- Technical Support Engineer with 5 years in B2B SaaS, owning customer issues end-to-end
- Resolved 600+ cases across e-commerce, SaaS, and enterprise accounts, including API failures, deployment issues, third-party integrations, and escalation workflows
- Debug at the code level, analyze logs directly, and translate root causes into actionable steps for engineering teams
- Drawn to early-stage startups where support infrastructure is still being built: setting up knowledge bases, defining escalation processes, and closing the loop between customers and product
- Enjoy building side projects and contributing to open-source tools
Interested in contributing? Feel free to open an issue or send suggestions. Your feedback is always welcome!
- Agentic Dev Pipeline - CLI tool that autonomously implements features with code, quality gates, and self-correction
- Support Buddy - AI-powered internal support tool for faster, smarter customer service
- Tailwind Class Grouper - VS Code extension that groups Tailwind CSS classes (Marketplace)
- Simple DatePicker Calendar for React - Lightweight datepicker calendar library for React (npm)