403 total
Having my own agent , Osman, is the biggest advantage, of Key Tours. After 20 some trips, we know we each other well, and each holds the other in high regard. Together, we listen, and learn from our clients
then match expectations with a bespoke trip within their budget. I have some couples who have worked with us for over 10 trips!
Date of experience: August 28, 2024
Great Experience! Thomas was very helpful with planning everything from hotels to tours. Highly recommend!
Date of experience: August 13, 2024
I have been a travel advisor for 40 years but worked with Keytours Vacations for the first time, based on a recommendation from a fellow travel agent and friend.
Keytours offers so many options, a lot of flexibility, and the agent with whom I worked was very responsive, knowledgeable and friendly.
Date of experience: August 16, 2024
Osman is 5 stars and above. I've been working with him for many years and I find that he's always knowledgeable and accommodating. I have total faith in Keytours, can't recommend more highly and only fabulous thing to say about Osman. He's phenomenal.
Date of experience: July 31, 2024
We went with KeyTours after reading how good their reviews on Trustpilot were compared to some of the reviews of a different online agency with whom we had started planning. We sure are glad we went with KeyTours. Our agent was very responsive to our wishes, he was very helpful with planning and ideas. But most importantly, the trip was wonderful. KeyTours can't fix airline delays, but it was wonderful to see our driver holding up a sign for us even when we landed 3 or 4 hours late. Our hotel rooms were exactly as we dreamed (no disappointments when we booked in). Our agent booked us a couple of local tours and the guides we had were very informative, very well trained, and made our museum and other efforts to understand local culture much more worthwhile. We even had KeyTours step up for us and got us a small refund when United Airlines cancelled our Sunday afternoon flight leaving us stranded in NJ. (oh, the horror!).
Date of experience: July 16, 2024
I worked with Vicki Sachs at KeyTours for my most recent clients' Europe trip.
From start to finish, my overall experience was excellent! From trip planning, variety of available destinations as well as excursions and communication.
Vicki is very knowledgeable, listens and communicates promptly. She helped me build the perfect itinerary for my clients and executed everything perfectly.
My clients' overall experience was excellent and we were able to fulfill a bucket list trip for them. I will definitely use KeyTours again and will request Vicki
Date of experience: June 24, 2024
As a travel professional, I always work with suppliers that can provide excellent customer service to my clients. I had such a wonderful experience with my Keytours contact. Everything went smoothly and my clients were so happy. Top notch customer service!
Date of experience: July 29, 2024
Esin is always great to work with....as a travel agent it is so nice to have someone who cares ....she takes care of all the details and makes sure that her clients don't have any issues or worries! Even makes sure to send any last minute updates as needed! Will always trust her to help with my clients travel needs. Key tours offers great options for travel agents and our clients!
Date of experience: July 29, 2024
It has been wonderful working with both Brooke H & Tuba on multiple Europe trips for my clients. The three that have traveled so far came back with rave reviews - Hotels, tours, car service, etc has all been very successful. I'm extremely pleased with the feedback and grateful to them for their quality service. I'm a worrier when clients travel and I've been put at ease for all the upcoming trips we've put together. I look forward to continuing our partnership!
Date of experience: June 03, 2024
Great supplier for travel agents to work with. Lots of options that I can piece together and amazing trip for my clients to book multiple countries at once.
Date of experience: July 23, 2024
I had an excellent experience working with Thomas Mathis at Keytours customizing a 3 week trip to Italy and Germany. The process of obtaining and finalizing the itinerary to fit exactly what my clients wanted in terms of cities, accommodations, tours, and transportation went very smoothly, and stayed in budget. I have been particularly impressed with the timely responses to all requests for changes or clarifications. I will definitely reach out to Keytours again!
Date of experience: August 02, 2024
Andreas planned an amazing trip through Argentina, Uruguay and Chile. We had 4 flights, 5 individual tours (tour guides), 2 group tours and 12 trips between airports and destinations that all went flawlessly. The trip exceeded our expectations by 1000%. Thank you Andreas for everything you did for this incredible trip that will forever be one of our favorites and such a beautiful memory.
Date of experience: May 15, 2024
I work with several suppliers and representatives and Brooke H is by far one of the most responsive, thoughtful and caring individuals I’ve worked with. She not only aims to tailor a trip to the needs of the customers but she will work with me to meet certain criteria needed for a trip. When edits are needed to finalize an itinerary, she does these efficiently so we can deposit and secure the trip components quickly. Brooke is a great resource and an asset to Keytours.
Date of experience: June 21, 2024
My experience with Osman and Keytours over the past couple years has been amazing. I am quick to receive client itineraries and quotes. Any adjustments are done expeditiously or with alternate suggestions benefiting my clients. Recently we had to deal with clients in destination with rail disruptions due to strikes beyond our control. Osman and his team were quick to resolve; providing clients with the best case options given the unfortunate circumstance. I am loyal to KeyYours as they have been a valuable tour operator, honest and great resource. Thank you now and in advance for all my future FIT bookings. -Ivy with Travel Bug
Date of experience: June 24, 2024
My clients RAVED about the entire trip. Vicki Sachs put together the anniversary trip they'll never forget. Everything exceeded their expectations. It was over the top, total perfection.
Date of experience: June 11, 2024
I just started working with Keytours and have been very impressed. I have enjoyed working with Osman. He responds to my emails and assists me with quotes very quickly. He is very knowledgeable and goes above and beyond for me and the clients. From now on, Keytours will be my go-to for trip planning!
Date of experience: June 26, 2024
Tuba at Keytours did an awesome job with hotel selection and then on 28Aug23 the UK air traffic system went down and she scrambled at the last minute to help us determine what we could do for the clients.
I appreciate the one on one assistance and the availablity to assist clients at unusual times.
Karen at Travel Centre Boise Idaho.
Date of experience: August 28, 2023
We were pleased with every aspect of our trip. 4 Star accommodations in prime locations. Their customer service was Supreme. Esin was our representative and she was always responsive to our request. I look forward to working with Keytours and Esin again. I will be recommending Keytours to friends.
Date of experience: May 19, 2024
I am a travel agent and so depend greatly on the cooperation of tour operators in my business. For years now I have been working with Tuba on various bookings and there is no better consultant that I could dream of. She is so knowledgeable, clear and honest, I always trust her advice. Not once were my clients disappointed by what Tuba helps me book for them. Even at a week's notice Tuba can provide excellent planning and detailed itinerary. She is the best! Thank you, Tuba!
Date of experience: October 31, 2023
Esin of Keytours Vacations did an amazing job lining up excellent quality day tours on our trip to Paris, Normandy, London and Bradford, UK. She helped my sisters and I give our 86 year old mother her dream vacation of seeing so many wonderful sites in our two weeks we were over there. Can't thank her enough for all the work she put into planning and coordinating everything. We had a last minute tour cancellation which she handled with ease and got us another tour guide to see the most coveted Mont St. Michel. I highly recommend using her when you are looking to travel abroad.
Date of experience: September 16, 2022
