Bell Bewertungen 

It is beyond me how this company is in business. Essentially no service they offer works properly. Their ability to offer chat support is virtually nil. I don't actually think they are operated by humans - just poorly programmed AI agents. The latest boondoggle was their inability to set up WiFi pods (though I'm sure their ability to will be intact). Followed instructions exactly. Nothing. Started a chat. No effective help. Then chat disappeared. So, this interaction cost me two hours of my life. I think I am about 15 hours of life lost to Bell so far and been with them for about 4 months. Bell should be illegal.

We wanted to move our bell service to our new address. We currently rent a place. When we called about moving they offered us 10mb. We currently are using 1.5GB fiber when asking what we can do they said our options are to cancel which ensures a $135 cancelation fee or pause our service for 6 months for an extra $49. When asked to waive the cancellation fee as they cannot provide us the same service they could not do it. So in summary we can’t pause our account as we are renting our current place. They can only offer us peanuts of what we currently have and so they charge us because they can’t provide us with the service we agreed to

Le wifi de Bell est d'une lenteur inimaginable pour ceux qui ne sont pas desservis par la fibre optique.
L'interface TV est lamentable, le design est pourri, les publicités nous gâchent la vie dans les grilles, le contrôle à distance est digne... prendre la poubelle...

Super bon service mais j'aimerais recevoir ma facture par la poste svp

Not as good as they used to be. My calls get dropped a lot lately and Bell isn't giving any reason for it or giving me lower prices to make up for the weaker service than what I expected to be paying for.

Working for National Defence, I have canceled my account with Bell, since the signal was not available on the military base. So far I was always satisfied with Bell. The situation turned sour when the company kept sending me invoices of $501.50.

- On May 28, 2026, I have canceled with Bell and changed providers.
- June 12, 2026, I have paid $155,32 Internet/Mobility.
June 12, 2026, I have paid $156.56 for Internet/TV.
- June 15, 2026, Bell sent me an email to return the equipment.
- June 17, 2026, Bell has sent me an email of confirming a credit of $155.33.
- June 17, 2026, Bell has sent me email confirming another credit of $165.56.
- June 29, 2026, I have received another email to return the equipments.
- Bell never returned the amount ful, but rather sent me a small check of $50.59, that was deposited in my account the 13 July 2026.
- July 30, 2026, the equipments was returned by post Canada with proof of return.
- August 27, 2025, Bell Collections sent me a letter requesting to paid $501.50.
- September 9, 2026, I called Bell and the customer service told me that they didn’t canceled the account and then canceled the account.
- September 13, 2026, Bell Collections sent me another letter requesting to paid $501.50.
- September 18, 2026, I have received the letter and called Bell customer service. The supervisor keep arguing that the account was canceled only on September 9, 2026 and I need to paid the amount.
Is this a scam from Bell Company or a scam from the employees?
I always thought that Bell was a professional and credible company. However, at this point I am seriously questioning the level of professionalism of this organization.

N.C.

I’ve been waiting three months for someone to come and fix my closet; water gets in every time it rains. I call the new management, and they have no idea about my problem. This new management at Bell Westchase is a disgrace.

I have put a one star review as there is nothing less than a one star.
Bell has transferred their customer support overseas and they have no interest to helping in any positive way. I have three cellular lines and they keep calling me almost every two months looking to offer me a fourth line. I explained to them that I don't need a fourth line...actually what I need is for them to stop raising the prices. They then say that they understand and that they will see what they can do. FINALLY after being put on hold for 25 minutes they come back to say that they cannot do anything because of this reason and because of that reason...too long to mention here! I then ask WHY they do not give me the BYOB plan @ $45.00 unlimited DATA local and text and all the other options. "OHHHHH no you need to add the internet portion to that plan...NOW I COME FROM THE TELECOM WORLD and I know what I see and I know what i'm talking about...it says UNLIMITED DATA! The person did not know that plan or what I was saying... but FINALLY said "OHHHH that plan is for NEW customers" and CANNOT be given to Bell customer that has been with Bell since 2018!. I responded in saying that BELL prefers to give new customer the NEW LOWER COST plans. So I told him that they will soon be losing ME as a customer with three cellular lines and a home internet, as I am switching to VIDEOTRON @ $50/TN and $70.00 home internet @ 1gb speeds.
NO REACTION FROM THE OVERSEAS CUSTOMER SERVICE REP...
Bell prefers to pay for cheaper customer service reps than having even at the limit GOOD service.
In other words...Bell does NOT CARE!!!!

Je me retiens dans mes mots, mais Bell est vraiment la pire entreprise au monde pour le service et la facturation. Ils s'amusent à faire apparaître des factures sans aucune raison. J'ai été client pour eux durant plusieurs années. Tant et aussi longtemps que vous n'avez aucun problème, tout va bien. Le jour où vous allez avoir un problème avec une facture ou autre, attachez votre tuque. Et bonne chance pour canneler votre abonnement. Ils vont vous harceler à plusieurs reprises.

