Thank you for leaving your review. We are very sorry to read about your disappointment regarding the cleanliness and condition of your accommodation, and that your experience did not meet your expectations.

While we are glad to hear that our staff on-site was friendly and tried to assist, we take allegations regarding cleanliness and quality very seriously. However, we have checked our system and could not find any record of a complaint logged under your account during or after your stay.

Whenever an issue arises on site, our team is always ready to intervene immediately to clean or rectify problems so that our guests can enjoy their holiday. We would welcome the opportunity to look into this matter further. Please contact our customer support team directly with your booking reference details so we can investigate what happened.