Junior

I got scammed

This has been the worst experience I have ever encountered with an energy supplier. As a first-time homeowner, I would not recommend British Gas.

At the end of the year, I received a bill for £1,200. I asked them to check the meter to ensure the readings and billing were correct. Instead, they replaced it with a smart meter without my consent.

They have also closed my original account and opened a new one without notifying me. The customer service has been extremely poor, and I have found it very difficult to get clear answers or resolve the issue.

My experience with British Gas has been nothing short of appalling.

I have made multiple formal complaints regarding exceptionally high electricity bills that I genuinely believe do not reflect my actual energy usage. I live in an all-electric flat with electric radiators and an immersion heater, and despite having one tenant who is rarely at the property, I have been presented with a balance and proposed Direct Debit of £300 per month.

I have repeatedly asked British Gas to investigate my account by reviewing my meter readings, confirming the meter is operating correctly, explaining how my consumption has been calculated, and arranging for the meter to be tested for accuracy if necessary.

Instead of receiving answers, I have been met with poor customer service. On my most recent call, the call handler hung up on me, despite me trying to resolve the issue. This is completely unacceptable.

I have also sent multiple written complaints explaining that this ongoing situation has had a significant impact on my mental health and wellbeing due to the financial pressure and uncertainty. Despite making British Gas aware that I consider myself a vulnerable customer in these circumstances, I have received little meaningful communication and have had to continually chase for updates.

I would strongly recommend British Gas listen to the call from 29/06/2026 at approximately 8:50am, which lasted around 1 hour and 20 minutes. During that call, I clearly requested an appointment to test the existing meter for accuracy, not to replace it. The meter does not belong to me, and I did not authorise a replacement. If British Gas proceeds with changing the meter instead of carrying out the investigation I requested, they should accept responsibility for any consequences arising from doing so.

I have now followed up on my complaint several times without receiving a proper response. All I have ever asked for is a fair investigation into disputed charges and to be treated with respect.

At this stage, I am extremely disappointed with both the customer service and the handling of my complaint. I sincerely hope someone at British Gas takes ownership of this matter before it has to be escalated further.

I need a response asap.

I’ve been trying to use Trainline to get to work from deansgate to Bolton don’t bother if you like to be cancelled on or delayed I’m am glad I will be be driving next week, praise the lord I never have to use these overpriced terrible trains , I suggest driving