PIURIFY Reviews 

John was very helpful with resolving the issue for me. He was polite and understanding. Great customer service and product.

The bottle box came completely destroyed and to top it off whenever I try to hit the button turn it on it will not turn on gotta tap like 15 times

I am a resident based in Malaysia out in Asia, and was intrigued by hydrogen water's health benefits, in particular on how it could actually benefit diabetics like myself. My confidence in buying Piurify water bottle was greatly heightened by the many positive reviews on Trustpilot, especially the ones on their great customer service.

Indeed, my own near 1-month correspondence and purchasing process dealing with JOHN, is simply outstanding, who was a real pleasure to deal with.

He was really patient, and answered to the point on all my myriad of questions via numerous Emails.

My near month long Email corespondence had nothing to do with hesitancy on my part, but rather the original purchase via Piurify's official Amazon store took way too long to process the order for delivery to my resident country, which JOHN himself was taken by surprise.

Luckily for me, I have a friend traveling to the US to visit his wife, and he was kind enough to agree to bring back 2 X Hydrogen water bottle generators JOHN suggested I cancel my Amazon order, and re-order on Piurify's website instead, so have my items delivered to my friend's wife's US resident address instead.

Besides helping ensure my ordered items' prompt delivery, which arrived within 2-3 days after I placed the order, JOHN also promised to oversee the refund of US$16.40 difference in my original Amazon order and Piurify website to my debit card.

To say JOHN is a credit to Piurify is an understatement!

In all my many experiences purchasing online and even in person, this has been BY FAR, the best Customer service experience I have enjoyed!

And I love purchasing from a company like Piurify, who not only stands by their products, but also CLEARLY took much pride, time amd effort in hiring and training such outstanding customer service staff like JOHN!

I definitely forsee myself as a repeat customer, even though I have yet to use my purchased Hydrogen water generator bottles, on account that my friend bringing them to me from his US trip is still not back.

But my confidence is high for both products will reach my hands in good shape, such is my trust in Piurify products and JOHN having overseen the items' delivery!

Experienced shipping issues. Customer service was very responsive and thorough. Everything was handled with efficiency and I am delighted with the service received!

I lost my USB charger and inquired how to purchase. I was grateful that they replaced it for free. John in customer service was really good and very patience with me even I’m delayed in replying to his email. I appreciate his professionalism. Thank you so much for your help again!

Had a problem with the base not turning on after about 4 months but piurify was quick to offer a replacement. Really enjoying the hydrogenated water. Notice a difference in energy and mood. Thanks so much!!

Packaging was great and instructions easy to follow. Any questions I had were immediately addressed by customer service. I'll stick with the company that offers such a wonderful warranty and super customer support.

I have already noticed that my energy level has increased. And I am drinking more water. It’s fast (5 minutes) and ready to drink.

Super helpful customer service. Great product troubleshooting tips. Great products and service.

I like the molecular hydrogen water, my skin is still tenting though so I am wondering if my hydration is improving.

PIURIFY Customer Support Team was patient, personable and responsive to ALL my concerns. More importantly, the HydroNator Water Bottle works exceptionally well…

My PIURIFY HydroGenerstor Water Bottle is amazing. It has worked as advertised…I have multiple ailments that it has addressed. I recommend getting this hydrogenated water bottle from PIURIFY!

