921 total
Faye provided the coverage we needed while traveling abroad. Fortunately, we did not have any issues, and did not need to file any claims.
Date of experience: September 17, 2024
Reply from Faye Travel Insurance
Maureen, thanks for your trust in us, and we look forward to being your go-to choice for travel insurance & assistance in the future!
-Gal, Head of Customer Experience at Faye
Our experience with Faye was easy and assuring. The airlines misplaced our luggage when we arrived home and we were so happy we had insurance, just in case it couldn't be located. Thankfully, after 5 days, it appeared at our door. But--we were grateful we had Faye, just in case we'd never receive it. We're seniors and Faye gave us peace of mind through this incident and throughout our trip. Money well spent!
Date of experience: August 12, 2024
Reply from Faye Travel Insurance
Ann, thanks so much for leaving such an amazing review! We are overjoyed to hear that we met your expectations and were able to provide you with peace of mind during your travels!
-Gal, Head of Customer Experience at Faye
Appreciate you checking in on us during the trip assuring us that you are there if something happened.
Date of experience: September 17, 2024
Reply from Faye Travel Insurance
Thank you so much, Ron. We love hearing you had a positive experience with Faye and we hope to travel with you again soon!
-Gal, Head of Customer Experience at Faye
The best news is that I didn't need Faye Insurance, but that having it made me feel secure in the knowledge that if I was protected.
Date of experience: September 15, 2024
Reply from Faye Travel Insurance
Charles - So glad to hear that you chose Faye to protect your trip and that you had such a positive experience. Our goal is to go the distance to protect you - from the little details to the big destinations, and every moment in between.
-Gal, Head of Customer Experience at Faye
No worry traveling as I was well insured should any medical emergency occur.
Date of experience: September 17, 2024
Reply from Faye Travel Insurance
Marilyn, we are delighted to have played a part in ensuring your trip was worry-free. Faye is here to assist you with any future travel needs. Wishing you many more safe and memorable journeys ahead!
-Gal, Head of Customer Experience at Faye
I had a great time in Ireland and was relaxed that I had this travel insurance in case of emergency. I didn't realize the value of travel insurance until I was hurt on a photography trip in Iceland, had to use the local hospital and make my way home. It is important to plan ahead and have support people who have your back in case of injury or emergency.
Date of experience: September 07, 2024
Reply from Faye Travel Insurance
Kathleen, feedback like yours motivates us to continue delivering exceptional service and comprehensive coverage to all our customers. We hope to see you again soon!
-Gal, Head of Customer Experience at Faye
Faye Travel Insurance is the way to go!! When we had a flight delay in Iceland and we had to get a hotel room for the night Faye reimbursed us without any issues! They compensated us for our inconvenience too! I will absolutely, 100 percent be using Faye the next time I travel!! I am one happy customer! Thank you again for my peace of mind when traveling abroad!! Priceless! Lori Roberts
Date of experience: July 11, 2024
Reply from Faye Travel Insurance
Lori - So glad to hear that you chose Faye to protect your trip and that you had such a positive experience. Our goal is to go the distance to protect you - from the little details to the big destinations, and every moment in between.
-Jeff, VP of Claims at Faye
Everything went smoothly on d trip glad we came back safe n sound n we dont have any
Issue or claim during our trip n its reassuring knowing that we r coverded during our trip
Date of experience: September 02, 2024
Reply from Faye Travel Insurance
Belen, thanks for your trust in us, and we look forward to being your go-to choice for travel insurance & assistance in the future!
-Gal, Head of Customer Experience at Faye
I have been traveling for several months and Faye is by far the best insurance company I have ever used. Everything is done through the app(no forms to print out and submit) making it so easy to file a claim. Of course, no one wants anything to happen when traveling but if something does, Faye is there every step of the way!!
Date of experience: August 08, 2024
Reply from Faye Travel Insurance
Michelle, thanks so much for leaving such an amazing review! We are overjoyed to hear that we met your expectations and were able to provide you with peace of mind during your travels!
-Gal, Head of Customer Experience at Faye
Just knowing that If something goes wrong I could count on f a y e to help me with the financial burden of canceling.
Date of experience: September 10, 2024
Reply from Faye Travel Insurance
We’re so happy to hear we were able to give you the peace of mind to enjoy your trip to the fullest, Dione. Thanks for bringing us along for the journey.
-Gal, Head of Customer Experience at Faye
Pre-planning & a sense of humor are a must when traveling!
Date of experience: September 15, 2024
Reply from Faye Travel Insurance
We’re so happy to hear we were able to give you the peace of mind to enjoy your trip to the fullest, Pat. Thanks for bringing us along for the journey.
