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CARiD.com Reviews

7,641  •  Great
TrustScore 4 out of 5

4.1

In the Auto Parts Store category

www.carid.com

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Rated 5 out of 5 stars

Just got Lloyd floor mats for my Kia…

Just got Lloyd floor mats for my Kia EV9. Prices were even better for same products when I bought 6 years ago. Except for driver side mat the Lloyd Ultimits look practically new, so excellent durability. Excellent descriptions and graphics made deciding easy and sure. This is my go-to source.

Date of experience: September 17, 2024

Reply from CARiD.com

Dear Jonathan,

We appreciate your kind words and are glad you found our products and service to be helpful. We strive to provide our customers with high-quality products and informative descriptions to make the decision-making process easier. Thank you for choosing us and for your continued support.

Thank you,
Consumer Relations

Rated 5 out of 5 stars

I would have to say Ron Garcia helped…

I would have to say Ron Garcia helped me out allot today on getting the correct parts. Overall with the chat support a sending me a direct link with it made it much easier to purchase a soon get it delivered. Thank again highly recommended.

Date of experience: September 18, 2024

Rated 5 out of 5 stars

Perfect fit

I just installed my new dash overlay and it fits perfectly and looks beautiful!!
My only complaint is that there was barely enough silicone adhesive, and I did soak the tube in hot water as instructions advised.
But I am very pleased, it was a quick and easy to install fix!
Thanks again
Herb

Date of experience: September 18, 2024

Rated 5 out of 5 stars

Exact fitment for all products.

I've done so much shopping with affirm.I love the fact that the customers can speak to a representative about a product to get full details before purchases.

Date of experience: September 17, 2024

Reply from CARiD.com

Dear Pascual,

Thank you for your kind words! We're thrilled to hear you enjoy using Affirm and appreciate the ability to speak with a representative before making a purchase. We strive to provide our customers with the best possible experience, and your feedback is valuable to us.

Thank you,
Consumer Relations

Rated 4 out of 5 stars

5 star

Only reason no 5 star is I got the survey to rate you before any order info or updates so not fair to rate this early in the process.

Date of experience: September 18, 2024

Rated 4 out of 5 stars

You shipped quick but FedEx said be here Friday, but show up on Monday and it was bend, going to try to straight it out and hope it works if not will let's you know.

You shipped out quickly and FedEx didn't deliver when said so, and then it was bend, fiqure it got bend during shipping, don't know which, but going try to bend it out and used it. Let's you know if don't work out.

Date of experience: September 11, 2024

Reply from CARiD.com

Dear Sammy,

We understand your frustration with the damaged item and the delivery delay. We strive to ensure our products arrive in perfect condition and on time. We appreciate you trying to fix the issue and will be sure to pass your feedback along to our shipping team.

Thank you,
Consumer Relations

Rated 5 out of 5 stars

I initially submitted my order with the…

I initially submitted my order with the wrong size truck listed and Vif Count was so helpful in correcting the issue and helping me find the correct part and fix my order. Very pleasant to work with on the phone.

Date of experience: September 16, 2024

Reply from CARiD.com

Dear Sherry,

We appreciate you taking the time to share your positive experience. We're glad to hear that you found our team helpful and that we were able to assist you in finding the correct part. We strive to provide excellent customer service and we're happy to hear that we met your expectations.

Thank you,
Consumer Relations

Rated 5 out of 5 stars

Customer Appreciation When I placed my order Randall walked…

When I placed my order Randall walked me through the correct items for my cars to exact fit. My Order was placed and checkout was a breeze with the knowledge of Carid associate Randall helping me on the phone while I was on the Carid website.

Date of experience: September 16, 2024

Reply from CARiD.com

Dear James,

We appreciate you taking the time to share your positive experience. It's wonderful to hear that Randall provided such helpful and knowledgeable assistance with your order. We strive to provide our customers with the best possible service, and we're glad that Randall was able to make your experience so smooth.

Thank you,
Consumer Relations

Rated 5 out of 5 stars

When it comes to price and availability…

When it comes to price and availability Carid is very hard to beat! You have so many products that are specific to my car and I appreciate the fast shipping as well.

