I bought a MacBook Pro to Okamac and I wasn't very happy with it and they replaced it with a newer Mac for a very convenient price difference. They stated Correct State, État correct, but it looks alm... See more
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I ordered a 14" MacBook from OKAMAC, and the support process has been a highly frustrating loop lasting nearly 3 weeks due to a total lack of internal communication.First, they sent an entirely incorr... See more
I ordered a MacBook Pro 14" 2023 - M2 Pro chip - 16 GB Memory - 2Tb storage. Computer was delivered quicker than expected. It was a resell, but came perfect condition, like new. No operation problems.... See more
Company replied
J'ai eu une excellente expérience avec Okamac pour la deuxième fois. La communication était gentille et précise, et la façon dont ils ont entièrement réparé et même esthétiquement réparé ma machine... See more
Company details
- Computer and Accessories Store
- Computer Desk Store
- Computer Store
- Electronics Vending Machine
- Used Appliance Store
- Used Computer Store
About Okamac
Written by the company
Okamac.com est la boutique en ligne de la société Okamac, leader européen des Mac reconditionnés en France.
Nous sommes spécialisés dans le reconditionnement des ordinateurs Apple depuis plus de 10 ans.
Sur notre site retrouvez nos :
La batterie est garantie à 80% minimim de sa capacité initiale.
Chaque pièce défectueuse est changée afin d’être remplacée par une pièce fonctionnelle.
Tous nos Mac disposent d’une garantie minimum de 12 mois.
Sur notre site Okamac.com, nous proposons nos Mac dans 4 grades esthétiques différents.
Le grade esthétique n'a aucun impact sur le fonctionnement de la machine. Tous nos ordinateurs sont 100% fonctionnels.
Le grade correspond à l’apparence de la machine. En fonction de celui-ci des traces d’une précédente utilisation sont plus ou moins visibiles (présence de rayure sur la coque, légère trace sur l’écran…)
Une question ou une demande d'information ? Appelez nous au 02.41.24.80.04. Le numéro est gratuit et promis nous sommes aussi sympas que professionnels.
Contact info
4 Rue de la Forgerie, 49480, Verrières-en-Anjou, France
- +33 2 41 24 80 04
- contact@okamac.com
- www.okamac.com
4.3
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 67% of negative reviews
Typically replies within 2 weeks
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Nearly 3 weeks of administrative delays, mixed-up paperwork, and conflicting support
I ordered a 14" MacBook from OKAMAC, and the support process has been a highly frustrating loop lasting nearly 3 weeks due to a total lack of internal communication.First, they sent an entirely incorrect 16" machine alongside an invoice that did not match my order or the physical unit. After a slow email chain, they agreed to an exchange. However, the customer service team then sent me an incorrect UPS return label belonging to a completely different customer in Belgium, followed by another label with major typos in my Portuguese delivery address.Despite these logistical issues, I successfully returned the incorrect MacBook, and tracking shows it was delivered back to their French workshop.On September 14th, agent Ophélie formally confirmed that my correct replacement unit (14" M2 Max, 64GB RAM, 1TB SSD) was in preparation and that a €44 partial refund was approved. Yet, less than 24 hours later, another agent named Clément messaged me completely contradicting his colleague, acting as if no agreement had been made.OKAMAC currently has my money (€1,794) and the returned machine, yet I am still waiting for a tracking number due to their internal administrative mix-ups. I hope a supervisor can step in, look at the active logs from September 14th, and ship my machine. Order #BLFBEBXJJ
August 24, 2026
Unprompted review
Reply from Okamac
Hello Favour,
Thank you very much for your comment 😊
I hope you like the Mac and that you get plenty of use out of it! 🚀
I hope you have a lovely day,
Margaux
I ordered a MacBook Pro 14" 2023
I ordered a MacBook Pro 14" 2023 - M2 Pro chip - 16 GB Memory - 2Tb storage. Computer was delivered quicker than expected. It was a resell, but came perfect condition, like new. No operation problems.
