docs: clarify MCP server Credentials dropdown requirement#2044
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inkeep[bot] wants to merge 2 commits intomainfrom
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docs: clarify MCP server Credentials dropdown requirement#2044inkeep[bot] wants to merge 2 commits intomainfrom
inkeep[bot] wants to merge 2 commits intomainfrom
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…ting MCP servers Addresses user feedback from Zendesk ticket #6716 where users experienced the UI appearing to hang during MCP server creation because they didn't realize the Credential dropdown requires an explicit selection (either "No Authentication" or a specific credential).
Added guidance for users experiencing MCP server creation appearing to hang or be unresponsive. The issue is caused by not making an active selection in the Credentials dropdown - users must explicitly select either "No Authentication" or a specific credential. Resolves Zendesk ticket #6716
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Summary
This PR addresses a documentation gap identified from Zendesk support ticket #6716, where a customer reported that MCP server creation would "hang" with no feedback.
Problem
Users creating custom MCP servers were experiencing the UI appearing to hang because they didn't realize they must make an active selection in the Credentials dropdown (either "No Authentication" or a specific credential) for server creation to proceed.
Changes
agents-docs/content/visual-builder/tools/mcp-servers.mdxagents-docs/content/troubleshooting.mdxRelated
cc @inkeep/docs-team for review