oxio Bewertungen 

Oxio offre un service internet excellant par rapport au prix et le service. Je le recommande à 100% aux gens qui cherchent une compagnie canadienne et avec leur garantie que le prix n'augmentera jamais !

Great prices, great value, great service, and great support

In comparison to the big ones like Bell or Telus, they're great.
Easy to sign up, easy to switch information and even easier to cancel. They have an app (yes, annoying) but like the website, both are VERY easy to navigate and they get full points from me for that.

More points for the fact that they leave you the hell alone.
They dont message you with multiple deals, send you random emails no one asked for- they just send the simple email saying payment went through, thats it. You get the deal you asked for, and stick to it, no upgrades or downgrades, and I love it.

However-
Their customer service is tolerable.
Compared to the big leagues, damn near identical when it comes to the poor confused AI chat bot.
If you can get to chatting with an irl person or email, it does help but thats if you can get to one.

Overall, 7/10, better than bell and so far pretty damn good, I really recommend it if you hate the other big f0cks that screw you over all the time, or just want to support one of the smaller businesses of Canada, if i move out on my own again, im definitely coming back

NO SERVICE, kept my 1st month prepayment even though I returned my equipment immediately (confirmed delivery w Canada Post) and strung me along for weeks via email chat bot communications waiting for my refund (August 2026)
ALL AI BOT run chats. Absolutely worst company to deal with. They didn't get around to activating service until AFTER I had already canceled it weeks later.
If you have any technical difficulties or questions and like the reassurance of human beings being available to help you out this is NOT the company for you.

Other than a couple outages with really bad weather I haven't had a problem with my service, and even when there was an outage it was over quite quickly. Perfect for my needs.

Worst company and customer service ever. I havent had wifi for 2+ weeks and they refuse to cancel my charges even though its their fault since their devices malfunctioned. They shipped me a new router and modem which took over a week to arrive and then they said it takes 2 days thereafter to activate the new modem. They are continuously charging me even though I dont have any wifi.Customer service team is only virtual, incredibly slow and unhelpful since they can choose not to reply as they please. DO NOT USE THIS COMPANY FOR INTERNET. GO LITERALLY ANYWHERE ELSE. IT IS THE WORST

The most reliable internet service provider that I’ve ever been connected with.

Bon prix fixe, sans erreurs de facturation. Service fiable sans coupures.

Ease of set up locked in pricing. Consistent speed

It seems genuinely insane to love an internet provider. But I do. I love Oxio. Unmatched customer service. No phone calls. No random price hikes just because they were having a bad Tuesday. Just. Internet. All the time. It's so easy.

I’ve only had experience with Oxio through the installation and activation process so far, but it has been very smooth and efficient.

I signed up on Thursday evening, and the equipment was delivered Sunday morning—even though it was a long weekend. Activation was completed the same day, and the self-installation took only about five minutes. By Sunday evening, our internet was fully up and running.

Based on this initial experience, I’m very impressed with the speed and simplicity of the process.

These guys are by far the best internet provider in British Columbia! And they are affordable too! I got 1.5 GB speeds for 95 bucks and when I signed up I had my boxes and internet connected in a week. Noone had to come to do like other companies . It comes with VERY simple directions and is just plug in play . These guys are who u want. go for it!

I had to cancel within 12 hours of ordering the service. I waited for over an hour for a return text as there is no way to phone. The response was that I am now responsible for the equipment that has been shipped. I must print their label and take it back. I will be held responsible if I refuse delivery. I hated this type of customer service far more than being put on hold. I will never try this company again.

Although Oxios customer service representatives are very kind, they lack any ability to make their customers feel satisfied when there are issues, no matter what the problem is.

Their billing system is glitchy and although they do have customer service available that clients may contact through text or chat on the client portal, they’re unable to override decisions that are robotically chosen by their system, despite these decisions being of questionable business practices.

I’m a very busy professional and chose Oxio because their marketing strategy is very down to earth, friendly “for the people”, deals are decent and the set up is easy. I also tend to lean towards giving the underdogs or smaller businesses a chance over choosing larger corporations.

I pay all of my bills through auto pay. I enjoy this modern day feature for the sake of simplifying things in life. While there are so many monthly details to concern ourselves with, it’s one less thing to have to worry about. When I signed up for Oxio, it was no different.

I was disconnected this last week. When I looked into it through Oxio’s customer service texting feature, they stated that it was due to non payment and insufficient funds. Which is impossible. The account I have connected to auto payments never has less than $50,000 in it. I’ve had this bank account for over 20 years. This has never happened. Despite me explaining this to them, I was charged disconnection fees etc.

Over a matter of three days, I spoke with a few different representatives before eventually requesting to speak with a supervisor. The supervisor essentially said the same thing but in different words. I expressed that I’m more than willing to provide screenshots of the bank account balance, lack of NSF fees or attempts on their side to take the funds out, or any other type of proof that their systems “Insufficient funds” code makes zero sense in this situation. I told them that it’s not about the funds more than the principle of the matter. No opportunity was given to me to prove this. They were ultimately unwilling to help me as their system is always right. I’ve escalated the situation even higher now as I believe it’s our duty as consumers to expect good business practices from the companies that we choose to support.

Literally no customer service at all. They sent a bill 2 months after I cancelled and returned equipment. The Canada post agent told me to take a pic in the store because they will say it isn't received. I have pics, I have confirmation of delivery by canada post and pics of the equipment and they are charging for it. It was received by the July 21. September 5 they send me a bill for usage and equipment. I sold the house, sent the equipment back...no one is using it. Do not recommend!

Worst company ever. Don't get there service. I thought everything was fine with them for 1 year couple things in the year they tried to double charge me for a month. They did couple time. Then I moved it seemed to work the had a tech come out to see make sure it switched of it did. My wifi started being spotty the on Aug 14 it went out and to this day it had been out my account is active but my wifi is not working they sent me new equipment still not working they refused to send someone to look at it it is now Sep 8th and it's still not working and there trying to charge me from Aug 18 to Sep 18 $94 I haven't had and service in this time. They still refuse to send anyone they say it's Rogers line issue so there is nothing they can really do they made me run tests for them on my laptop hooked up to the modem and to there pod. You can't talk to anyone on the phone they won't send anyone to fix it. Send you shit equipment not worth the head ache any more scammers my opinion making me pay $94 for services not even working

I switched to Oxio after being with Start.Ca for 13 years and being lied to again and again for low end service at a high price.
You will see a lot of negative reviews about Oxio, mainly the long wait times for support and no phone support. This is to be expected from a TPIA that is cutting internaal costs to provide low costs to their subscribers. I would not suggest Oxio to those that are not technically inclinded. But to those like myself that have an extensive tech back ground it's the perfect choice. I am paying less for over triple the speed I was getting with Start.ca's package.
I also got a free month from a referall code, and have already received another free month from someone using my referral code.

Je n'ai jamais réussi à parler à quelqu'un pour connecter mon appareil neuf,

I am a return customer to Oxio internet because of their great prices and fast response time from a real human in customer service!

Have been with Oxio for a good while now and things only seem to improve with them. The equipment they provide is fantastic, the internet speeds stable and very affordable! We recently made a move and it was virtually seamless! Can't say enough about them and I highly recommend them to everyone!