June 10, 2026
Reply from Okamac
Hello Kelsey,
Thank you very much for taking the time to share your feedback – we’re delighted to hear from you! 😇
Please do remember that our customer service team is here to help if you encounter any issues.
You can contact us by email or by phone on +33 (0)2 41 24 80 04 👩💻
Have a lovely day,
Margaux
I ordered a macbook air 2021
I ordered a macbook air 2021, it was great, but there was a problem. The one and only image reterdation, alomost like a brun in, so i contacted costumer service and the response was very quick and helpful, I ended up sending the laptop back to be fixed, I have send it on Monday and got it back the same week on Friday. So thats a one good job for Ophélie from costumer servece and tehnicions for fixing it under the refund.
June 11, 2026
Unprompted review
Reply from Okamac
Hello Tjaž,
Thank you for taking the time to provide us with your feedback! ☀️
I’m delighted to hear that you were satisfied with the service you received for your MacBook Air and that our responsiveness—both from customer service and the repair shop—met your expectations.
Your message will also be shared with our technicians, who will be happy to know that their work was appreciated.
Thank you again for your trust and for your recommendation.
Ophélie
Extremely disappointing experience with…
Extremely disappointing experience with Okamac.
I purchased a device through Refurbed, with Okamac as the seller. During checkout, the price was displayed as VAT-inclusive. After entering a valid EU VAT number, the price was not reduced, but the invoice was later issued with 0% VAT. In practice, this means I paid the full gross price while receiving a 0% VAT invoice.
What makes this worse is that their support previously acknowledged that normally the price should be recalculated to net after entering a valid VAT number, and that in my case there had been a checkout issue where the gross amount was still charged. A 10% refund was offered, which clearly showed that they understood something had gone wrong. However, when I requested the proper correction corresponding to the VAT difference, they suddenly changed their position and claimed everything was correct.
This is not transparent, not professional, and not acceptable for a business purchase. A B2B customer should not be charged a VAT-inclusive price and then receive a 0% VAT invoice without the price being reduced accordingly.
The handling of the case has been slow, inconsistent, and frustrating. Instead of taking responsibility or coordinating properly with Refurbed, the responsibility keeps being pushed around while the customer is left with the financial loss.
I would not recommend Okamac for business purchases. Based on this experience, their VAT handling and customer support are not reliable.
June 10, 2026
Unprompted review
Reply from Okamac
Hello Alexander,
Thank you for taking the time to share your experience.
We are truly sorry that this situation has been a source of frustration.
After reviewing your case, we would like to clarify that all VAT management, invoicing, and commercial gestures are handled directly by Refurbed. As a seller, we unfortunately have no control over their payment process, their invoicing system, or the commercial refunds they decide to issue.
Throughout this process, however, we have taken the necessary steps to forward your requests to their teams and follow up on your claim to ensure you receive a response as soon as possible.
Following a review by their finance department, Refurbed confirmed that the amount paid did indeed match the net amount and, as a goodwill gesture, issued a refund of 10% of your order total.
We understand that this situation may have been confusing and apologize for any misunderstandings that arose.
We are, of course, available to assist you with any questions regarding your device or your order.
Best regards,
Ophélie
Poor support
I purchased a MacBook pro from them in 2024, the battery and screen started to fail after 4 months . the Macbook was returned to them and a new battery and screen fitted. exactly 12 months later the battery has failed again and they will not accept any responsility.
June 4, 2026
Unprompted review
Reply from Okamac
Hello Dale,
Thank you for taking the time to share your feedback.
We are sorry to learn that you are disappointed with your experience.
As you mentioned, your MacBook was returned to our workshop in 2025, where the battery and display were replaced under warranty. Unfortunately, the new issue was reported in June 2026, after both the commercial warranty and the statutory warranty had expired.
Had the fault been reported before the end of the warranty period, we would of course have arranged a new inspection and handled the issue under warranty. However, as the warranty had already expired when the new battery failure was reported, we are unfortunately unable to provide a further repair free of charge.