I was having trouble getting thru to my internet provider's Tech dept.
I was ready to walk but went into the mall store and the service agent gave me a special #. I called & they fixed me up. I have (had) a Bell $50/ month Canada/US cell plan that is now over $70/month because the offer was only for a year. My home internet provider is offering the same plan for 5 years at $50/ month. I called Bell and told their "Loyalty" Dept about the competitor's offer. They told me the Bell $50 1 year plan is only for new customers. Existing customers do not get extra discounts. I explained I am a 20+ year customer. The agent says the Loyalty department cannot override what shows on their screen. Within 30 minutes of talking to Bell, I'm now with their competitor. It will not surprise me if Bell representatives start calling to get me back.

I wish there was a zero-star option; they don’t even deserve one. Worst company ever. Their service is terrible — I spent over an hour with their customer service team and still didn’t get any solution or proper answer. They lack transparency; each customer service representative has different information, and they are misleading customers. It’s been nearly two months, and they haven’t fixed my billing issue. They’re even asking for $500 to cancel the service, which is even worse. Do not use Bell they don't care about their customers

Hi , I have been a customer for over 25 years. I recently had to cancel my. TV.
And keep internet.
I asked for the rates and options. !! Was ignored. And transferred.
I asked if the amount I was paying was the best rate. Got nothing !! . Then… run around.
Ended up with a 2 year plan for a Large sum of money. !!
I called 2 times to say I need my Options.
Was put in hold.
Not acceptable BELL. !!

Bonjour,

Ce n’est pas vraiment un avis mais plus une prévention ou je cherche une réponse

Je vous contacte concernant une situation survenue lors de l’achat récent de mon nouveau téléphone dans un magasin Bell.

Lorsque j’ai acheté mon nouveau téléphone, il restait plus de 700 à payer sur mon ancien appareil. Avant de procéder à l’achat, j’ai spécifiquement demandé au vendeur comment ce montant allait être traité. Le représentant de Bell m’a clairement indiqué que je pouvais payer ce solde mensuellement sur une période de 12 mois.

Je me suis fié à cette information pour prendre ma décision d’acheter le nouveau téléphone. Si j’avais su que les 700 $ devaient être payés selon les modalités actuelles et qu’il n’était pas possible de les répartir sur 12 mois, je n’aurais pas procédé à l’achat.

Je comprends que mon ancien contrat indiquait qu’un montant devait être payé 30 jours après la conclusion du nouveau contrat. Cependant, ce contrat avait été signé il y a plus de deux ans. Ce n’est pas une condition dont je pouvais raisonnablement me souvenir dans tous ses détails au moment de ma nouvelle transaction. J’estime donc que le représentant aurait dû m’informer clairement des modalités applicables au solde de mon ancien appareil, particulièrement puisque je lui ai posé la question directement avant de prendre ma décision.

Le problème est donc que l’information qui m’a été donnée verbalement par votre représentant était différente de ce que Bell m’indique maintenant. Je me suis fié à cette représentation au moment de conclure la nouvelle transaction.

Je vous demande donc de revoir mon dossier et de trouver une solution afin que le solde d’environ 700 $ puisse être réparti sur 12 mois, comme cela m’a été représenté par votre vendeur, ou de me proposer une solution équivalente qui respecte ce qui m’a été promis lors de la vente.

À titre de référence, la Loi sur la protection du consommateur du Québec interdit notamment les représentations fausses ou trompeuses faites par un commerçant ou son représentant, notamment en vertu des articles 219 et suivants. Je souhaite donc que cette situation soit examinée à la lumière de ces dispositions.

Merci de faire parvenir ma demande au service ou au responsable approprié et de me confirmer par écrit la solution que Bell propose. Je souhaite régler cette situation directement avec Bell et de bonne foi. Toutefois, si aucune solution raisonnable n’est proposée, je me réserve le droit de déposer une plainte auprès de l’Office de la protection du consommateur et d’entreprendre les démarches nécessaires afin de faire valoir mes droits et les recours prévus par la Loi sur la protection du consommateur.

"Yeah, so what are you going to do about it?!?!" seems to be the Bell Canada attitude to customer service.
First installer was untrained (or maybe lazy, but give him benefit of doubt). He showed up but couldn't get it working. Wasted 5 hours of " stay home for the installer" time. It took a week to get the second appointment. Which Left me without internet service , so I burned through 40 gigs of mobile phone hotspot data. And no they won't pay for that.

2nd appointment was today. They sent another inadequately trained installer but he came with a coach. When it was sorted out and nearly finished the coach left. The first installer was unable to complete the job. The coach needed to come back to finish it. It's now 8:00 and the appointment was supposed to be from noon till 5.

Bell is so disorganized. They couldn't tell me why this house doesn't have fiber. It has the old school copper lines. Installers are trained on fiber optic. But there is fiber optic everywhere on the street apparently,except for this house.

