Advanced data privacy and protection

Provide the most trusted, secure CX

Reach the next level of data protection with advanced privacy and security controls.

Benefits

All good relationships start with trust

Keep your business safe

Take control of customer data with BYOK encryption options. You control the encryption keys, which means increased security for your data.

Personalised, protected support

Delete customer info you don’t need and keep what you do. For the data you do save, set boundaries around who can see it.

Strengthen security at scale

Log who’s viewing what kind of data when, and from where. Enhanced visibility means enhanced data protection.

Access log

Keep a detailed access record

Monitor which users search for and access what data, when, and from where.

Advanced data retention

Define what data you keep

Create custom retention policies. Set what data you delete and what you keep.

Advanced redaction

Redact personal information

Automatically detect and easily remove personal data with AI-powered redaction suggestions. Create intelligent triggers to automate bulk redaction. Use ADPP’s built-in ability to automatically redact sensitive personal data (such as names, social security numbers) and Payment Card Industry (PCI) data from call recording transcripts in Zendesk Voice (Talk).

Data masking

Limit what agents can see

Customise data access based on role so agents only see what’s essential.

Advanced encryption

Control the key to customer data

Hide personal data from third parties with customer-controlled encryption keys (BYOK).

What sets Zendesk privacy and protection apart

Quick to set up

Zendesk doesn’t require custom development languages or training. Spend more time on customers and less on privacy concerns.

Integrate your stack

Many major platforms connect to Zendesk, so you can use your essential tools while keeping a high privacy standard.

Easily customisable

Zendesk has security capabilities for your entire org. Tailor to your needs, with enough flexibility to fit a wide range of industries.

Built into Zendesk

Enterprise-grade security is native to Zendesk. Protect your data at scale to keep your business resilient.

Frequently asked questions

How is the add-on different from standard Zendesk security?

Zendesk is committed to a high level of security for every customer. The Advanced Data Privacy and Protection add-on is an additional level for customers with higher data security and compliance requirements. View all add-on features here.