We understand that this situation is frustrating, especially as you experienced a previous battery issue, and we sincerely regret that we are unable to offer the solution you were hoping for.
Kind regards,
Margaux
Reply from Okamac
Hello Giuseppe,
We’re delighted to hear that you’re having such a great experience with your Mac! 😊
Our customer service team is here to help if you need anything or would like some advice, either by email or over the phone ☎️
Have a lovely day,
Margaux ✨
As always the MacBook is in perfect condition
As always the MacBook is in perfect state, arrived very quickly, great reliable service. Okamac is my go-to company when buying a MacBook
April 9, 2026
Reply from Okamac
Hello Katarina,
Thank you so much for your continued trust and loyalty! We're delighted to hear that your MacBook arrived quickly and in perfect condition once again.
Knowing that Okamac has become your go-to company for purchasing MacBooks means a lot to our team 👫
We truly appreciate your support and look forward to helping you with your future Apple purchases.
Enjoy your MacBook! 🍏💚
Ophélie
Excellent experience with Okamac from start to finish
Excellent experience with Okamac from start to finish.
I purchased a refurbished MacBook Pro 16” M1 Pro (32 GB RAM) from Slovenia and the entire process exceeded my expectations.
The support team was extremely responsive, friendly, and professional throughout all my questions before purchase. Shipping with DHL Express from France to Slovenia was incredibly fast — the laptop arrived safely packed in only a couple of days.
The packaging, setup instructions, keyboard customization, and even the small candy gift inside the box showed real attention to customer experience.
Most importantly, the MacBook itself arrived in very good condition and worked perfectly after careful testing.
Overall, this was one of the best online shopping experiences I have had in years.
I would absolutely recommend Okamac to anyone looking for a refurbished Apple device.
May 15, 2026
Unprompted review
Reply from Okamac
Hello Andrej,
Thank you so much for your kind words and for taking the time to share your experience 💚
Reading reviews like yours genuinely makes our day. We put a lot of care into every order, so knowing that it was felt all the way to Slovenia means a lot to the whole team 🌈
We hope your new MacBook will accompany you for many great projects.
Thank you again for your trust and welcome to the Okamac family 🍏
Kind regards,
Margaux 🇸🇮
Good stuff WIP
Good stuff WIP
Okamac delivers good machines for a very good prize, but they need to polish their delivery. What is important is that they care to do the right thing and they make it right. They are working on improving their delivery and I'm confident they will get there.
April 28, 2026
Reply from Okamac
Hello,
Thank you for your honest feedback and for recognizing both the quality of our machines and our commitment to making things right.
We know there’s still room for improvement on the delivery side, and comments like yours help us move forward in the right direction. What matters most to us is always taking care of our customers when something doesn’t go perfectly.
Thanks again for your trust and encouragement — we’re working hard to make every experience even smoother 💚
Have a nice day,
Sophie
I'm very happy with the quality of the…
I'm very happy with the quality of the prodigy and the efficient delivery
March 18, 2026
Reply from Okamac
Hello Ciaran,
Thank you very much for your review! ✨
We’re delighted that you’ve been completely satisfied with your experience at Okamac! 😄
Have a lovely day,
Camille
Extremely disappointing
Extremely disappointing. At first I was pleased with my purchase and experience, until I had a problem with the new battery and had to make use of the warranty. Although the customer response was quick, which I appreciated, everything else was adisappointment. Nothing was done to the battery even it though it was faulty (I've had new batteries installed on Macbooks so l am completely aware how they should ACTUALLY behave) and instead I was told there was nothing wrong and that it was normal. My macbook came back dusty and still in recovery mode and the charger wasn't secured in the package at all.
In total I lost access to my laptop for over 2 weeks only for nothing to be resolved.
March 6, 2026
Unprompted review
Reply from Okamac
Hello Inês,
We are truly sorry to read your feedback and understand your disappointment regarding this repair.
We regret the time your MacBook was out of service, as well as the fact that the solution provided did not meet your expectations. We are also sorry about the circumstances surrounding the return of the device.