The bottom line is Bell Canada sucks when it comes to organization of its phone lines , customer service, and what I would call predatory pricing if you don't sign up for a long-term contract.

I think it's time to break up the monopoly and sell it for parts. We'll need double the existing number of Telecom providers before we'll see a shift in competitive service and pricing.

If we continue to settle for this kind of service then nothing will change. I'm going to cancel my Bell mobility phone service to let them know that sooner or later people will take their business elsewhere.

(BTW the installers were polite and respectful at all times and did their best to answer my questions)

When fiber optic cables were installed in Niagara On sales agents were pitching superior sevice to get customers to switch from their current provider. Our contract stated no increase in monthly cost for three years. This was not honoured as without notifications there were price increases and the Billing Dept. would not budge stating that different components of the service ie TV increase had to be passed to the customer. I ordered the highest Gigabyte for the internet but the speed remained slow and would regularlt disconnect. When I complained, I was sold a plug-in that cost me about $ 25 and a monthly fee of $ 5.00 added to my bill. At my current call to inquire re continued increases to my monthly bill I also mentioned that my internet remained very slow with recurrent interruptions in spite of the extra fee for the plug-in that was supposed to speed up my internet.It has been a great inconvenience having to regularly restart the internet. Multiple times I lost text that I typed as I was not aware that the internet was d/c without me being made aware. The agent that I last spoke to was sympathetic to my unresolved issues of increases in the monthly bill and the internet not working properly in spite of my repeated calls for assistance. For a change this consciences agent examined my acct. carefully. He informed me that the modum that was installed was incompatible with the high speed internet that I was being billed since installation. He arranged for a tech to come to the house to install the correct modum at a cost of extra $ 7.00/month. I was transferred to Billing but was refused a refund for the months when the high internet speed I was charged for was restrained by the incompatible modem. My experience with Bell has been very disappointing. They do not deliver what they promisr. The depts are not coordinated ie incompatible modem and internet speed. No refund for service not received. Havinf fiber optic cables did not improve any part of Bell products/service. After installation Phone, TV and internet did not work for days. I had to use my cell phone which is not under Bell. I regret switching to Bell from my previous provider.

Signed a 2 year contract where price was guaranteed. Now price is increasing a little month by month. I was on hold on hold and transferred for 1 hr 15 min. Got a "confirmation email" explaining nothing so I had to call back again. Such a dishonest,fraudulent and scamming company! I only wish we had an option between Rogers and Bell.

My fibe internet is not working for last 4 days ( since Thursday night 9.30pm 10 Sept 2026. Every day I am call them for this problem no solution no answer. How these this company is surviving who can not restore the services in 5days. It is a clear case of of poor customer service , technical and support. Every time I have to go though their computer and waste my time to connect there service representative. Worst customer service support.

Service sucks, customer service is horrible and their new commercial is so dumb

I was coerced into switching over my iPhone to an android when my husband and I came into the bell store to purchase new phones and contracts in August 2025. I was very clear that we needed a smart watch for our son that was to be on a standalone plan. I was advised that the best scenario was to both take android phones along with ordering a google pixel watch. This watch was have it's own number but have full parental controls. I was assured the google watch would be a great fit for exactly this. However due to it being out of stock I had to wait for the watch and they would contact me when it comes in. The watch never came in despite repeated calls from myself to the store all the way until October of 2025. Finally in the October they informed me they would not be getting that watch. They then told me that if I purchased the watch myself they could activate it and add it so I did this. It took a while to come and arrived in the december. Bell then hooked it up and supplied me with the number and contract. Later that same day the watch would never work so I called back to figure out the issue. After multiple escalations they finally discovered and informed me that this watch would NEVER be able to exist with a standalone plan. I then explained that I was promised a standalone smartwatch plan that would work with mine and my husbands phones with full parental controls and that they sold us the phones based on this very fact. Now they need to fix the phone issue. They need to switch me back to an iPhone so that we could then go for an apple watch which i was told would support this setup. IF they'd have told me this in the original August I would've never left apple in the first place. They offered to switch me to the iPhone for a fee but they would require me to start a new 2 year contract. I said that was not fair on me, we were already 6 months in and I didn't want to be out of sync with my husband as we get better deals when we renew together.
They refused.
So I filed a CCTS complaint which took 9 months to get seen. I was then informed that becuase I did not have a document from bell stating they were ordering the google watch I couldn't prove any of this and so it's been dropped. Lesson learnt on my part for sure to always ensure I have it in writing but I am sad that we've got to a place where companies do not have integrity, values, honesty or any desire to honour their word. Needless to say when our contracts are up we will never again return to a single Bell product. We have 4 children and 2 businesses that we run so it seems incredibly short sighted to me of Bell to not own their error and provide the right fix in order to keep our potential business of 6 people and 2 business'. The fact that they would rather lie and lose customer is reason enough to never return to a Bell for anything. I will also ensure I tell our experience to many people to avoid using Bell and avoid finding themselves in this scenario.