Zendesk AI helps modern retail brands deliver fast, consistent support across every channel. Automate high-volume enquiries, assist in-store and online teams, and keep shoppers happy from browsing to returns.
Handle over 80% of high-volume requests like returns, order status and inventory checks, with AI agents that breeze through peak season and exceed customer expectations.
Help colleagues help shoppers
Give store and support teams an AI copilot that provides real-time insights, customer context and next-best actions. Enable fast, personalised service that reflects your brand – whether it’s luxury, convenience or anything in between.
Get peak-season ready, all year round
Streamline back-end workflows, scale operations on demand and reduce ticket resolution times – even when order volumes surge.
AI agents
Handle 80%+ of retail support queries – automatically
Zendesk AI agents handle everything from ‘Where is my order?’ to return authorisations – on any channel. Delight customers with quick answers, 24/7.
Give your contact centre and store teams the tools to resolve enquiries faster. Copilot suggests responses, adjusts tone and provides real-time recommendations – so every interaction feels on-brand and effortless.
“Our successful experience with Zendesk AI has given artificial intelligence credibility across all of our business. For many of us, it’s the first AI tool that lived up to the hype and actually delivered.”
“Our successful experience with Zendesk AI has given artificial intelligence credibility across all of our business. For many of us, it’s the first AI tool that lived up to the hype and actually delivered.”
Free up retail staff from repetitive questions and tasks. Let AI handle internal requests – like HR, IT or policy lookups – so your teams can stay focused on customers. Support stores, warehouses and HQ from one centralised solution.
Zendesk AI connects seamlessly with your order management systems, inventory tools, POS and e-commerce platforms, making it easy to get started without weeks of setup or training.
