I'm really pleased how you handle your business - very unspectacular but fully transparent!
I proposed wise to many people already, for example to a couple last summer when I heard them talk in another language next to my table in an outside restaurant place: he from Poland, she from Portugal. Likely they move now by wise, too, through the world!
Wise Reviews 256,667
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4.3
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I've been using Wise for a while now, and honestly, I'm impressed. The app is super easy to navigate, and I love how quickly I can send money, especially with their low fees. For transfers in the same currency, there are no extra charges, which is a huge plus. The whole experience feels straightforward and transparent, so I know exactly what I'm getting. Their customer service is solid too—quick responses whenever I've had a question. Definitely a great option for anyone who wants hassle-free banking.
Best site for sending money beat the rest by far. Great for my advertising site which has lots' of international members to purchase ads and receive commission for their referrals purchasing.
Fast and so easy to use the site and App.
Fast & efficient!
The transfer was easy to do, & very fast. As an experiment, I duplicated the same with a competitor to see who gave the best exchange rate, least fees & fastest transfer.
For some reason, my bank here in Nepal processed your transfer into my account within seconds, whereas I'm still waiting for your competitors money to go into my account, despite them saying the transaction is complete!
Company details
About Wise
Written by the company
Contact info
Tea Bldg, 6th The, 56 Shoreditch High St, E1 6JJ, London, United Kingdom
- wise.com
4.3
Excellent
257K reviews
Replied to 76% of negative reviews
Typically replies within 1 week
Invited
Invited
Easy to use excellent rates and service
Easy to use excellent rates and service
Date of experience: April 28, 2025
Invited
Excellent card I simply add to my wallet
Excellent card I simply added to my wallet and used overseas. Japan most merchants used pay pass however in Korea not as much which meant I needed to use a physical card.
Great Xrate’s too
Date of experience: April 29, 2025
Invited
Works great for travelling
Works great for travelling, even in china
Date of experience: April 28, 2025
Redirected
Why this bank is scam me !!!!!!!
Date of experience: April 28, 2025
Invited
wonderful service and app
super useful service and app, very cheap or even free.
transactions in Europe are free and immediate. also perfect for internet payments.
Date of experience: April 21, 2025
Invited
Wise is easy to use and secure.
Date of experience: April 28, 2025
Account closed abruptly
I have been using Wise for 4 years and today they emailed We’re closing your account 27 July. Reason being trading of cryptocurrencies but without specifying any transaction. I had a small account with small transfers mostly to and from Wise accounts. If I unintentionally violated any terms, there should be at least an explanation following by a warning and chance to explain myself. My appeal went unsuccessful and phone support simply refused to help. I didn't get a response to my email support ticket #18277654 yet. I'd request to consider my request to restore my account. Thanks.
Date of experience: April 29, 2025
Invited
i find the cart and app useful and…
i find the cart and app useful and friendly
Date of experience: April 28, 2025
Invited
The Easiest way receiving and sending…
The Easiest way receiving and sending money. For shopping too.
Date of experience: April 07, 2025
Invited
Great service
Several accounts in different currencies, most with competitive interest paid. Fast and inexpensive transfers.
Date of experience: April 28, 2025
Invited
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Invited
Impossible to verify address
Date of experience: April 28, 2025
Reply from Wise
Hey there,
We appreciate you taking the time to leave us a review.
Verification is key to keeping your money safe, so we're sad to hear it's been a complicated process for you. If your proof of address documents aren't being accepted, it could be because it was missing info, the quality of the document wasn't the best, or it was incomplete.
We have an FAQ page on our website, "How does Wise verify my address?" that goes over exactly what our team needs to see on your document.
If you need more help, please feel free to reach us at https://wi.se/help or via social media on Facebook, Instagram, or X. We're here for you.
Wise
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Invited
I am 55 years old now and Wise is the…
I am 55 years old now and Wise is the best bank I have ever had.
Date of experience: April 28, 2025
Invited
Quick, helpful, efficient
Friendly service, helpful, to the point, efficient
Date of experience: April 28, 2025
Transfer took 20 days instead hours without real explanation
As the title says, I made a transfer of about 10k. The app estimated the transfer would complete in a few hours — but little did I know it would actually take almost three weeks.
I called the customer support five times during that period. In the first three calls, they kept extending their SLAs: from 3 business days (shown in the app) to 5, then to 7. Even after that, the issue wasn't resolved. They told me the delay was due to "due diligence" and needing more information to process the transaction.
The real surprise came after two more calls, when suddenly the money was transferred — without them asking for or receiving any additional information from me.
To me, this feels like Wise discourages large transfers to external platforms, possibly trying to hold the funds longer and make extra money (on top of their regular transfer fees) by delaying transactions without real cause.
I’ve been a loyal customer of Wise (formerly TransferWise) for over 7 years. Unfortunately, after this stunt and their poor customer support, I’ll only use Wise for petty cash, as I no longer entrust them with larger sums.
Date of experience: April 28, 2025
Reply from Wise
Hey Ahmed,
We appreciate you taking the time to leave us a review.
Regulated financial institutions have the right to carry out compliance related checks in order to confirm who is sending/receiving money and why. This keeps Wise safe and secure for everyone.
Processing these checks is a legal requirement and therefore can't be avoided. We go over this in the following section of our Customer Agreement that you agreed to when opening your Wise account: https://wise.com/terms-of-use.
Verification checks may increase the time for processing your transfer order. We completely understand that having to wait isn’t ideal, but we can’t be responsible for any delays as a result of carrying out these necessary checks.
Please reach us at https://wi.se/help or via social media on Facebook, Instagram, or X if you need more help, or have other questions. We're here for you.
Wise
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Very easy straight forward and quick
Very easy straight forward and quick. Most importantly very reliable.
Date of experience: April 25, 2025
Invited
Happy with Wise
Happy with Wise alltogether. Fast, reliable neobanking.
Date of experience: April 25, 2025
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