-Gal, Head of Customer Experience at Faye
Nice to travel with the assurance that any serious medical needs will be taken care of.
Date of experience: September 12, 2024
Reply from Faye Travel Insurance
Thomas, thanks for your trust in us, and we look forward to being your go-to choice for travel insurance & assistance in the future!
-Gal, Head of Customer Experience at Faye
Spent most time on board being cold. The only place we could control the temp was in our room. Got home Saturday night and tested positive for Covid. Now in 5-day isolation. (By the way, Covid was what cancelled this same trip 4 years ago.)
Food was good but frequently room temp. Trip options were good. Our lecturer and entertainment were very good. Wait staff was anxious to please.
Date of experience: September 12, 2024
Reply from Faye Travel Insurance
We hope you're feeling better, Peggy. We hope to travel with you soon!
-Gal, Head of Customer Experience at Faye
Trip was as great! Not a hitch.
Paid premium but got no details on filing a claim.
Date of experience: September 17, 2024
Reply from Faye Travel Insurance
We’re so happy to hear we were able to give you the peace of mind to enjoy your trip to the fullest, Louis. Thanks for bringing us along for the journey.
-Gal, Head of Customer Experience at Faye
I researched several travel insurance companies before choosing to insure our trip with Faye Travel Insurance. The cost was much less for considerably more coverage than was offered through our cruise ship. As seniors on medicare, we knew we would not be covered in Europe, and possible injuries or illness is expensive everywhere. So we were glad to be able to purchase enough coverage to include a possible major expense. I received frequent emails throughout the vacation reminding me of where I could get help if needed. It should be noted that some countries require proof of medical insurance for entry. Luckily we had no incidents.
Date of experience: August 31, 2024
Reply from Faye Travel Insurance
N Soule - So glad to hear that you chose Faye to protect your trip and that you had such a positive experience. Our goal is to go the distance to protect you - from the little details to the big destinations, and every moment in between.
-Gal, Head of Customer Experience at Faye
It was a big relief, as a retired person, to know I had coverage for any mishaps while traveling.
Date of experience: September 16, 2024
Reply from Faye Travel Insurance
We’re so happy to hear we were able to give you the peace of mind to enjoy your trip to the fullest, Cathy. Thanks for bringing us along for the journey.
-Gal, Head of Customer Experience at Faye
June 2024. Filed claim. $600. Trip interruption
August 2024 Claim Approved
" No payment
September 2024 No payment'
Leverage
These people will anything and everything to avoid paying. Why and how they have received positive ratings is beyond me.
Be advised!!
Date of experience: August 31, 2024
our outbound and inbound flights were cancelled. We made other arrangements and after our return I contacted Faye and filed a claim. Erica, our claim adjuster was great and we were reimbursed for all our expenses. Great service and efficient and competent service. Highly recommend Faye.
Date of experience: August 26, 2024
Reply from Faye Travel Insurance
Hey Yaron, we appreciate the kind words! We pride ourselves on fast and proactive service, no matter where you are in the world. Looking forward to your next adventure.
-Jeff, VP of Claims at Faye
Most of us are leary of insurance because you always hear how insurance companies are finding a reason not to pay a claim. After having a horrible experience with GeoBlu who did just what I stated after a legitimate trip Interruption, I was in search of a new travel insurance company as I travel numerous times a year.
After research, I selected Faye. Unfortunately my first trip after switching to Faye, I had a death in my family. I lost a major amount of money on non-refundable deposits, changed plane tickets....
I filed a claim through the Faye app (super easy). They requested several documents proving my claim and then without question, approved my claim and actually paid me more than I asked for.
They lost money on me unfortunately but the number of people I have told to use Faye hopefully makes up for it.
Thank you for actually being a stand-up insurance company, Faye.
Date of experience: July 31, 2024
Reply from Faye Travel Insurance
Hey Matt – Thank you so much for sharing your experience and we're very sorry for your loss. Here at Faye, we pride ourselves on fast and proactive service, no matter where you are or what happens. Thanks for your trust in us, and we look forward to being your go-to choice for travel insurance & assistance in the future!
-Jeff, VP of Claims at Faye
It was great not having to worry about the ‘what if’s’ that always come with travel out of the country.
Date of experience: September 03, 2024
Reply from Faye Travel Insurance
We’re so happy to hear we were able to give you the peace of mind to enjoy your trip to the fullest, Dan. Thanks for bringing us along for the journey.
-Gal, Head of Customer Experience at Faye
