DPD Pakketservice Reviews 

Again and again, home delivery is just a myth. All the packages are goin somewhere else. Multimillion company cannot resolve this ?

Twice in one week, for two separate packages, I stayed home all day waiting for a delivery. In both instances, the tracking showed the package was out for delivery, only for the driver to skip my address entirely and drop the package at a service point right before it closed—meaning I couldn't even pick it up until the next day.
The tracking update claimed 'delivery was not possible.' This is simply untrue. I was home the entire day, and my front door camera confirms no attempt was ever made. Claiming an attempted delivery when the driver didn't even stop by is unacceptable service.

I was supposed to receive my order from Wildes Land today, and DPD notified me that the parcel would be delivered to my home between 1:00 PM and 3:00 PM. However, at 3:30 PM, I received a message stating that the courier couldn't reach me and the parcel would be left at a pickup point.
Now I have to go and collect it there.
This kind of dishonesty from the couriers isn't the first time this has happened, and it's outrageous!
It's Friday, and the courier was evidently in a huge rush to get home.
Don't use this lousy company!

I waited in for an expensive delivery of whisky only to receive an email that driver had called but I wasn't in. Well this was puzzling as the lights are on and my car is in the driveway. Then I looked at the photo that driver had taken. It is of a block of flats in the next street!

Package IS ALWAYS dropped at the front door without ringing the bell... So if buy something expensive, does not matter if you are home, they will not ring and will just drop the box and run like the flash. Customer service is a joke. Good luck if you need them.

The worst delivery company...
Unreliable and never on time.
You're ridiculous...
!!!

Extremely poor delivery and customer service.

The courier refused to bring my package up to the third floor and simply left it at the entrance of the apartment building. The package is heavy, and I am currently unable to carry heavy items myself, which is exactly why I contacted customer support to file a complaint.

I was connected to an agent named Joannes via live chat. Instead of helping me, he told me that he would not create a complaint and then abruptly closed the chat while I was still trying to resolve the issue.

Leaving a heavy package at the entrance of an apartment building is already unacceptable, but refusing to even register a complaint and ending the conversation like that makes the customer service experience even worse.

Very disappointing experience from both the courier and customer support.

I’ve had a heavy parcel delivered this morning. The man was disgusting he made some comment about hurrying up as I went to the door. When I opened the door he put it on my floor and walked off he never asked if I needed any help. He was very rude. Curry’s have used this company to deliver I think they are rubbish and should use another company

According to the tracking information, my package has been sitting at the delivery center for four days now. In total, it has been in transit for a full week. No one is even making an attempt to finally deliver it. Meanwhile, I’ve received several other packages—even from abroad! This was an URGENT order. Terrible service.
No one should work with delivery companies like this. Just look at all these reviews! I would have skipped this purchase if I had known exactly who would be delivering my items.

I am writing this to expose completely unacceptable service from DPD. I was at home all day waiting specifically for my parcel, only to receive a notification claiming that I "missed" the delivery.The driver did not knock, did not ring the doorbell, and made zero genuine effort to complete the delivery. This is a clear case of a phantom delivery attempt where the driver falsely logged that nobody was home just to avoid doing their job.DPD needs to hold its drivers accountable for lying to customers and falsifying delivery statuses.

DPD provides consistently poor service. Drivers often fail to deliver parcels to the recipient’s address, falsely claiming that no one was at home, and instead leave the parcels at pickup points. If a parcel is refused by the pickup point due to excessive weight, DPD simply returns it to the sender, creating unnecessary inconvenience and delays.

Title: Unacceptable service from DPD driver Hanish – Avoid and report!Review:I am writing this to publicly expose the shocking and frustrating service from a DPD courier named Hanish. For the second time now, this driver has completely wasted my time during a scheduled collection for a vacuum cleaner (Hoover).He rings the doorbell, claims he is here to collect/deliver, but completely fails to actually follow through or complete the job. He literally says he is at the door and then just leaves without doing anything.Organising these slots takes a massive amount of time out of my day. Hanish is actively playing with my time and showing zero respect for paying customers. As a customer, I expect to be treated with basic professionalism, but he is quite frankly a terrible delivery person. DPD needs to take immediate action regarding Hanish's
behavior. Absolutely furious

Second DPD order this week, differnent webshop, same shitty result. What a worthless company.

I'm staying home, but no delivery is ever made (we have 'missed' you). Instead the package is dumped at a pick-up point as usial, and while most points are full, the further and further you have to walk or bike. This is especially nasty with heavy packages.

How does DPD think it is morally oke to let the end-customer do the last part of the delivery work, but still collect money for home delivery? My time = als worth money, I have REALLY better things to do.

Webshops: stop using DPD or I will never buy from you again.

Yassir did perfect delivery at Nieuwe Hoogstraat in Amsterdam! I had a big heave box delivered but was not there and he did the effort for me and delivered at the neighbors. And he sent me a message by what’s app with this delivery information. Soooo very happy with that! Thank you sooooo much for all your great help Yassir! Five stars! Thank you again!

Absolutely poor service, delivery often below every criticism. The DPD website states that the parcel was received four days ago and was scheduled for delivery the next business day; unfortunately, making a promise is one thing, but keeping it is quite another. I still haven't received the parcel, and I have no idea when I will. Neither the seller nor the couriers seem to realize the serious negative consequences such delays or failures to deliver can cause.

The service Is absolutely sub par.

1- they anticipated the delivery day last minute so I couldn't be home
2- they delivered to neighbors without specify which ones, so had to spend one hour going door by door asking for it
3- reached out to DPD support for help track where my package was delivered and 7 days later I still haven't received a response
3- they had ended up delivering to a cafe. The personnel told me the driver didn't even tell them he was delivering for me, just dropped the box and left

Please stop hiring this company for deliveries

My package from UK arrived on 03-09 in The Netherlands and was supposed to be delivered to a parcel locker. Now, eight days later, I have received 6 times! the message that the package could not be delivered because the parcel locker is locked. I called the DPD Customer Service twice and the message was we are not able to arrange a different delivery address. Today the package was supposed to be sent to the parcel locker for the seventh time, but I received a message saying sorry we didn't have time to deliver the package. What a nightmare.

We were home, but the driver falsely claimed that nobody was there. This is not the first time this has happened. It seems the drivers simply lie about attempting delivery instead of doing their job. Extremely disappointing and unacceptable service.

Despite saying they would email me a PIN for my delivery, no PIN was sent so the parcel was returned. DPD customer support could not help (and I found them very difficult to understand).