Take control of customer data with BYOK encryption options. You control the encryption keys, which means increased security for your data.
Personalised, protected support
Delete customer info you don’t need and keep what you do. For the data you do save, set boundaries around who can see it.
Strengthen security at scale
Log who’s viewing what kind of data when, and from where. Enhanced visibility means enhanced data protection.
Access log
Keep a detailed access record
Monitor which users search for and access what data, when, and from where.
Advanced data retention
Define what data you keep
Create custom retention policies. Set what data you delete and what you keep.
Advanced redaction
Redact personal information
Automatically detect and easily remove personal data with AI-powered redaction suggestions.
Data masking
Limit what agents can see
Customise data access based on role so agents only see what’s essential.
Advanced encryption
Control the key to customer data
Hide personal data from third parties with customer-controlled encryption keys (BYOK).
What sets Zendesk privacy and protection apart
Quick to set up
Zendesk doesn’t require custom development languages or training. Spend more time on customers and less on privacy concerns.
Integrate your stack
Many major platforms connect to Zendesk, so you can use your essential tools while keeping a high privacy standard.
Easily customisable
Zendesk has security capabilities for your entire org. Tailor to your needs, with enough flexibility to fit a wide range of industries.
Built into Zendesk
Enterprise-grade security is native to Zendesk. Protect your data at scale to keep your business resilient.
Frequently asked questions
Zendesk is committed to a high level of security for every customer. The Advanced Data Privacy and Protection add-on is an additional level for customers with higher data security and compliance requirements. View all add-on features here.
Zendesk has a shared responsibility model to outline which party is responsible for which piece of security. We want to give you as much control over your data as possible, so you can adhere to your specific regional and/or industry requirements. Read the full policy here.
You can access all of our pricing information here.
Zendesk customers on Suite and Support Enterprise and above plans are eligible to purchase the Advanced Data Privacy and Protection add-on.
Zendesk continues to achieve compliance with industry-accepted general security and privacy frameworks. This add-on does not directly affect our compliance certifications and memberships. Visit our Trust Centre for more about how we ensure that your data is always protected.