Date of experience: September 17, 2024

Reply from CARiD.com

Dear John,

We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that you've found our prices and selection to be competitive and that you've appreciated our fast shipping. We strive to provide a wide range of products and excellent service, and we're delighted that we've met your expectations.

Thank you,
Consumer Relations

Rated 5 out of 5 stars

A Google search for my part turned up…

A Google search for my part turned up your site with the part info. Easy. Price was fair and ordering was easy. Only issue is they sent text for order confirmation but order went through before I could give them the number so I wasn't sure if there was an order problem.

Date of experience: September 15, 2024

Reply from CARiD.com

Dear Mort,

We appreciate you taking the time to share your experience. We're glad you found our site easy to use and that the price was fair. We understand your concern about the order confirmation text message. We're always looking for ways to improve our communication and will take your feedback into consideration.

Thank you,
Consumer Relations

Rated 1 out of 5 stars

Almost a month I am still waiting for…

Almost a month I am still waiting for my last goddamn tire. I have called multiple times and spoke to customer service and I keep getting the same answer. You should have a tracking number by the end of today or tomorrow and I’ve heard this four times

Date of experience: August 28, 2024

Rated 5 out of 5 stars

Fast shipping

I'm still waiting for my order, but the tracking number said it will arrive tomorrow. Really fast. Thanks

Date of experience: September 17, 2024

Rated 1 out of 5 stars

Company scammed me out of a wheel and…

Company scammed me out of a wheel and tire package, they didn’t even give me a refund yet so I got my bank involved. What a rotten company. Absolutely no customer service if you buy wheels, there is no way to get help they avoid connecting you. They say they’re not allowed.
What did I just do?

Date of experience: September 04, 2024

Rated 1 out of 5 stars

Most fraudulent company in America.

Most fraudulent company in America.
BE AWARE THE POSITIVE REVIEWS ARE FROM RATINGS FARMS, THEY ARE ACTIVELY RIPPING PEOPLE OFF.
YOU HAVE BEEN WARNED, THIS COMPANY IS A SCAM AND WILL NOT SHIP OR REFUND YOUR MONEY.

LOOK AT THIS TRACKING,THEY MAIL IT TO THEMSELVES AND DONT SEND YOU ANYTHING.
UPS 1ZHF32630328490502

Date of experience: September 04, 2024

Reply from CARiD.com

Dear Robert,

We sincerely apologize for the inconvenience you've experienced with your wheels and tires order.
I see the package has been returned to the sender. Your case has been escalated, and we are actively working on cancellation with the manufacturer. We understand the frustration and assure you that we are committed to resolving this issue. You can expect an update within 2-3 business days.
If you have any further questions or concerns, please don't hesitate to reach out to our customer service team for assistance.

Thank you,
Consumer Relations

Rated 5 out of 5 stars

Old school great customer experience!

Near instant name and account recognition, immediate processing without pop-up screens and extra attempts to get more out of a customer.
Simple and easy.

Date of experience: September 17, 2024

Reply from CARiD.com

Dear Chris,

We appreciate you taking the time to share your positive experience. We're glad you found our service simple and easy to use.

Thank you,
Consumer Relations

Rated 5 out of 5 stars

Great auto and truck parts and accessories store!

Prompt shipping directly to the muffler/exhaust shop, competitive prices, and excellent customer service guiding my product from purchase to delivery at the shop. Will definitely use CARiD for future accessory purchases for my 2024 Ford Bronco Sport!

Date of experience: September 16, 2024

Reply from CARiD.com

Dear Mike,

We appreciate your kind words and are thrilled to hear about your positive experience with our service. We strive to provide our customers with the best possible experience, and we're glad that you found our shipping, pricing, and customer service to be exceptional. We're committed to ensuring that your future accessory purchases are just as smooth and enjoyable.

Thank you,
Consumer Relations

Rated 1 out of 5 stars

I ordered an item on September 12

I ordered an item on September 12. You did not ship it until September 17. I hope I am able to receive the item when it finally ships as I was not intending the item to be shipped this late. Shipping costs were higher than I expected, and the item cost more than I had expected.

Date of experience: September 12, 2024