For our part, we have tried to contact you on several occasions to discuss the matter and find a suitable solution together, but unfortunately we have not received a response from you. This complicates the progress of the case and makes it difficult to reach a satisfactory solution.
However, we remain committed to providing you with the best possible support. We are therefore available should you wish to get back in touch with us.
Kind regards,
Margaux
Reply from Okamac
Hello,
Thank you so much for your lovely review!
I’ll be sure to pass on your feedback to the whole team 😊
See you soon at Okamac,
Ophélie
Everything was great as always.
February 16, 2026
Reply from Okamac
Hello César,
Thank you so much for your loyalty and for your very kind review 🥳
We’re delighted to count you among our loyal customers!
We hope this second purchase meets your expectations.
I hope you enjoy using this iMac 🚀
Have a lovely afternoon,
Ophélie
Satisfied
Great sales and nice website. Packaging and delivery were as agreed. In one word: perfect.
February 6, 2026
Reply from Okamac
Hello Hans,
Thank you very much for your review! 😊
We’re delighted that you’ve been completely satisfied with your experience at Okamac! 😄
Have a lovely day,
Dorian
Refuses to take responsibility
Refuses to take responsibility, and don't want to obey the laws of the countries they deal in. Do not buy from them, if you want a company that helps their customers.
March 11, 2026
Unprompted review
Reply from Okamac
Hello Mike,
We are truly sorry to hear this and understand your dissatisfaction.
Having reviewed your file, we regret to inform you that your device is no longer covered by the warranty. As such, we are unable to approve your request for repair.
We would, however, like to point out that we strictly adhere to the warranty terms and conditions, as well as the regulations in force in the countries where we operate.
We regret that we are unable to offer a solution in this specific case and remain at your disposal should you require any further information.
Kind regards,
Sophie
Okamac has wide selection of used Macbook Airs
Okamac had a lot of choices for used MacBook Airs, so I could choose exactly the right model with the right combination of RAM, HD, Processor, and condition for my purpose. With other resellers its often hard to find your preferred constellation. Ordering and shipping went fast and without a glitch.
February 27, 2026
Reply from Okamac
Hello Oliver,
Thank you very much for your feedback and 5-star rating!
We’re thrilled to hear that you found the Mac that meets your needs 😊
Indeed, we offer a wide range of devices to meet the needs of our customers across Europe 🌍
Have a great day,
Margaux
Reply from Okamac
Hello Matteo,
Thank you very much for your review! 😊
We are delighted that you are completely satisfied with your experience at Okamac! 😄
Have a lovely day,
Ophélie
Bought a imac and was waiting for it to…
Bought a imac and was waiting for it to be shipped and when called after several days they told we dont have it…
Cant trust them.
January 21, 2026
Reply from Okamac
Hello Petteri,
We’re sorry for the experience you had.
At the time of your order, we unfortunately encountered catalog synchronization issues on our website, which caused the same machine to appear available several times when it was actually no longer in stock. This is why your orders had to be cancelled.
After noticing the issue, our team did its best to find a suitable replacement device for you, but unfortunately we were not able to locate one that matched the configuration you selected.
As a result, we proceeded with a full refund as quickly as possible.
We completely understand your disappointment and sincerely apologize for the inconvenience caused. This situation was linked to a technical catalog issue that has since been addressed.
Kind regards,
Sophie
Room for improvement
The only thing that could be improved is that the keyboard option should be part of the selection process and not an afterthought involving emails back and forth after purchase.
February 24, 2026
Reply from Okamac
Hello Craig,
Thank you for your feedback 😊
You’re absolutely right — the keyboard layout is an important detail when choosing a device. We appreciate your suggestion about including it directly in the selection process instead of confirming it afterwards by email 💻
We’re always looking for ways to improve the buying experience, and comments like yours really help us move in the right direction.
Thanks again for your trust and for taking the time to share your thoughts!
Kind regards,
Sophie
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