en masse gaver hjem, og at der derfor er fuld fart på BR fabrikken og ikke mindst vores lager, hvor alle varer bliver pakket. Vores bedste råd er at tjekke den forventede leveringsdato, når varerne er lagt i kurven, så man er klar over, hvad man kan forvente.
Med det sagt, så er vi selvfølgelig enormt ærgerlige over at høre, at dine legesager alligevel endte med at være udsolgt.
Vi har lige taget et kig på din ordre, og kan se, at vi desværre har haft en optællingsfejl på vores lager - og det er den fejl som desværre har resulteret i, at en eller flere af de seje legesager er blevet meldt udsolgt.
Det er bestemt ikke den service du med rette kan forvente som kunde hos os - og slet ikke her i den søde juletid, hvor pakkerne ofte betyder lidt ekstra - så det må du ganske enkelt undskylde.
Vi håber du kan finde noget andet sejt i vores store udvalg.
De bedste hilsner
Christine
BR 💂♂️
Super god behandling både med click og…
Super god behandling både med click og collect og i butikken med en ombytning
Date of experience: December 07, 2023
Reply from BR
Kære Kirstine 🎈
Wauw, hvor er det bare en dejlig anmeldelse!
Det er smadderskønt at høre at du har haft så gode oplevelser i vores magiske butikker! 💂♂️
Vi glæder os til at se dig igen.
De bedste hilsner
Malene
BR
Super super hurtig click and collect🤩vi…
Super super hurtig click and collect🤩vi taler under 10 min. Godt udvalg
Date of experience: November 30, 2023
Reply from BR
Kære Henriette
Tusind tak for din anmeldelse.
Det er smadderdejligt at høre, at vores legekammerater kom lynhurtigt gennem labyrinten og fik pakket dine nye seje legesager på kun 10 minutter! 🤩
Vi glæder os til at tage imod dig igen næste gang.
Ha' en fantastisk dag!
De bedste hilsner
Pernille
BR 💂♂️
Sorry apologies rob from British gas…
Sorry apologies rob from British gas you weren't a waste of time
Date of experience: January 29, 2023
Reply from BR
Hello Carole
Thank you for your review.
We are sorry to hear that you have experienced some issues.
We are not completely sure if it has anything to do with an order placed on our website BR.dk or if you have had this experience somewhere else.
If it is with us, then you are more than wlelome to contact our customerservice on kundeservice@br.dk
Kindest regards,
Matilde
BR
Intet at klage over
Intet at klage over, kom til tiden, god indpakning
Date of experience: November 21, 2023
Reply from BR
Halløjsa Annette,
Sikke en herlig anmeldelse - mange tak 🎈️
Vi er så glade for, at din seje ordre kom hurtigt med posten.
Vi håber, at de nye legesager bringer glæde.
De bedste hilsner
Helene
BR 💂️
Reply from BR
Kære Peter 🎈
Tusind tak for din anmeldelse!
Det er smadderdejligt at høre, at vores legekammerater kom lynhurtigt gennem labyrinten og fik pakket dine nye seje legesager i en fart.
Vi glæder os til at tage imod dig igen næste gang.
De bedste hilsner
Line
BR
Easy to order and great that you can…
Easy to order and great that you can pick up from so many locations :)
Date of experience: June 01, 2023
Reply from BR
Dear Scummpi
Thank you for your review. 🎈
It’s so nice to hear that our website gave you no trouble, and that it was lightning fast to find exactly the cool stuff you were looking for.
We’ll do our very best to make sure that you always have a great experience with us.
Have an amazing day! 💂♂️
Kindest regards
Malene
BR
God service og levering til det aftalte…
God service og levering til det aftalte tidspunkt
Date of experience: December 07, 2023
Reply from BR
Kære Lis
Wauw, hvor er vi glade for de funklende stjerner! 🤩
Vi er simpelthen så glade for at høre, at du har haft sådan en god oplevelse hos os, og så håber vi, at de nye legesager skaber masser af glæde.
Ha’ en skøn dag!
De bedste hilsner
Christine
BR 💂♂️
Click and Collect👎
Just my opinion, don´t charge for click and collect
Date of experience: December 02, 2023
Reply from BR
Dear Lars
Thank you for your review.
The reason for the Click & Collect fee is that our mates go around the store to collect all your items and pack them up for you to collect. It’s intended to cover the cost of ensuring that everything is ready to go when you get to the store.
The concept is an opportunity to reserve products from the store’s shelves so another guest won’t beat you to the toy you have your eye on. We ask that you collect your order on the same day or the next to ensure that orders don’t pile up on the shelves.
We hope your order finds you well.
Have a great day.
Kindest regards
Malene
BR