Quicker than promised delivery

1. Product comes with everything but a power block, so you can not begin using the product right away.
2. Confusing messaging! The “Getting started” video says you can use other power cords, the brochure says not to.
3. The “Live Chat” feature on the website is not really live. The response is within 24 hours. It was a couple of days with questions about the type of power block before I using the product.
4. A message on the bottle in small type gives a rather ominous warning. This warning is not anywhere in the brochure. I missed seeing it. My husband noticed it and showed it to me.
It reads: ’IT IS FORBIDDEN TO PRODUCE HYDRATION MORE THAN TWICE IN 10 MINUTES” OK, I won’t. An explanation would be interesting and if it’s important or “forbidden”, stick that information in the brochure as well.
5. I’m charging the bottle for the first time right now. Again, instructions were confusing. In live chat, I was told not to have water in the bottle during the charging. So with the bottle empty, I plugged it in. Following the brochures instructions, It says “Press and hold the power button for 2 seconds”. When I did that, it started to go into a 5 minute hydration cycle! And you’re never to do that with an empty bottle. I could “live chat” again but know it would be another day before an explanation. It seems to be charging now without the button pushed. I’m disappointed with all the mixed message instructions!
6. On a positive note, The product’s packaging was excellent and I like the design of the bottle! It’s comfortable to hold with its sleek design. My husband also got one at the same time and we each have our own color bottle so that’s pretty nice. It’s too early to know if using it will have positive health effects but based on what we’ve read about drinking hydrogen water we are hopeful.
We also read other reviews about this product before our purchase and feel we made the best choice.

Great quality product. Superb battery life, can take to work and use throughout the day. Looks good too!

My Piurify water bottle stopped charging and would only show a red battery signal. I called customer service and spoke with a technician named John. He asked me to send him a picture of the bottle so they could diagnose the problem and either repair or replace it if necessary. He also reminded me to make sure I was using the original charging cord that came with the bottle.

When I checked my charging station, I realized it had been rearranged and I was using a quick-charging cord instead of the original cord. Since I honestly did not know what the original cord looked like, I simply stopped using the bottle.

Before the charging problem, I had been using my Piurify bottle two or three times a day and really enjoyed it.

What impressed me most was John’s persistence. Over the next several weeks, he continued to email me to see whether I had solved the problem. After about six weeks and three follow-up emails from him, I finally replied and asked what type of charging cord the bottle required.

John answered promptly. I found the proper USB-C cord, plugged it in, and immediately saw a blue battery signal. The bottle charged and is now working perfectly again.

If John had not taken the time to follow up with me, that bottle probably would still be sitting on my countertop as a non-functioning item and eventually would have ended up in storage.

Thank you, John, for your patience, persistence, and excellent customer service. We are fortunate to still have people like you who truly care about helping the customers they serve.

After using the PIURIFY hydrogen water bottle daily for some time, I can say without hesitation that this product has made a real difference in my life. My energy levels were noticeably and dramatically higher, my focus improved, and I felt better equipped to handle the demands of my workdays.

It wasn't until I lost the gasket on my bottle and went several weeks without it that I truly appreciated how much it had been doing for me. The difference was obvious and undeniable.

When I reached out to PIURIFY to ask about purchasing a replacement gasket, they didn't hesitate — they simply asked for my address and sent one out. No hassle, no charge, no runaround.

That kind of customer service is rare, and combined with a product that genuinely delivers on its promises, I couldn't recommend PIURIFY more highly. If you're on the fence, don't be. This is the real deal.

Overall great experience. I love this product, and when I had issues, I could email and get a replacement. Quick and very responsive.

A great costumer service with fast response and problem solving. I had a problem with the water filter malfunction, John answered me during the weekend and holiday, I did everything to solve the problem.

Excellent Product and Customer Service from Piurify

I’ve been very pleased with both Piurify’s Flask hydrogen water bottle and the company’s customer service. The Flask is a convenient design, easy to use, and simple for preparing hydrogen-infused water at home or on the go. It feels thoughtfully made and has quickly become a practical part of my daily routine.

What stood out most, was Piurify’s customer support. Their email responses were excellent—prompt, and genuinely helpful. My questions were answered quickly, with detailed information and a professional, friendly tone. It was reassuring to receive such fast and attentive assistance rather than having to wait days for a response.

The Flask is a solid product, and Piurify’s support makes the buying experience even better. I would gladly recommend both the bottle and the company to anyone considering a hydrogen water product.