New Homes Mortgage Helpline Reviews

We are utterly disappointed and feel mistreated.

We started the process with this brokerage firm, relying on the reviews we found here, for the purchase of the house we planned to buy. However, from the beginning to the end of the process, we were completely let down. I am writing this review to warn others not to trust this firm's reviews as we did.

Throughout the process, we were not adequately updated. Documents we had already submitted were requested from us again three or four times. Despite repeatedly asking for updates and information about the process, our emails and calls were left unanswered, and we could not find anyone to speak to.

Later, they informed us that our application had been declined, likely due to their own mistake of failing to submit a document we had already sent. They said that if we resubmitted the document, our process would continue. However, we received a letter from the bank stating that our application had been canceled.

Unfortunately, these were the situations we faced during the process. If it were possible to give zero stars, I would. The excitement of buying our first home was completely ruined.

Date of experience: August 15, 2024

After a consultation with Lewis the mortgage advisor the rest of our journey was left to Megan the senior personal mortgage progresser. Megan kept us updated at each milestone from what was admittedly a very picky lender but was all worth it in the end.

Date of experience: April 26, 2024

Carly was extremely helpful throughout our application, the research she conducted prior to our meeting meant we were wasting very little time and she knew exactly was she was talking about when referring to our circumstances.
Felt the advice we received was clear, and in our best interest. Also speaking with her you can tell she understands the industry and where to look.
Will certainly use again and would be happy to refer anybody onto her.

Date of experience: March 01, 2024

My very first mortgage and NHMH were instrumental with their support despite the many hurdles along the way. They adapted at every juncture and delivered. I dealt with a number of people at the company including Megan T, Zoe B, Justina V and Scott F. They were all easy to communicate with and knowledgeable.

Date of experience: April 30, 2024

I don't normally write a review after only one step in a process but having had a really stressful week and trying to get some finance information out of someone else I came to NHM via a happy accident. Within a couple of hours of me doing an online check I've had calls, had some questions answers and my mind has been settled. I am looking forward to the next stages of buying a house, rather than being terrified, thanks to Sarah

Date of experience: March 22, 2024

This is our second time using New Homes Group as we had such a good service last time. From our initial phone call with Megan, following through speaking on teams with Robin & Ashlee we cannot recommend this company enough. You’ve made the process so smooth and always been on hand to answer any questions, you’re all a real credit to the company and excel in customer service, which is rare to find these days!

Date of experience: March 14, 2024

Megan Taylor was absolutely brilliant! Megan was so helpful and all information was explained clearly and concisely. She was extremely efficient and got our application processed super quick! We would not hesitate to request for Megan’s help again. 5 star service from beginning to end. Megan deserves some form of recognition for the amazing job she does. Thank you again so much for all your assistance, Megan!

Date of experience: February 18, 2024

It wasn’t so easy to secure a mortgage for me as a self employed 67 year old female.
Julia Vernon and Errol Zajac-Jones have been amazing at all times. I have an agreed mortgage offer in place thanks to their skills.
Julia in particular kept me informed with regular updates, even on her day off !
I thoroughly recommend this service. Professional, enthusiastic and reassuring when the going gets tough. Thanks to the Team

Date of experience: April 03, 2024

The advisor I spoke with was so patient and very friendly. Henna just raised the bar of customer service! Henna spoke with so much grace and explained the intricacies of mortgage to me and I can confidently say I now understand what the journey looks like end-to-end. Oh did I mention that Heena has a great sense of humour 😀.

Date of experience: April 29, 2024

We are the first time buyers and it was a great service with quick response. Very friendly and responsive staff who patiently answered all our questions. Team is extremely efficient and got our application processed quickly. I would like to thank Nina Thomas, Emma Vince and Julia Vernon who has helped us through the whole process. Definitely worth recommended to others who are looking to buy a house.

Date of experience: February 23, 2024

Absolutely phenomenal service from Lewis Jackson and Esha Tabasum. I was recommended by a friend and am very grateful for that.I couldn’t thank Lewis enough for taking his time to explain things better and my journey very easy. Lewis you’re the best.👍👍🤩

Date of experience: June 03, 2024

Have to say from start to finish the experience I had with New Homes Mortgage Helpline was spot on.

I think I hit the jackpot with Raabia who answered my call, She was on point, honest, kept to any call back within the minute. The advice and follow up information was what was needed, and really has made the process so far fault free.

Really appreciated Raabia time and effort in going off and finding all information, carry out of evaluations and then coming back with what was needed within a couple of hours.

Highly recommended company and makes buying a home that bit less stressful.

Date of experience: March 28, 2024

The service that NHMH provided was excellent! Michaela was so efficient and kept in constant communication with updates which took any stress off myself. Lisa was incredibly patient and talked me through the process really thoroughly so I understood. Both were so personable and made a big task seem much more manageable, thank you!

Date of experience: March 15, 2024

Michaela has kept us updated every step of the way during the process of our mortgage application. So pleased with the prompt professional service received. She has answered all of our questions and processed the offer very quickly and efficiently. Very happy with this service

Date of experience: March 18, 2024

First time ever dropping a review…

My experience with New Homes Mortgage Helpline (especially Sharon Hall and Julia) was super smooth and helpful. As a first time buyer she held my hands through the process ensuring I also get a great Mortgage deal.

I definitely recommend!!

Date of experience: April 15, 2024

We recently used Chris Blades as our advisor. He was professional, efficient, prompt with his responses to all of our queries and emails. He was a friendly face and voice to lead us through the process.

We would love to recommend him and point people in his direction when using NHMH

Date of experience: April 18, 2024

This company is doing a great job helping people who have little knowledge about finance to acquire their mortgages.
Michaela Withers and Scott Fisher talked me through the process and helped me to acquire my mortgage. She made a difficult situation look easy. I was very appreciative of her guidance.

Date of experience: April 04, 2024

As first time buyers the process would have been very overwhelming without the help of the NHM Team, from our first contact with Leah, then Charlie and Megan.

Megan has taken great care of our cases, keeping intouch with regular updates. Megan was always on hand to answer and questions we had. Thank you so much for everything and making being a first time buyer a lot less stressful.

Date of experience: March 01, 2024

My wife and I have just spoken with Kyle at NHMH provisionally to get an agreement in principal so as to put a reserve on a new home. He made the process very easy and was very pleasant to chat to, even laughing at some of my wise-cracks. He was very efficient and returned a decision in much less time than originally estimated, allowing us to excitedly proceed with the next stage of our dream purchase.
Many thanks Kyle, and NHMH and best wishes

Date of experience: February 08, 2024

Charlie at NHMH was brilliant. He was attentive, friendly and extremely knowledgeable. He spoke with us in a language that was professional, patient and understanding; treated us like humans rather than “just another customer”. Well done and thank you, customer service is still alive!!!

Date of experience: April 08, 2024