6,455 total
This is the fourth time I have ordered from Priority (600, rack, tee shirts x 2). In each instance, the order was processed immediately, shipped within 24 hours, and received before promised. The ordering process itself was super easy and intuitive. I see no need to give Bezos any more of my money - Priority gives other businesses the model for beating Amazon at its own game.
Date of experience: October 21, 2024
Quick and detailed responses to my many questions. Even outside of regular business hours. The products I bought are better than expected. So happy with my new commuter bike!!!
Date of experience: November 07, 2024
The bike is awesome, very well made. There was some minor/accidental damage in shipping in which Priority shipped a replacement piece right away. Great bike!
Date of experience: August 07, 2024
The combination of the Gates Belt Drive and the Enviolo CVT is the perfect combination for my riding style. I am an older rider who rides 30-50 miles per week on mostly flat terrain. I never liked the derailleurs. I found them tedious and in constant need of adjustment to say nothing of the noise. So when I went shopping for a new bike about 3 years ago an internal "gear" set was a top priority. I purchased the Priority Continuum Onyx. The 380% gear range of the Enviolo is adequate for my riding, although I have purchased a 24T rear sprocket in order for me to make better use of the 380% range available on the Enviolo. "Gear" changing is a dream; seamless, quiet, and no need to alter my cadence to change gears. Priority Customer service has been excellent. We order a second Priority Bike, a Turi, about a year ago for my wife.
Date of experience: November 03, 2024
I felt compelled to write a review after receiving some excellent customer service from Christian over at Priority Bicycles. I ordered the Brilliant L Train with the 8 speed disc break from the online shop. The assembly was relatively simple, especially with the online video guides. The bike rides veeeeery smooth, which is great for commuting. The gears are different from my previous bike, so they're an adjustment for me personally, but they're much more straightforward than the double handlebar gears on my last bike.
However, the reason I wanted to write the review is because of the top notch customer service. My bike arrived on a Friday, I put it together over the weekend, and went on my first ride Monday. Unfortunately, by the time I got home, my back tire was flat. Bummer. On Tuesday, I emailed about possibly getting some replacement tubing, since the bike was so new. Less than an hour later, I got an email from Christian (please shout them out in the office for me; they were awesome!) offering to send me some new tubing OR if I wanted to take it to a local repair shop, to send over the receipt and Priority Bikes would reimburse me for the repair (which is what I ultimately did). By Wednesday, my tire was fixed, and within thirty minutes of providing a receipt, a reimbursement was initiated.
I really appreciated this experience from Priority Bikes. Stuff like this happens and it's nobody's fault. But I think its really, really cool of Priority Bikes to care about the customer experience the way they do. They've got a customer for life in me!
Date of experience: November 04, 2024
Love the bike but not a fan of the fenders. They are difficult to get adjusted and The front fender picked up a stick and messed everything up. I had to almost completely remove and reinstall them to get them right. Still not 100%. Otherwise, the drivetrain is smooth and quiet. Be advised that shifting is somewhat stiff at first but improves with use.
Date of experience: July 31, 2024
My 5 year old is loving this bike! And I am loving that I was able to put it together all by myself. The professional that checked it said it’s high quality and will last for many, many miles of family rides.
Date of experience: November 01, 2024
I enquired a great buying and after sales experience with priority bicycles. I bought the folder whilst being in the UK and despite the time difference, they were highly responsive to all my questions, spread over a few days, both before and after buying my bike.
The customer service was friendly and highly responsive. They responded to all my queries swiftly, and even went out of the way to provide me answers considering that I am an overseas buyer.
Date of experience: October 01, 2024
Bike arrived in great condition with easy assembly instructions to follow. Great video to watch to assist with this.
First time using electric shifting and love it. Bike rides great on and off road. Been on some narrow single track and handled it well. Enjoying the bike so far and looking forward to putting many miles on her!
Date of experience: July 31, 2024
Priority delayed my web ordered bike with none to little notice over 6 weeks additional time from that reported during my order. They were very polite about it, and offered some free accessories to make up for it. Priority people are good people for sure, but I also suspect they don't treat corporate clients like Costco as cavalierly.
Date of experience: August 05, 2024
I have been riding a Cannondale "road racer" style bike for years. The riding position had become too uncomfortable as I've grown old(er). I decided to look at options for a bike with a more comfortable, upright riding position. After an extensive search, I decided on your "Classic Plus". I placed the order, and had my bike in 2 days. I absolutely love it. The 3 speed hub vs derailleur is great, and the belt drive as well. I could not be happier with this purchase, start to finish!
Date of experience: July 29, 2024
customer service is super helpful, they helped me with the best deals on Costco Next and shipping was prompt. Bikes are awesome!
Date of experience: October 25, 2024
Best balance between design philosophy, material-component selection, service execution, and price point in bicycles today. Bold commitment to the Gates drive makes these bikes a good choice for most people that are not interested in extreme cycling sport. Particularly good for children and daily urban riders that want a solid clean reliable mount.
Date of experience: August 01, 2024
i was impressed by their customer service! The team was friendly, knowledgeable, and quick to help with any question i had. fantastic experience, and i'll definitely be back for more!
Date of experience: October 14, 2024
Great delivery process and a fantastic bike in a box! Love it. Can't wait to take this machine across countries.
Date of experience: October 21, 2024
Excellent customer service. I kept breaking spokes on the rear wheel, and Priority was very helpful in resolving the issue
Date of experience: August 05, 2024
Shipping was super fast! Easy to put together and I love that a bottle of touch up paint was included!
Date of experience: August 06, 2024
This was our 3rd purchase with Priority for kids’ bikes. The product is solid. We have not had issues with this purchase or previous ones. The gasket mechanism keeps the bike low maintenance. We put it together ourselves watching Priority’s video. We would love to see the kids’ bikes in brighter kid desired colors for their preferences but also extra visibility to cars.
Date of experience: July 22, 2024
Bike is great. Arrived timely in pristine condition thanks to excellent packaging. Easy to complete assembly. Will definitely return to Priority when in need of an additional bike.
Date of experience: July 29, 2024
Love this bike. Great communication. Excellent product at an amazing price. The Gates belt drive is whisper quiet.
Date of experience: July 31, 2024
